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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 431-440 of 6,498 reviews
Feb 9, 2021
Green113
1 out of 5 stars review

I have dry skin and chemical burns

I bought this 2 days ago and used it twice. After the first use my face felt a little dry but nothing bad, but I used it before I went to bed and woke up with my face swollen and dry. This was especially bad at my eyes, they are now so dark and swollen and dry that I look 20 years older. Even with that my skin burns and itches. I have no clue what to do next but I will not use this product again.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

We wouldn't expect you to experience such a terrible reaction while using our Oil Free Acne Wash, we hope you feel better! We want to learn more about your experience. When you have the time, please give us a call at 1-800-582-4048. We're available M-F 9am-5:30pm ET. When you reach our phone reps, please share your reviewer ID with them.

Jun 16, 2014
TM403
1 out of 5 stars review

Dry & Itchy Skin

I've only been using this face wash for 3 days and my skin is already super dry and itchy. The skin around my lips is red, patchy, flaky, and extremely itchy. It hurts to smile. I have oily combination skin and this product dried out my skin so bad. Very unhappy about this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for your feedback. We are so sorry to hear that you had this experience with our product. We would like to speak with you directly to learn more. Please call our Consumer Care Center at 1-800-582-4048. We are available Monday through Friday 8am to 8pm edt. We look forward to speaking with you

Aug 18, 2014
Flora123
4 out of 5 stars review

My skin is clear but dry

This is an amazing face wash. It cleared up my skin with in one week. Although I did notice that my cheeks became very dry but a moisturizer helped with with that. I also did notice that the skin around my moth area started flaking and peeling off. Other than the dryness it is an amazing face wash. But I do recommend using a very good moisturizer after using this product.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are sorry to hear that this product has dried out your face. That is not typical and we would like to learn more about your experience. If you could please call us at 1-800-582-4048, we're open Monday through Friday, 8 AM-8 PM EDT. We hope to hear from you soon.

Mar 4, 2020
Nikkik25
2 out of 5 stars review

Works but dries out your skin so badly.

I have very rarely dealt with my skin getting too dry so I was not worried to use this product. I LOVED it for two days my hormonal acne was drying up my skin was looking clearer after just two days I was so happy, until I woke up the third day and the skin around my lips cheeks and nose were dry and stinging. I tried chapstick and my morning moisturizer but the moisturizer just made my face sting more. Today Ive tried cactus water, honey, aloe, and now banana and my face still hurts. If your face is the least bit sensitive I would stay away from this. I did like it before it destroyed my moisture barrier and could maybe have tolerated to use it once or twice a week, but honestly I’m scared to use it now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CS

We appreciate you letting us know about this! We'd like to hear more about your experience with our cleanser. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET. Thank you.

Dec 3, 2024
kellybelly0882_3508
5 out of 5 stars review

Gentle & Effective!!!

I absolutely love how healthy my skin is when using this cleanser! It is super gentle because it doesn't dry out my skin, yet still deep cleans pores to help clear and prevent breakouts. The pump dispenser makes it easy to get the amount you need, and the product applies well. It bathers up nicely and rinses completely, leaving healthy, clear skin. I will definitely continue to use, and would recommend!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 17, 2021
Aliah
4 out of 5 stars review

It's great, but I can understand the dislike

I've been using this wash for about a month or too. I think it washes pretty well and clears my skin, although it did take a while for my skin to get used to the salicylic acid. It has been helping my skin clear up, but it's not the best. But it also works well for mild acne though. Just don't use if you have very dry or sensitive skin, but other than that it works pretty well to reduce comedones.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hey Aliah, thanks for your review! We expect the best results from our products, and we’re sorry you didn’t get better ones. We’d love to learn more so we can help, so please call us at 1-800-582-4048 between 9-5:30PM ET, Monday through Friday and mention your email to our skincare specialist. Hope to hear from you soon!

Mar 24, 2025
christianw59_6779
5 out of 5 stars review

a reliable option for acne-prone skin.

Neutrogena Oil-Free Acne Wash is a gentle yet effective cleanser that helps treat and prevent acne. It contains salicylic acid, which helps clear out pores and reduce breakouts without drying out the skin. The formula lathers well, and the scent is subtle. It’s suitable for daily use, leaving the skin feeling refreshed and clean. However, those with sensitive skin may find it a bit drying, so it’s important to follow up with a moisturizer.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Oct 26, 2018
Luis
1 out of 5 stars review

My skin got worse

I’ve been using this product for like about 3 weeks. The first week my skin was so dry that I had to buy a moisturizer, that help made my skin not that dry. So 2 weeks past and my skin got worse. Buy a different product! This one will make your skin worse!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for your feedback! We'd love to learn more about what happened and see if there's anything we can do to help. Give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET M-F. We're looking forward to hearing from you!

Aug 26, 2023
hangryy
3 out of 5 stars review

Good for oily skin

The Neutrogena Acne Face Wash is a decent product. It does a good job of cleansing the skin and helping with breakouts. However, I found it to be a bit drying, especially with daily use. It's important to follow up with a moisturizer. The scent is also quite strong, which might be bothersome for some people. It's effective for acne control but not my top choice due to the drying effect and scent.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 7, 2024
amarij14
4 out of 5 stars review

it’s affordable and very effective .

I use this everyday while i shower to wash my face, i’ve been using it for years, the smell is nice , it’s very effective it works fast you just have to be very constant with using it . the ingredients aren’t too harsh on the face at all and it’s very affordable. i highly recommend

Review from influenster.com
Helpful?6BX1SN339KCK13596802361