Hi there, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver. We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly: https://support.sharkninja.com/contact-us Thank you for sharing your honest experience. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products. We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. Sincerely, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is not brewing on the first attempt and that you need to try multiple times before it starts. This is certainly not the experience we want you or any of our customers to have. We understand how frustrating this can be, and we appreciate you bringing it to our attention. In the meantime, we recommend using the self‑help guide linked below to troubleshoot the issue: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide. If the problem continues after trying the suggested steps, please follow the instructions at the end of the guide to contact our support team for further assistance. We’re here to help and want to ensure you get the best possible experience from your Ninja. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen

Hello Realthoughts, Thank you for sharing your feedback with us. We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen