Hi there,<br />Thank you for your feedback. We’re disappointed to hear about your experience with your unit. We understand how frustrating it is to find coffee grounds in every cup when using K-Cups. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, we&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Please call our support team at 1-800-365-0135.<br />Best Regards,<br />Ninja Kitchen

Hi there, Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products. We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to share this feedback with us. We understand how disappointing it is for your Ninja Single‑Serve Coffee Maker to stop working after only eight months, especially with regular use and proper care. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you. https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Kind regards, Ninja Kitchen