Hello, Thank you for taking the time to leave a review. We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be. Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help. Sincerely, Ninja Kitchen US

Hello Dezzi, Thank you for taking the time to leave a review. We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review. In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen