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Customer reviews for Ninja® Single-Serve Pods & Grounds Specialty XL Coffee Maker for
Ninja® Single-Serve Pods & Grounds Specialty XL Coffee Maker
4.3 out of 5 stars
stars
402 ratings340 reviews
  1. 5 stars75% (301)
  2. 4 stars8% (32)
  3. 3 stars3% (13)
  4. 2 stars3% (13)
  5. 1 star11% (43)
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Showing 41-50 of 340 reviews
Jul 8, 2026
Reviewer name: VIRGINIA
3 out of 5 stars
3 out of 5 stars review

i was enjoying the coffee maker until an error code came on. it said to add water. but there was water. so i dumped it and added new water. still would not brew. then i did the clean button and it seemed like it started to work. so i cleaned it. then i tried to make a cup of coffee and it brewed good. the next morning the maxhine would not even turn on. i thought it could be the outlet and checked it in several different one's and nothing. it lasted 2 months only. i did not get a replacement as i am not sure it will last. sad about it not going out.

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reply from SharkNinja Product Expert

Hello Virginia, <br /><br />Thank you for your review. We&#39;re disappointed to hear that your Single Serve coffee maker is experiencing multiple challenges, including error messages, brewing concerns, and ultimately failing to power on after only two months of use. We understand how frustrating and disappointing this experience has been, and we&#39;d like the opportunity to complete troubleshooting to make this right. We encourage you to contact us at 1-800-365-0135. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Jul 18, 2026
Reviewer name: MasielD
5 out of 5 stars
5 out of 5 stars review

10/10 coffee maker, versatile, slim

I have many ninja appliances, but the ninja coffee is used daily and has stood the test of time. It's slim so can fit anywhere. Love that it takes coffee grounds and k cups, and has a frother wand. It's a wonderful machine and I love it! You just keep adding water to the reservoir in the back (holds 56oz and is removable to fill), select your coffee mode (it has sooo many, I usually use over ice mode, my husband usually uses rich mode). I have no complaints, it's used multiple times a day in my house.

Review from influenster.com
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Jun 25, 2026
Reviewer name: Shanotuck
1 out of 5 stars
1 out of 5 stars review

Ongoing Known Mold Issues

The water reservoir has a small, clear dome in the bottom. I have been through three of this coffee maker over the last few years. Every single one ended up full of mold or mildew in that little dome and no possible way to clean it. It's a known issue that Ninja has done nothing to fix. That as well as the exploding pods. I love the Ninja brand and have many Ninja products, but I'm very disappointed in the way they show no concern for fixing known issues. This current machine has a brand new replacement water reservoir, however after my husband being in the hospital for a month, I returned and it's full of mold. This wouldn't be an issue if it could be removed or opened somehow to be cleaned, but it can't. I'm so sad because I do love the way it brews and the convenience of using pods or grounds!

Review from sharkninja.com
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reply from SharkNinja

Hi Shanon, Thank you for sharing your experience. We’re very disappointed to hear about the concerns with the water reservoir and buildup, especially given how much you enjoy the brewing performance and convenience of the unit. We truly appreciate you taking the time to provide such detailed feedback, and we’ll be sure to share this with our product development team as we continue working to improve both product design and overall customer experience. We’d also like the opportunity to provide product support by exploring your warranty options for the moldy reservoir. Please feel free to reach out to our support team through the “Contact Us” page below, where one of our agents will be happy to assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Jun 22, 2026
Reviewer name: Lightning
3 out of 5 stars
3 out of 5 stars review

High altitude calibration didn't work.

Disappointed with this Ninja coffee maker. We live at 5200 ft above sea level, camp at about 8500 ft, so we are familiar with pod coffee makers needing to have high altitude setting (water boils at lower temp). This maker stated that once it was set you'd never have to reset it (not for power outage or unplugging the unit) unless you needed to for a different altitude. So I performed the calibration as instructed and all was fine for one day (approx. 6-8 pod cups and one filter basket brewed). The next day I found ALOT of grounds in my first pod cup of coffee. The unit looked fine, so I looked closer at the pod, even cutting the plastic pod. Well, the inner filter had exploded releasing coffee grounds. OK, so maybe it was faulty. No. Next pod exploded at the top spewing grounds all in the top of the unit. Maybe faulty pod again? Cleaned the coffee maker and tried a different brand. That one blew grounds all over again. Now I' m getting frustrated. Cleaned the unit, re-calibrated the high altitude setting again, but waited until the next day to brew again. The first pod cup brewed split the top seal and grounds were all over again. I don't feel this is a pod issue, but a coffee maker issue. I'm not returning it as we bought it in store and the drive is about 2 hours to the store and not worth the time or half the price of the unit in gas. I will give it to family who live at "normal" altitudes. Very disappointed in my first Ninja coffee maker purchase.

Helpful?1P669HQB6A7513596852557
reply from SharkNinja Product Expert

Hello there, thanks for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be, especially after carefully following the high-altitude calibration process. This is certainly not the performance we expect from our products. We’d like to take a closer look into this, as what you’re describing should not be happening, even at higher elevations. Please contact our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET, so we can further assist you and explore possible solutions. Warm Regards, Ninja Kitchen

Jun 9, 2026
Reviewer name: AmberP
5 out of 5 stars
5 out of 5 stars review

Great coffee machine!

I've been using this machine for a couple of years after my Keurig gave out. This is PERFECT! I love being able to switch between grounds and pods as it's convenient. The reusable filter comes in handy. It's a great and reliable machine. Not my only ninja product, but one of the best. It's perfect for my office.

Review from influenster.com
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Jul 28, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

LEAKED all over countertops

Same as the others that experienced the problem with it leaking out all the water from the reservoir. We tried removing and reseeding the reservoir every way possible but the results were the same…water slowly drained and onto the countertop. My wife will be returning this today, less than 24 hours after purchasing. It'll be up to her if she wants to try another one to see if we get lucky and find one that doesn't leak.

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reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your review. We&#39;re disappointed to hear that the Single-Serve Coffee Maker began leaking water from the reservoir and that, despite your efforts to remove and reseat the reservoir, water continued to drain onto the countertop. Before a return, we&#39;d like the opportunity to look into this matter and complete troubleshooting, and we encourage you to contact us at 1-800-365-0135. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Ninja Kitchen

Jul 15, 2026
Reviewer name: Coffee Lover 2
5 out of 5 stars
5 out of 5 stars review

Well pleased

Pleased Ninja User I absolutely love this coffee maker! It brews rich, flavorful coffee quickly and is very easy to use. The attached frother is a fantastic bonus—it creates smooth, creamy foam that's perfect for lattes, cappuccinos, and other specialty drinks. It has completely elevated my morning coffee routine and saves me a trip to the coffee shop. The machine is well-made, easy to clean, and looks great on my countertop. I highly recommend it to anyone looking for a quality coffee maker with a convenient built-in frother and all additional accessories store conveniently!

Review from sharkninja.com
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Jul 14, 2026
Reviewer name: Cathie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ninja coffee maker

This coffe maker is excellent! Its sleek andholds a lot of eater. The coffe come out delicious!

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Sep 15, 2024
Reviewer name: Pam1961
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect for my BIL

Easy to use, compact and dependable. My BIL lives in an assisted living facility and needed something compact and easy to use. He loves it! We’ve both had Keurig in the past and they just aren’t doing the job!

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Aug 16, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Great Coffee Maker

I love this coffee maker. It is very versatile giving you the option to brew with coffee grounds and also K-cups. Very well engineered and has a very slim design.

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