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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 601-610 of 6,499 reviews
Sep 2, 2019
Destiney89
1 out of 5 stars review

Dried out my skin so bad!!!

I used this twice and it completely dried out my skin. So bad that I couldn't even put make-up on. My skin literally felt like sandpaper! I went and bought some cera be for dry/extremely dry skin and have been using it for two days now. It's looking better, but I'm guessing it'll probably take a week for my skin to be back to it's normal state. I'm terrified to try anything Neutrogena now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Care

Hey Destiney89, thank you for making us aware of this. We're sorry you had such a negative experience using this product! We'd love to learn more, so please give us a call at 1-800-582-4048 anytime from 9 AM and 5:30 PM, M-F. Just provide our beauty expert with your reviewer name so we can link you to your case. Talk to you soon!

Feb 21, 2013
kayla
2 out of 5 stars review

Cleans but WARNING

So my skin is usually a soft texture, and when seeing this in my bathroom, I decided to try it out and prevent any acne. Well, it works, but after a while, my skin felt different. When my hand touched my cheek, it was rough and felt flaky, but when I scratched at it, nothing came off. It may work, but it dries the skin and gives it a coarse texture.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 6, 2023
emilyr630
4 out of 5 stars review

Recommend

I use it every morning before I get ready for the day. I lie how smooth and clean it makes my face feel. I dislike how easily to slides off of my friends though. I would recommend it to other people to use. It is also cost friendly unlike other face washes. I also believe it helps keep my acne under control.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 27, 2022
I CANT FEEL MY FACE
1 out of 5 stars review

MY SKIN IS DRY,PEELING,AND NUMB

MY MOM BOUGHT ME THIS *MIRACLE* FACE WASH THAT SAID WAS TO GET RID OF ACNE. I USED IT FOR LIKE TWO DAYS AND MY SKIN STARTED TO FEEL WEIRD. THIS MORNING I WOKE UP AND MY SKIN WAS PEELING LIKE CRAZY. THIS ACNE WASH GOT RID OF MY PIMPLES ALL RIGHT, IT ALSO GOT RID OF MY SKIN!! DO NOT BUY THIS TRASH, I DONT CARE HOW UGLY YOU ARE AND NERDY, AND YOU CANT GET A HOT GIRLFRIEND, THIS STUFF MAKES YOU LOOK EVEN MORE UGLY GIRLS AND EVERYBODY WILL RUN FROM YOU AND SPREAD RUMORS ABOUT YOU SAYING DONT CATCH HIS DISEASE. ITS WORTH IT TO KEEP THAT ACNE AND YOUR SKIN. I HATE THIS TRASH! I ALSO HATE YOU NEUTROGENA FOR MAKING MY SKIN PEEL, MY FACE BURNING, AND I CANT FEEL MY FACE THANKS TO YOU ITS ALL YOUR FAULT!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're saddened to hear this was your experience with our acne wash, and we want to learn more, so we can help. Please give us a call at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET. When you call, be sure to mention your email to our specialist to help connect your voice to this review. We hope you feel better, and look forward to hearing from you.

Apr 21, 2020
Lah123
1 out of 5 stars review

Skin Burn

Bought this product to help my daughter with her acne problems. The first day, she said it made her skin feel a little not dry. The next morning her acne was drying up. After the second time she used it, she noticed redness, skin irritation and burning sensation all over her face. I told her to throw the product in the trash. I will never buy their products. I hope noone else buys them either!!!!!@

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We're sorry to hear your daughter's skin was irritated by this wash. We wouldn't expect this to happen so give us a call at 1-800-582-4048 Mon - Fri from 9 AM to 5:30 PM ET. Be sure to mention your reviewer ID when you call. Talk to you soon!

Mar 21, 2013
IsaacD3
5 out of 5 stars review

My skin is clear again

I used to have acne on my forehead & my chin. Mom bought me a new cleanser to use & everything cleared up I used to use other things none really worked. I'm really happy with this one I usualy use it twice a day once I wake up to when I go to bed.... I really recommend This product to anyone I love it(:

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 27, 2013
joofish
4 out of 5 stars review

Love it

Wow, I have been buying expensive cleansers for acne and this one actually works even better. The only downfall is that it can be a little drying, but for me it took about 1 month of use until I noticed. Also bear in mind that I use a salicylic toner and spot treat with benzoyl peroxide. My skin is pretty oily and needs a stronger regimen. If you have young skin like in your teens just use once a day, make sure you spend about 1 full minute cleansing. Studies suggest most people only cleanse for 10 seconds...then rinse rinse rinse! I worry that some people with the reactions might not be rinsing enough and that with dry you out and irritate!! Anywho, I love this cleanser, A++++++++

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 22, 2023
angelinab80
4 out of 5 stars review

Mediocre face wash

This face wash did not harm or dry my skin or make my acne flare up more, but it also didn't really clear up my acne. It was more of just a normal face wash for me. However, it did take off my mascara which I liked. Everyone's skin is different, so make sure to consider how this will be on your specific skin type

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We're sorry to hear this product didn't work for you. Our team is always looking for ways to help improve our products. Please give us a call at 1-800-582-4048 when you have a moment. We are available M-F from 9am-5:30pm ET. Thanks!

Nov 4, 2014
Anony
1 out of 5 stars review

Gave me a rash :(

I have an itchy rash on my face after using this and it's taking ages to go. My skin feels all rough and bumpy and despite the rash not looking too bad unless in bright daylight or looking closely it's very itchy! Not happy at all I wouldn't recommend.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We are sorry to hear about your experience with our product, Anony. Your experience is not typical and we would like to learn more. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday-Friday 8AM-8PM EST. We look forward to speaking with you!

Nov 19, 2013
november13
1 out of 5 stars review

This is the most HORRIBLE facial cleanser

I used this once and my face broke out soooo bad it irritated my skin to the point that it felt I was goign to break out in hives!!! My skin is so horrible now I feel embarassed to go anywhere, even with makeup on you can tell that my skin is in need of some seroius help... All in all this is the WORST face wash that I have ever used and would never reccomend this to ANYONE!!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361