Unlike many reviews prior, I had fantastic delivery of this item. A call 40 minutes before arrival that he was on his way. I didn't pay extra to get it inside of my home, but the driver was kind and pushed the box right inside my front Door into my living room. I even had to sign for receipt of item. Delivery was 5 stars for me. The 4 star rating is due to some minor cosmetic damage to the wood. Not really sure if it damaged or they just missed staining in a few spots. The largest area is on the side, near the back (hidden by my wall). Not enough to return. All directions and extra items were included. Directions on the app were there as well. Overall I am very happy with this item and would purchase again.

This is a very nice piece of furniture. I've only had it a few days and everything works great. Wife always wanted an electric fireplace and she is extremely happy with it. Now the bad. As others have mentioned, shipping has been interesting. The first one arrived damaged. There was a big gouge on the top surface. Never even took it out of the box. Called Sam's and they had a replacement sent that same day. The second one arrived with a damaged box also but the unit itself had no damage. The shipping company has been a challenge to retrieve the first damaged unit but finally have a scheduled date for pickup. This whole process has taken almost a month but I finally got a good unit. Overall happy with it and Sam's quick replacement.

Believe the damage occurred during the manufacture of this unit. On the top interior right angle front, the top had a 3/4 " raised split area that was covered over with putty. The putty was flaking off that was used to cover their mistake. It shouldn't have been shipped at all. But the unit was packed for shipment by the manufacturer with this obvious flaw. We are waiting for a replacement order in hopes it will be in perfect condition.

Love the fireplace. The first one we bought was damaged so we took it back and had to order one it took awhile to get here and it was damaged to looks like they dropped it. My son was able to fix it. Sam's needs to be a little more gentle with their products.

I am really impressed with this unit! Quality made and the flames burn beautifully!

Perfect additional to my new cozy den/watching TV and reading room! Just love it

Beautiful solid piece of furniture. Heater works well in my space keeps us nice and toasty

I’m very happy with my purchase. It is such a warm and cozy feeling whenever I turn it on

It looks good but it doesn’t heat 1100 square feet like it says

I purchased this online. It is as it is described. Very heavy…great quality for price