Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards LG Electronics UK

Hi there, thank you for taking a moment to share your experience. We understand how exciting it is to bring home new audio gear, and it’s great to hear your SC9S LG Soundbar C with Dolby Atmos and Synergy Bracket is delivering the powerful sound and deep bass you were hoping for. This model is built to enhance clarity and immersion, so it’s great to know you’re impressed with its performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hey CJ! Thanks for sharing your LG SC9S experience with us. We're always looking for the best ways to expand the scope of compatibility for our product accessories, so we appreciate your feedback. While the LG Synergy Bracket may not be compatible with your 48" LG OLED evo C4, you may be able to wall-mount an equal-length shelf below your wall-mounted C4 TV to achieve a similar result. If you have any questions or want to share more about your experience with us, you can find us on social media @LGUSSupport! *Joseph

Hi, Jeshwa! We appreciate you sharing your experience with your LG soundbar. We’re glad to hear it pairs perfectly with your LG OLED TV and delivers the great sound you were looking for—there’s nothing like a setup that comes together just right. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hello, we appreciate you taking the time to leave a review for your soundbar. We are sorry to hear about the problems you experienced with your unit and we would like to investigate further. Whenever you have the opportunity, please send us a private message on Facebook or X using @LGUSSupport. ^Anthony

Hey there! We appreciate you sharing your feedback about the LG soundbar. Making sure that you have the best home audio experience with TV is always important, and we always look to improve so we can make that experience possible for you. If you ever need help in the future, our doors are always open for you! *Josh

Hey there Joy! You should always have all the parts you need so you can enjoy your LG soundbar. This unit does come with 2 spacer parts (AEJ76312403, AEJ76311203) to help with installing the soundbar with your TV. So we can make sure everything is taken care of, please send us a private message on social media at @LGUSSupport with your contact details, model number, and the part numbers for the spacers, and we'll be ready to look into this further with you! *Josh

Wow! Thank you so much for your positive feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to to serving you always. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly