Debbie, We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service@eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. Denise

Dear Customer, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Customer Service

Dear Customer, Thank you so much for taking the time to leave us a review. We are glad to hear that it is very convenient for you. Your feedback helps us do better. If we can be of assistance, please email service@eproselect.com or call us at 1-888-858-9100. Sincerely, Customer Service

Dear Denise, We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. We will soon have the option to purchase an additional battery. Customer Service

Dear Nancy, Thank you for your review. We are glad you are satisfied with the weight and suction for your LVT floors. We would suggest using higher suction on your area rug and we feel you will be 100% satisfied. If we can be of assistance, please email service@eproselect.com or call us at 1-888-858-9100. Sincerely, Customer Support

Hello Dawn, this is Denise with ePro Select customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Hello, this is Denise with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Peyton, Thank you for taking the time to leave us a review. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Cindy, Thank you for sharing your feedback. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Denise

Dear Eric, We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. Customer Service