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Customer reviews for Samsung Bespoke 4.6 cu. ft. Ultra Capacity Single Unit AI Laundry Hub™ Washer with Flex Auto Dispense and 7.6 cu. ft. Gas Dryer in Brushed Black for
Samsung Bespoke 4.6 cu. ft. Ultra Capacity Single Unit AI Laundry Hub™ Washer with Flex Auto Dispense and 7.6 cu. ft. Gas Dryer in Brushed Black
4.7 out of 5 stars
stars
44 ratings44 reviews
  1. 5 stars80% (35)
  2. 4 stars18% (8)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star2% (1)

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Showing 1-10 of 44 reviews
Apr 8, 2024
Reviewer name: NickyBee1
5 out of 5 stars
5 out of 5 stars review

The Ultimate Laundry Duo: Bespoke Washer and Dryer

[This review was collected as part of a promotion.] As a household essential, finding the perfect washer and dryer duo is akin to discovering a gem. After extensive research and deliberation, I stumbled upon the bespoke washer and dryer set, and let me assure you, it's a game-changer. Allow me to delve into why this dynamic duo deserves the spotlight. First and foremost, efficiency reigns supreme with these appliances. The bespoke washer boasts a range of customizable cycles, catering to all fabric types and stains imaginable. From delicate silk blouses to heavily soiled sports gear, this washer tackles it all with finesse. Moreover, its energy-saving features ensure a guilt-free laundry experience without compromising on cleanliness. Transitioning to its counterpart, the bespoke dryer is equally impressive. Equipped with advanced moisture sensors, it dries clothes precisely, eliminating the risk of over-drying or dampness. Say goodbye to shrinking sweaters or prolonged drying times. Additionally, its sleek design and quiet operation make it a seamless addition to any laundry room. Durability is another key aspect that sets the bespoke washer and dryer apart. Crafted from high-quality materials and engineered with precision, these appliances are built to withstand the test of time. No more frequent repairs or premature replacements—these machines are designed for long-term reliability. While the bespoke washer and dryer set undoubtedly excels in numerous areas, it's essential to address the elephant in the room: the price tag. Admittedly, these appliances come with a premium price point, which may deter budget-conscious consumers. However, considering the unparalleled performance, innovative features, and longevity they offer, the investment is undoubtedly justified. From their customizable cycles and energy efficiency to their smart connectivity and durability, they redefine the standard of what a washer and dryer should be.

Review from The Insiders
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Mar 28, 2024
Reviewer name: IsheaJ87
5 out of 5 stars
5 out of 5 stars review

My new best friend

[This review was collected as part of a promotion.] I don’t recall being this excited over an appliance ever! Set up was quick on the smart things app. The scan option so the detergent will dispense per manufacturer suggestion didn’t work, I tried multiple detergent/ softener and didn’t have any luck, it can be manually entered though so not a huge deal. The best feature for my family is the automatic detergent dispenser. I can’t express how much I love this. My 10 year old spills the detergent every where and my husband drastically over uses the detergent, this stops both of my issues. I tell them both to turn on the machine and put in the clothes and I’ll take care of the rest on my phone. I have all Samsung devices and I love the smart feature and app. Best home invention. I was initially concerned about the size capacity being too small, however it washes all of the linen for my queen size bed in one load. The dryer uses AI technology to dry the clothes based off of the washing cycle, and my clothes have been dry every cycle in what seems like only a few minutes. A favorite feature of mine is the reminder to clean the lint trap before each use. This laundry hub takes all of the thinking out of laundry. I love it.

Review from The Insiders
Helpful?6JHYMWJLZ5FT13596021206
Mar 28, 2024
Reviewer name: Schrump
5 out of 5 stars
5 out of 5 stars review

Compact Footprint for Large Loads

[This review was collected as part of a promotion.] While there are a couple of little things that could be improved on this laundry center, overall I am very happy with the execution-- it looks great, works great, holds plenty of laundry, and is easy to use. Being able to get notifications on your phone when your load is finished is more convenient than I expected-- it keeps me from forgetting my clothes and makes sure I always get them out before my spouse harasses me about them! This is easy to use-- one set of controls operates both the dryer and washer. It has numbered scales for temperature, soil level, etc.-- but the screen also displays a message for each setting ("Extra Light", "Light", etc. or "Cold", "Warm", etc.). At a quick glance you can see the numbers for the overall "recipe" and the messages make adjustments easy and clear to understand. Load times are typical for both the washer and dryer and the noise levels are as expected. You don't want this in your dining room, but it's not obnoxiously loud either. the capacities listed are accurate as well. I was worried that a stacked unit would mean a small washer or dryer, but both are the same or nearly the same as my standalone units thas this replaced. A few notes: 1) You need a standard 120V outlet for the washer and a typical 220V outlet (big plug) for the dryer. This is mildly annoying that there's no reason I should need to plug both the washer and dryer in-- it'd be incredibly easy to wire the unit to run only off of the larger dryer plug 2) I have not testing the flex auto dispenser (load in lots of detergent once and the washing machine decides how much to dose each load) as it only works with liquid detergents and softeners and I use a powdered detergent 3) Be aware of the ceiling height. With packaging, I couldn't stand this unit up in my basement with 7' ceilings-- however, once the foam and cardboard was removed, I had plenty of clearance. Overall, I'm as happy with this as you can be for a washer and dryer. I appreciate the small footprint, the easy to navigate and use menu, and the overall operation. The app notifications are a great bonus as well. The need for two outlets (normal for the washer, large plug for the dryer) is annoying, but not a deal breaker-- this is still a solid 5/5 star unit.

Review from The Insiders
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Apr 16, 2024
Reviewer name: Jliserio
5 out of 5 stars
5 out of 5 stars review

Sleek and Efficient

[This review was collected as part of a promotion.] I recently upgraded to the Samsung BeSpoke AI stacked washer and dryer and it's been a game-changer. Setup was easy, and its sleek design fits perfectly in my laundry room. The BeSpoke AI technology adapts to my laundry habits, saving time and energy. Its large capacity drum handles even the bulkiest loads effortlessly. SmartThings integration allows remote monitoring and control via my smartphone. The flexdry feature lets me dry delicate items separately from larger loads. The AI optimal wash feature defects how soiled your clothes are and will add extra time to the load for a more effective cleaning. If you are in a rush, do not chose this option. It can take about an hour and a half for completion. One thing that can use an update is the flex dispenser. It does not tell you when it's running low or when to refill it. This can mean that you wash your clothes without detergent if you don't check it! Overall, it's efficient, intuitive, and has made laundry day a breeze.

Review from The Insiders
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Apr 25, 2024
Reviewer name: Shannono
5 out of 5 stars
5 out of 5 stars review

My new favorite appliance!!

[This review was collected as part of a promotion.] Iam very happy and pleased with my new Samsung BeSpoke! I can't believe how many different options there are to use. From towels to delicates, fabric type and OMG the steam and sanitize whites cycle is my absolute favorite!! I kind of gave up doing whites separate due to the fact of them never coming even close to white again. However this steam and sanitize white cycle option on this machine is a godsend!! I cant believe how white my whites actually were when the cycle was complete! Iam amazed! I never thought this was possible! The little tune the washer plays when the cycle is done is nice! I love the option of turning up the increments of volume also so everyone can here when the cycle is done. The noise level on this unit is nothing less than amazing as well! I can have both the washer and dryer both going at the same time and would not even know it! Compared to my old unit which had the whole house shaking. I got the black color Bespoke unit and love, love how attractive it looks! The reminder on the dryer to clean the lint filter also, is another one of my favorites. It won't start your cycle until you press the button saying you cleaned the lint filter! Absolutely genius! My family always had a problem doing just that and now I don't have to worry about any of that anymore either! I can't believe how "Smart" this machine actually is! I kind of had my doubts as far as this being easy to figure out and doing what it claimed it would but now Iam a true believer! Everything about this machine makes me happy! For once in a long time, I do not have any complaints! If anyone were to ask I would have not 1 single negative thing to say. I would very much so recommend the Samsung BeSpoke Washer/ Dryer combo to anyone in the market for a new washer and dryer!!

Review from The Insiders
Helpful?6JHYMWJLZ5FT13596021206
Mar 28, 2024
Reviewer name: nesjes24
5 out of 5 stars
5 out of 5 stars review

Surpasses all others

[This review was collected as part of a promotion.] I love my new washer dryer. It has so many new features and functions compared to my old unit. This was truly an upgrade. I enjoy using the Samsung smart things app. You can customize your washer and dryer to your need. There are many different options, including the flex auto dispenser. You can customize how much detergent and fabric softener to use. The AI feature is easy to use. Just put your laundry in and it automatically determines the level of soil and makes adjustments as needed. I love the steam wash setting for my whites. I feel like the clothes comes out cleaner. There is even a speed setting to get your clothes cleaned in under an hour. The control panel is in the middle between the washer and dryer, makes it easy to access and easy to use. I love this new unit and the color. I highly recommend it.

Review from The Insiders
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Apr 19, 2024
Reviewer name: goblazers
5 out of 5 stars
5 out of 5 stars review

Makes Laundry Less of a Chore

[This review was collected as part of a promotion.] This unit has been an absolute revolution for my household and here's why I'm impressed: The integration with the SmartThings App has truly transformed how we do laundry. Being able to control the washer and dryer remotely adds a level of convenience that I never knew I needed. The app's interface is intuitive and easy to navigate, making laundry management a breeze. You can update auto detergent and fabric softener, change the complete cycle tune played, stop or start a cycle, just to name a few. It even alerts you on your phone, when your laundry is done! One of the standout features is its capacity. Despite its stacked design, it offers ample space, with a washer capacity of 4.6 cu. ft. and a dryer capacity of 7.6 cu. ft., easily handling my family's laundry needs both big and small. The AI Optiwash and AI Optimal Dry features are fantastic additions. They detect soil level and fabric type, adjusting settings accordingly to ensure a thorough clean and gentle drying cycle, which is essential for preserving the quality of my clothes. I never knew how much I needed this and can see our clothes and linens lasting much longer with this technology. In terms of speed, the Bespoke AI Laundry Hub doesn't disappoint. The Super Speed Wash and Dry option allows me to wash and dry a full load in just 58 minutes, perfect for those busy days when I need clean clothes in a hurry. I've also had the pleasure of using the Flex Auto Dispense system, and it's been a game-changer. Automatically dispensing detergent and softener based on load size saves me time and ensures I use just the right amount of product, reducing waste. I also really like that we can hide the detergent and softener containers in the pantry, as we only need them to refill the dispenser. The interior design is thoughtful and practical. The Easy Reach control panel makes it easy to access settings, and the spacious, well-lit interior of both the washer and dryer makes loading and unloading a breeze. Overall, the Samsung Bespoke AI Laundry Hub has exceeded my expectations. Its innovative features and impressive performance have made laundry day a much more manageable task. Great addition to our updated laundry room! If you're in the market for a new laundry appliance, I highly recommend giving this one a try.

Review from The Insiders
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Mar 28, 2024
Reviewer name: Ddliserio
4 out of 5 stars
4 out of 5 stars review

Space-saving High Tech Washer and Dryer

[This review was collected as part of a promotion.] I recently upgraded to the Samsung BeSpoke AI stacked washer and dryer, and I must say, I'm thoroughly impressed. Setting it up was a breeze, and its sleek design fits perfectly in my laundry room. The BeSpoke AI technology is truly revolutionary – it learns my laundry habits and adjusts settings accordingly, which saves me a ton of time and energy. I love that there are many wash and drying settings to customize the different loads of laundry that we have to be cleaned. One of my favorite features is the large capacity drum, easily handling even my bulkiest loads. The Quick Wash cycle is a lifesaver for busy days, and with the Steam Sanitize option, my clothes come out fresh and clean every time. The SmartThings integration is seamless, allowing me to monitor and control my laundry remotely from my smartphone. Plus, the fingerprint-resistant finish keeps the appliances looking pristine even with daily use. One downside is that it doesn't notify me when it's running low on detergent, which is a pretty big issue for my large family that does laundry daily. Overall, the Samsung BeSpoke AI stacked washer and dryer has exceeded my expectations in every way. It's efficient, intuitive, and makes laundry day a breeze. I couldn't be happier with my purchase.

Review from The Insiders
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Mar 28, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Really good AI Laundry tech

[This review was collected as part of a promotion.] I love the sleek exterior design of the Electric Samsung Bespoke AI Laundry Hub. It fits perfectly into our laundry room. Definitely space saving. The inside is huge for both washer and dryer and can easily fit my larger loads. I like that everything is digital as well and it makes it simple to understand. The detergent and softner is easy to load in the washer for the auto dispense option. It's a really cool option to have so I don't have to worry about how much detergent is needed because the unit auto determines and dispenses it according to the senser. It also lets you know when you are running low on detergent. However, I've used it for 6 loads now and it doesn't look like the liquid has moved or changed levels. The good thing is that I can tell that my clothes are clean. I like that the dryer auto sets to the correlating washer cycles. It even reminds you to clean the lint trap. I like the suggested connectivity of the Samsung Smart Things app. You can control some of the laundry hub settings right from the app. Some other things I noticed and liked about the laundry hub is how quiet the cycles were. The room where it's located is right inbetween my daughter's room and my office. I'm able to work/study and my daughter is able to sleep soundly without disruption. Also the cute little musical tune it plays when the cycle is done is alot better than a typical loud buzz most other laundry machines make. Overall I really liked the AI laundry hub, but there are a couple of kinks or recommendations I have. 1. I tried to bar code scan over a dozen laundry detergents (different sizes and brands) and all of them said it wasn't supported. And there isn't anywhere on the app or Samsung website that tells you how to fix this or which detergent to get. 2. Wish I could remote start the cycles on the app. It shows where you can schedule it but the option is always greyed out (unclickable). 3. I wish I could see the actual setting types (warm, hot, cold, normal, heavy etc) with the numbers on the unit and not just on the app.

Review from The Insiders
Helpful?6JHYMWJLZ5FT13596021206
Jul 13, 2024
Reviewer name: M Z
1 out of 5 stars
1 out of 5 stars review

Disappointed (looks like a defective unit)

Very disappointed. Just used it for the first time and found the front door is wobbling back and forth about half an inch when it starts spinning. Also, it looks like - even when the door is closed - there is a gap between the door and the frame. Not sure if this is common or if just our unit is defective. Also, worth mentioning that the unit is significantly noisier than our 16-year-old washer we've replaced.

Review from Samsung US
Helpful?6JHYMWJLZ5FT13596021206
reply from Samsung Care

Greetings, We understand your disappointment about your appliance. Let us help you maximize its performance. On page 87 of the model's user manual link below, you can check the steps to see if your Samsung washer and dryer combo is vibrating and making noise. https://downloadcenter.samsung.com/content/UM/202402/20240222125354697/OID73831_IB_H700-550-500D-AD_SimpleUX_EN_CFR_MES_231220.pdf It would also be great if we could talk to you directly and gather more information about the door of your unit. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147334240, which will help our team pull up your information. ^Rainly