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Customer reviews for Mr. Clean Multi-Surface Cleaner, Lemon, 101 fl. oz. for
Mr. Clean Multi-Surface Cleaner, Lemon, 101 fl. oz.
4.3 out of 5 stars
stars
270 ratings266 reviews
  1. 5 stars73% (197)
  2. 4 stars9% (23)
  3. 3 stars3% (9)
  4. 2 stars2% (5)
  5. 1 star13% (36)

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Showing 11-20 of 266 reviews
Nov 29, 2024
Reviewer name: MA86
2 out of 5 stars
2 out of 5 stars review

Bring back the citrus one

Just bring back the Mr Clean antibacterial Citrus already! It had an amazing smell and cleaned so good!

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

Thanks for reaching out to Mr. Clean and sharing that you’re missing my antibacterial Summer Citrus scented Multi-Surface Cleaner. I’m so sorry to have to confirm that this product has been discontinued. I understand loyal users like you may be unhappy when things like this happen, and I’m so sorry to have disappointed you. Your comments mean the world to us, and they will be passed onto my team. Decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations, and sometimes this means we have to say goodbye to older or favorite products, especially if demand isn’t high enough to keep making them. I hope you’ll continue to keep an eye on my Multi-Surface products, and that you’ll find a new favorite soon. If you’d like more help doing that, give me a call any Monday-Friday, from 9 AM to 6 PM, EST. My number is 1 (800) 867-2532.

Jun 1, 2025
Reviewer name: jct1
1 out of 5 stars
1 out of 5 stars review

New formula sucks

Changed your formula and now it doesn't clean at all. We made our own cleaning mixture and floor is clean again. Don't know what you did but will never buy again. And no, I will not be calling you to discuss this.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
Jun 27, 2024
Reviewer name: MKS 512
1 out of 5 stars
1 out of 5 stars review

Incredibly dumb decision

I am furious that you discontinued the only antibacterial cleaner you had! What are you thinking? I have bought this for YEARS….you seriously need to reconsider this idiotic decision….clearly, the moron who decided this in a board meeting doesn't clean house! Oh, wait….was it a man? Who doesn't clean? Hmmm

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're so sorry your disappointed about the discontinued antibacterial cleaner, MKS. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you further, please call us at (800) 867-2532 Monday through Friday, from 9 AM to 6 PM EST.

Aug 13, 2024
Reviewer name: Tossing out the new fake
1 out of 5 stars
1 out of 5 stars review

BRING BACK THE ORIGINAL ANTIBACTERIAL MR CLEAN!

Since the product is no longer antibacterial I have no use for it. There are dozens of non anti bacterial surface cleaners. I will no longer buy it. Why change the product? Who cares about the plastic, thats why we have recyle bins in california. Just toss it in the blue bin. Like others posting recently BRING BACK THE ANTIBACTERIAL VERSION!

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry to hear that you feel this way. We'd like to mention that we haven't made any changes to our Lemon Multi-Surface Liquid Cleaner. However, our Antibacterial Summer Citrus Multi-Surface Liquid Cleaner was discontinued earlier this year. Please know that decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations and sometimes this means we have to say good-bye to older or favorite products, especially if demand isn’t high enough to keep making them. We certainly value your feedback, and we'll be sure to share your comments with the rest of our team. Please give us a call at (800) 867-2532 if there's anything more we can assist you with.

Sep 1, 2024
Reviewer name: Bring back Summer Citrus
1 out of 5 stars
1 out of 5 stars review

Trash/pointless we need atleast one antibacteria.

DISAPPOINTED VERY UPSET. I'm not a begger but when I am, PLEASE BRING BACK SUMMER CITRUS ANTIBACTERIA. PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE. I can't do without it I can't use anything else I have already tried so many diff brands since I ran out of summer citrus. I have been to so many stores and countys trying to find whats left of them. For me the new Mr clean is pointless/trash it doesn't kill germs. WE NEED SUMMER CITRUS BACK PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry to hear that you feel this way. Our Mr. Clean Antibacterial Multi-Purpose Surface Cleaner in Summer Citrus was discontinued earlier year, and we can assure you that decisions such as these are always carefully thought out. We take several factors into consideration, such as consumer purchasing patterns and ongoing consumer research. We do value feedback such as this, and we'll make sure that your comments are shared with the rest of our team. If you'd like any further assistance, please give us a call at (800) 867-2532 when you can.

Aug 18, 2024
Reviewer name: Sugarplum 1980
1 out of 5 stars
1 out of 5 stars review

Went into the trash. Bring back antibacterial.

I was so upset to find that the antibacterial formula was discontinued. Against my better judgement, I bought a bottle of this. Using only a tablespoon for 2 gallons of water my floors were left with an awful film that burned my feet. I had to wash the floor again with plain hot water and had to wipe down my pets paws. Please bring back your antibacterial formula.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry to hear that this was your experience, and we hope that you're feeling better. We can assure you that our Multi-Surface Cleaner has been thoroughly evaluated to be safe when used as directed. As well, we have many quality checks in place to ensure that you can get the best possible results with our products. To prevent residue from occuring, we do recommend diluting the solution per the instructions on the label. Using too little Mr. Clean means the cleaning solution is too weak, so what's left behind is a film of dirt from the floor. We hope this is helpful, and we do recommend that you discontinue use of this particular product if this has been your experience. We also will be sharing your comments with our team, and we'll make sure that they know that you'll like for our Antibacterial version to return. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 867-2532 when you can.

Aug 9, 2024
Reviewer name: GrannyJan
1 out of 5 stars
1 out of 5 stars review

Health not a concern with Mr. Clean.

I am a mother of 5 and grandmother of 10 who does a lot of cleaning with my family. 8I've always loved Mr. Clean lemon scent, but in this day and age, antibacterial surface cleaning is a must. It's too bad Mr. Clean no longer cares about the health and safety of it's customers. Covid did not go away, it's still around, but Mr. Clean is out of touch. If all I wanted was a scent, this would do, but my family's health is way more important to me. So I'll spend my money on an antibacterial cleaner and use a lemon air freshener. I care even if Mr Clean doesn't.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry you feel this way, and want to assure you that our fans are the heart and soul of everything we do. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 867-2532.

Apr 7, 2024
Reviewer name: Kma22
3 out of 5 stars
3 out of 5 stars review

Please make it antibacterial again!

I used the old product religiously and I've tried this new concentrate and it works great but why was the antibacterial property removed from the formula? Now I have to use pinesol (and I hate the smell of pinesol) so the surfaces I clean are sanitized. Please add back antibacterial properties!

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

Thanks for letting me know you're missing the antibacterial Summer Citrus scented Multi-Surface Cleaner. I do appreciate your frustration with this product being discontinued. I'll be sure to let my Team know you're missing the antibacterial benefits of this product. While I did just discontinue this part of my line, I'll be sure to put down you'd like to see it back. Know my team and I are here to help, and we do hope you'll give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Call me and my team at 1 (800) 867-2532.

Aug 11, 2024
Reviewer name: MLR19
1 out of 5 stars
1 out of 5 stars review

Your product is NOT antibacterial anymore!

Poor decision to remove antibacterial elements from the cleaner. Germs are everywhere and the company decided that did not matter. If I wanted a scent I would purchase an air spray or plug-in product. As with several other, I will not purchase your product until it kills germs! * I also read the comments from the company to the disappointed customers- you asked them to contact you to help Find a product that works for them- you do not have a product that is antibacterial, so you cannot help! Clearly the comments were not read by a human.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry to hear that you feel this way. It may be helpful to know that we made no changes to our Lemon Multi-Surface Liquid Cleaner; however, our Antibacterial Summer Citrus Cleaner has been discontinued. We can assure you that decisions to discontinue products are always thought out very carefully, taking several factors, such as consumer purchasing patterns and ongoing consumer research. into consideration. We'll be sure to share your comments with the rest of our team, and you're always welcome to give us a call at (800) 867-2532 if there's anything more we can assist you with.

Jun 25, 2024
Reviewer name: Former Customer
1 out of 5 stars
1 out of 5 stars review

Disappointed with the new formula.

So disappointed with these changes to Mr. Clean. Why would you discontinue the antibacterial cleaner? The old formula smelled so good and was the only cleaner I used. I will no longer be purchasing Mr. Clean. P&G is making some horrible changes to their products.

Review from mrclean.com
Helpful?5ACB2Q18LHH213594619431
reply from Customer Care

We're sorry to hear that you're feeling disappointed. We did discontinue our Antibacterial Multi-Surface Liquid Cleaner in our Summer Citrus scent earlier this year. However, we'd like to mention that we've made no recent changes to the formula of our Multi-Surface Cleaners, including our Lemon scent. Please know that decisions to discontinue products are always thought out very carefully, taking factors such as consumer purchasing patterns and ongoing consumer research into consideration. We'll be sure to let our team know how you feel, and we'd also be happy to learn more about your experience. When you're able, please give us a call at (800) 867-2532.