Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service@eproselect.com or call us at our new toll-free number 877-858-3776.

Hello, this is Denise with customer service. Thank you for bringing these suggestions to our attention and leaving a review. We’ll strive to do better. If we can be of assistance, please email service@eproselect.com or call us at 1-888-858-9100.

Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met and that you like the versatility of the vacuum. The battery run time does depend on what setting you have the vacuum on. They type of floor surface and accessory tools can also impact run time. If you have any further comments, questions, or if we can be of assistance please reach out by email service@eproselect.com or call our customer service line at1-888-858-9100. Happy Holidays! Denise

Thank you for taking the time to share your great review! We are glad to hear that you are pleased with your vacuum. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can find them at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty, and we are here and ready to help! Please reach out to service@eproselect.com or call us at 1-888-858-9100.

DJ, We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Peyton, Thank you for taking the time to leave us a review. We’re so sorry that your experience did not match your expectations. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service@eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid=plp_product_1 Denise

Hello, this is Denise with ePro Select customer service. Thank you so much for taking the time to leave us this great review. We are glad to hear that the vacuum is working out for you and is light weight and meets your needs. Customer satisfaction is our number one priority, and we are glad we met that mark!

Hello, this is Crystal with customer service. We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met.