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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 621-630 of 6,499 reviews
Oct 12, 2013
Amelia ford!
1 out of 5 stars review

DO NOT BUY!!!

I used this for less than one night, I woke up the next morning to find, my face double the size of the normal size, burning and itching this product is full of acid, it will burning your skin off and make it peel! The amount of bad reviews I seen is horrifying they shouldn't be selling it!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 31, 2020
JessRose
1 out of 5 stars review

Dermatologist recommend

I purchased this for my daughter prior to starting school since it says dermatologist recommend. Since having to wear a mask at work all day I decided to use it. My face is in so pain. It is dry red and seems to have a chemical burn. It has been 3 days with no relief. I am hoping it will heal soon. My husband also is having extreme dryness as well.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about you and your husband's reaction to this cleanser, but we appreciate you letting us know! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Mon-Fri. Can't wait to chat!

Aug 19, 2018
Llea
1 out of 5 stars review

I regret this purchase

My skin is combination, but more toward the oily side. After a week of use, I gave up because this cleanser really feels like it damaged my skin. For some reason, my skin is now eternally reddened, sensitive, and very painful if I touch it. My forehead looks/feels like it's aged (it's lost some of its elasticity) and my skin is so dry around my lips that the skin flakes. I'm scared that this face wash damaged my face beyond repair. I hope I'm recompensed.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Oh no - we're so sorry to hear this! We wouldn't expect something like this from our Oil-Free Acne Wash, so we want to gather some extra details and help in any way we can. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Hope to hear from you soon!

Feb 6, 2018
ang14
1 out of 5 stars review

My face is burning and have a rash on face & neck

Used for 2 days, every time I would wash my face with it it would burn my skin but so thought it was cleansing my pores so I didn’t think too much about it. I woke up on the 2nd day with my face puffy and red everywhere and an itchy irritation on my cheeks and neck. I don’t know why this product still sells and should be taken off of the market immediately.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thanks for taking the time to tell us about what happened, ang14. It sounds like this max strength acne cleanser isn't the best match for what your skin needs. Let's have you give us a call at 1-800-582-4048, Monday - Friday, between 9:00AM and 5:30PM EST so we can follow up with you. We look forward to making this right!

Feb 7, 2023
dominiques65
3 out of 5 stars review

Sensitive

I appreciate a good facial wash , I've tried many . However this one smelled good and left my skin refreshed . However it irritated my skin leaving it red and spotty , seems like every time , even for my child as well . So we did the every other to every other other day of use and it didn't change that fact so we discontinued use . I wish it would have worked however my daughter finished it cause she hastes waste , we just remembered to not buy it again . Sorry I wish I had a better review .

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We're so sorry to hear this happened. This isn't typical of our product. Our team would like to look into this. Please give us a call at 1-800-582-4048 when you have a chance. We are available M-F from 9am-5:30pm ET. Thanks!

Aug 17, 2018
Joana D
4 out of 5 stars review

Addressed the issue of my extreme oily face

I have tried different kinds of products for my extremely oily face and acne. And I can say this is the only facial wash that works for me. Every time I use product, my face becomes dry which for other people they might not like it but for me I like how it makes my face dry because having oily face is terrible. It cause a lot of break outs. So, this is a must product if you have oily face and acne like me.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 10, 2023
Anonymous
5 out of 5 stars review

Neutrogena for the Win

Neutrogena's Oil-Free Acne Wash with Salicylic Acid is a game-changer for anyone dealing with acne-prone skin. This product has truly transformed my skincare routine. The 2% salicylic acid formula works wonders in tackling breakouts, preventing new ones, and unclogging pores. It's gentle yet highly effective, leaving my skin feeling clean and refreshed without overdrying. What I love most is its consistency – it lathers up beautifully, so a little goes a long way, making it an economical choice. Plus, it has a pleasant, refreshing scent that I look forward to each day. Over time, this acne wash has significantly improved the overall clarity and texture of my skin, giving me newfound confidence. Neutrogena's Oil-Free Acne Wash is a skincare gem that I wholeheartedly recommend to anyone striving for clear, healthy, and radiant skin. It's a must-have in my daily regimen.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Apr 21, 2022
RMB
5 out of 5 stars review

Great Product for Acne Prone Skin

I’ve been using this product for years. My dermatologist recommended it for adult acne. It’s great for my skin type and my 15 & 18 year old daughters use it too. It doesn’t cause us any burning, itching, or peeling, just clear skin. I’ve read reviews that some people have had such issues with this type of Neutrogena Acne Face Wash. This product contains SalicylicAcid and it might not be the right product for sensitive skin, but my experience has been very positive for my combination skin type. I recommend it for acne prone skin, but remember to use moisturizer no matter which face wash you use.

Helpful?6BX1SN339KCK13596802361
Jan 6, 2023
christinam480
5 out of 5 stars review

Old Faithful

I have used this product since I was a teenager and love it. Trust me I have used other products since then and have a few favorite's. However this is always a cost efficient product that does actually what it's supposed to. I love that it gets rid of oily skin without over drying my skin. Also if you're experiencing acne breakouts this doesn't make the issue worse like some products can do. You honestly don't need very much. Just a dime size amount will completely clear off excess oil. If you use too much and don't rinse it all off properly it will leave that soapy film on your skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 7, 2018
BurningRed
1 out of 5 stars review

Red and burning

I bought this product a week ago and finally decided to try it out. The first couple of days, I felt fine. On the third day of washing, my face felt like it was on fire, even after I rinsed! My face is covered in a rash that burn. My skin looks horrible and feels even worse. No amount of lotion helps ease the burn!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're very sorry to hear about this reaction you've had with our product and we'd like to learn more about it. Please give us a call at 1-800-582-4048, Monday - Friday from 9:00 AM to 5:30 PM ET. We look forward to speaking with you!