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Customer reviews for Backyard Discovery 14' x 10' Brockton Pergola with PowerPort for
Backyard Discovery 14' x 10' Brockton Pergola with PowerPort
4.4 out of 5 stars
stars142 ratings88 reviews
  1. 5 stars72% (102)
  2. 4 stars17% (24)
  3. 3 stars3% (4)
  4. 2 stars1% (1)
  5. 1 star8% (11)

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Showing 11-20 of 88 reviews
Nov 11, 2023
jim101
4 out of 5 stars review

Verified Purchase

brockton 10x14 ft. pergola

I am a former home builder and the brockton pergola was the right size for my patio project, me and two men put it togather in 6 hours and the instructions were easy to follow. I would say most do it your self people could put it togather in a reasonable time

Review from backyarddiscovery.com
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May 10, 2021
Grandma and grandpa
5 out of 5 stars review

Verified Purchase

Pergola in Kansas

The pergola itself is awesome!! We chose to put it together ourselves. Took some time but we got it together just fine. Only problem we came across was some warped boards which makes it very difficult for holes to match up. Also a couple of boards had some gowges. Wish they would have included a small can of stain so we could try to cover them up. All in all we love how it looks. Looking forward to getting some lights to put on it!!

Helpful?4N7PW0L20GZK13596802754
reply from BYDSales

Thank you for your 5-star review.

Aug 12, 2021
Amack
4 out of 5 stars review

Verified Purchase

Good pergola

Beautiful, modern looking pergola. Seems sturdy and overall happy with the purchase. Took about 6 hours to put together with 2-3 people (mainly for extra hands to hold things in place.) The boards were pretty warped in a lot of places and you had to pull them together forcefully to get things to line up right. Very pleased overall.

Review from backyarddiscovery.com
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Jan 7, 2023
Brawn
4 out of 5 stars review

Verified Purchase

Improve Instructions perhaps?

Assembly took a few hours longer than estimated in the instructions, but at the cost of cedar these days, I'm satisfied with the purchase. Also, the directions instruct the assemblers (took three at one point) to install the four plastic post foot covers on last - after the pergola is assembled. Not a good recommendation, as the pergola is 400+ pounds heavy at that final juncture.

Review from backyarddiscovery.com
Helpful?4N7PW0L20GZK13596802754
Apr 9, 2021
Anonymous
5 out of 5 stars review

Verified Purchase

Beautiful pergola

Very nice it took 2 handy men about 6 hrs to put together

Helpful?4N7PW0L20GZK13596802754
reply from Supplier Response

So glad you like the Brockton and how nice of you to take the time to leave us a review.

Apr 28, 2021
Heidaway
5 out of 5 stars review

Verified Purchase

This is exactly what we wanted!

Love this! We did see a cheaper one at the store but this was a-lot sturdier! However our pillar has a crack down it so sad hoping it does not get any worse because we have it all assembled now! But love this completely!

Helpful?4N7PW0L20GZK13596802754
reply from BYDSales

Thank you for your 5-star review.

Apr 14, 2021
Evie
5 out of 5 stars review

Verified Purchase

Very happy with pergola!!

Great looking pergola once assembled. Some of the wood was a little bent, or warped, but nothing major and straightened out with a little push before screwing.

Helpful?4N7PW0L20GZK13596802754
reply from BYDSales

Thank you for your 5 star review!

Aug 12, 2021
Amy D
5 out of 5 stars review

Verified Purchase

Great Pergola

WonderfulPergola! We love it! Don’t hesitate to purchase. My husband is pretty handy and was able to finish it in one day with a little help from a friend.

Review from backyarddiscovery.com
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Jul 25, 2022
Bengoose
1 out of 5 stars review

Inferior Quality & Dishonorable Warranty

The unit is installed barely a year, powdery streaks (not sure mildew) all over surface & in wood eyes. Surface also chipping & cracking in the post. Filed claim to the company, their customer service said we need to apply water sealant every year. We did pay for installation and additional $ for sealant & concrete mount initially. In our case, It’s merely a year, the wood simply would hold up. The fact that we’re in a very dry & sunny region, moisture certainly is not the cause or issue here. Without offering further inspection, they simply provided a scripted answer & excuse. There is no disclosure of product maintenance requirement prior to purchase or warranty disclaimer. They said they’ll be willing to replace parts, but we have to pay for shipping… not to mention the labor to dismantle & rebuild which will end up more than buying a new one. Their products are made in an offshore country where wood quality are inferior. Had we known where it was produced, would not have bought at all. In their disclaimer, they said wood cracking, warping, peeling and cosmetic appearance are excluded. We’re surprised Sam’s Club would sell their product when this supplier does not have a fair reputable warranty policy in place. Don’t buy from this brand/company.

Helpful?4N7PW0L20GZK13596802754
reply from Supplier Response

Thank you for your review! We strive for 5 star satisfaction and sincerely apologize for the issues and experience that you have had so far! We want to make this right and would like to discuss this further with you to determine options to get your Brockton Pergola back in the shape it should be for you to enjoy! Please reach back out to us at 800.856.4445 or customerserv@backyarddiscovery.com.

May 24, 2021
MB
5 out of 5 stars review

Verified Purchase

Brockton Pergola

Exactly what the yard needed. The unit was not a bad assembly. Took about 5 hours for 2 people. Instructions could be a little clearer but just need to really review the images to make sure you align the holes as needed..learned that on the the first joist..after that..pretty easy set up and it looks Great!

Helpful?4N7PW0L20GZK13596802754
reply from BYDSales

Thank you for your 5-star review.