Hello Dawn, this is Denise with ePro Select customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

DJ,<br />We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. If you have any questions or trouble please email service&#64;eproselect.com or call us at 1-888-858-9100.

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. If we can be of assistance, please email service&#64;eproselect.com or call us at 1-888-858-9100.<br />Denise

Peyton,<br />Thank you for taking the time to leave us a review. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1 Denise

Hello Kelly, this is Denise with ePro Select customer service. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please contact us at service&#64;eproselect.com or 1-888-858-9100.

Jess,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Dear Eric, <br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. <br />Customer Service

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We are pleased to hear that you love the attachments and that it is performing well with picking up the dog hair!