Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards LG Electronics UK

Hi, John. Taking the plunge on your very first soundbar and hearing that massive audio upgrade right away makes movie and music nights so much more immersive. Thanks for sharing the love, and you can always reach out to @LGUSSupport for any future assistance! #LifesGood ❤️^Juvy

Hey there! Thanks for letting us know about your experience with your LG soundbar. We want to help improve that experience so you can really enjoy all your shows and movies from your TV with great audio. This sound should allow voice-over volume control as long as it is connected to home systems like Alexa or Google Assistant. It should also be able to support eARC features as long as the TV it is connected to also has eARC capabilities. If your TV does support these features and you're still not able to access them through your soundbar, please send us a private message on social media at @LGUSSupport with your contact details and the model numbers for your TV and soundbar, and we'll be ready to help you further! *Josh

Hi there, thank you for taking a moment to share your experience. We understand how exciting it is to bring home new audio gear, and it’s great to hear your SC9S LG Soundbar C with Dolby Atmos and Synergy Bracket is delivering the powerful sound and deep bass you were hoping for. This model is built to enhance clarity and immersion, so it’s great to know you’re impressed with its performance. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hey there, thanks a lot for taking the time to leave us this review. Just wanted to make sure, are you experiencing any disconnections between your soundbar and the TV, or is it just one of them? It seems like there might be some sort of connection issue either through Bluetooth or Wi-Fi. In that case, we highly recommend resetting the entire unit as a troubleshooting step. If you haven't tried it yet, please refer to page 21 of the owner's manual for detailed reset instructions. Feel free to reach out if you have any other questions or concerns. Take care! ^Anthony