Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Dear Customer, Thank you so much for taking the time to leave us this review. We apologize for the inconvenience of the vacuum head not staying in place. We are glad to hear that overall your experience and satisfaction has been met. Customer Service

Hello Sam, this is Denise with customer service at ePro Select. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Jose, Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. Crystal

Hello Kelly, this is Denise with ePro Select customer service. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please contact us at service@eproselect.com or 1-888-858-9100.

Mike, Thank you for sharing your feedback. We apologize that you are disappointed in your unit. We would like the opportunity to investigate your feedback further and apologize for the issue you are having as you shouldn't have to remove the battery to connect to a wall outlet. Please contact us at service@eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Denise

Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met and that you like the versatility of the vacuum. The battery run time does depend on what setting you have the vacuum on. They type of floor surface and accessory tools can also impact run time. If you have any further comments, questions, or if we can be of assistance please reach out by email service@eproselect.com or call our customer service line at1-888-858-9100. Happy Holidays! Denise

Hello, this is Crystal with customer service. We always aim to deliver a great experience, and we regret it when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you need anything in the future please email us at service@eproselect.com or call us at 1-888-858-9100.

Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. If you have any questions or trouble please email service@eproselect.com or call us at 1-888-858-9100.