Jess, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Denise

Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met and that you like the versatility of the vacuum. The battery run time does depend on what setting you have the vacuum on. They type of floor surface and accessory tools can also impact run time. If you have any further comments, questions, or if we can be of assistance please reach out by email service@eproselect.com or call our customer service line at1-888-858-9100. Happy Holidays! Denise

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty, and we are here and ready to help! Please reach out to service@eproselect.com or call us at 1-888-858-9100.

Dear Delaine, Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met. Customer Service

DJ, We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Dear Customer, We’re so sorry that your experience did not match your expectations with the battery. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would email service@eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. Sincerely, Customer Service

Cindy, Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Denise

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please reach out to service@eproselect.com or call us at 1-888-858-9100.