We really appreciate your great loyalty, and we're sorry to hear that you're feeling disappointed. Please know that decisions to discontinue products are always thought out very carefully, taking factors such as consumer purchasing patterns and ongoing consumer research into consideration. We certainly value feedback such as this, and your comments will be shared with the rest of our team. We also hope that you'll give our other Multi-Purpose Cleaners a try. You're always welcome to give us a call at (800) 867-2532 if there's anything more we can help you with.

We're sorry to hear you didn't have the experience you expected, and assure you that we're letting our team know your feedback. We'd like to help find a Mr. Clean that's a better fit for you. When you have a little time, please get in touch with us at (800) 867-2532.

We really appreciate your great loyalty, and we're sorry to hear that you're feeling disappointed. We'd like to mention that we haven't made any recent changes to this product. Our products do go through many quality checks to ensure that they reach you in the best possible condition, and we'd be happy to look into this further for you. When you're able, please give us a call at (800) 867-2532.

I appreciate your loyalty, and am very sorry for your disappointment with our Anti Bacterial Surface Cleaner being discontinued. I'm also sorry that you aren't a fan of my current formula. I understand loyal users like you may be unhappy when one of your favorite products is gone, but your comments mean the world to me, and I've shared them with the appropriate people in my team. Please know decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. I always want to bring you the latest innovations, and sometimes this means we have to say goodbye to older or favorite products, especially if demand isn’t high enough to keep making them. I apologize again and encourage you to give my team a call at (800) 867-2532 for more help.

Hey there, Steve, I'm sorry to hear you're not enjoying my new Multi-Surface Cleaner with Lemon Scent. I'll definitely let my team know you're missing Summer Citrus and the antibacterial feature it had. I know all of us want to make sure you're happy, so learning what we can do to make that happen is always welcome. Reach out anytime you have more to ask or share. Have a great one, Steve.

We're sorry you aren't happy with the Lemon Scent. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you further, please call us at (800) 867-2532 Monday through Friday, from 9 AM to 6 PM EST.