Nothing to do with the product, the shipping process was an ordeal that compromised the freshness of the item.

Maybe Sams will get the message. Many customers are receiving this product defrosted. We got a full refund. This was our 3rd order. First 2 were excellent that we even suggested it to many of our friends. Then we found out that it is now sent in one package. Used to come in 2 1-lb pkgs that was perfect for our family. This third delivery was actually warm in the box. Package didn't sit outside as the FedEx driver handed it to me from the truck. Of course it was supposed to be 2-day delivery. NOT. Received it on the 3rd day.

We had ordered this product before and was satisfied. So we decided to do a double order and throw a party for my family the next day. Absolutely disgusted. One box had zero dry ice bags and the lobster was completely thawed out. The other box had a dry ice bag that had was opened totally melted and the box was soaked. Refrigerated both immediately. Now trying to determine if the product is consumable. One lobster bag is frozen, the other thawed but cold. For the price I paid, you would think that all the required dry ice would have been present and could withstand the 2-day transit.

It may not be best to order this product during these warm months… it came to me completely thawed, bubbly bread soaked, which means the seal on the lobster wasn’t completely sealed… it used to be two package. I received one which is the worst thing you have to use it all at once, if it was good enough to use😤

I just got this order and I am not happy with it. The shipping container is not good , just in a cardboard box with foam cushion and dry ice. The dry ice was all melted. I only received half the order . I will never order this again. Buyer beware and think twice about peoples reviews!!!!!

Fantastic taste. Less expensive then buying at a restaurant.

Very bad. The lobster was rotten by the time the package arrived.

Lobster rolls were delicious

The lobster sandwiches were so good. My whole family loved them. They were worth every dime spent.

I vacuumed packed it into 8 samiches so I can thaw for each sandwich wonderful lobster great flavor