Hello Kelly, this is Denise with ePro Select customer service. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please contact us at service@eproselect.com or 1-888-858-9100.

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We are pleased to hear that you love the attachments and that it is performing well with picking up the dog hair!

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. <br /> All of our products come with a one-year warranty, and we are here and ready to help! Please reach out to service&#64;eproselect.com or call us at 1-888-858-9100.

Mary,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. If you would like to purchase an additional battery, they are available at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_3<br /><br />Denise

Dear Customer, <br />We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Bertha,<br />Thank you for taking the time to leave us a review. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1 <br />Denise

Cindy,<br />Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. <br />Denise

Dear Denise, <br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We will soon have the option to purchase an additional battery. <br />Customer Service

Hello, this is Denise with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.