Customer reviews for Braun OptiBrew 14 Cup Quick Drip Coffee Maker

Customer reviews for Braun OptiBrew 14 Cup Quick Drip Coffee Maker for

Braun OptiBrew 14 Cup Quick Drip Coffee Maker

Back to item details

4.1 out of 5 stars

stars138 ratings77 reviews

Write a review

Member photos

Sort by |

Showing 71-77 of 77 reviews

Jan 5, 2025

2 out of 5 stars review

Great coffee until it starts leaking

I usually get about a year out of the cheap coffee makers making one pot per day. I thought I might get more life out of one if I pay more for a "better" unit. Never mind that I clean it and replace the filter on schedule religiously. This one did no better. I started leaking from the hinged part of of the pipe where the hot water flows, with only a small portion reaching the carafe, Bought an three year Allstate protection from Sams and my claim for replacement was denied because....??? So it's going back to Sams Club who will supposedly take it back (it's still under warranty from DeLonghi). But I don't want another one. Delonghi / Braun's lasts no longer than the cheapies. But, It did make great coffee while it worked. Two stars for that. Zero stars for Allstate and I'll never buy anything from Allstate again. Sam's Club should be ashamed if itself for selling their coverage. I assume all will go OK at Sam's when I return it. I'll have more to say it there's a problem.

Helpful?

reply from Braun Customer Care

Hello,Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.

Jan 31, 2025

TrishE

1 out of 5 stars review

Doesn't last

I bought this machine 2 years ago. I got an E1 error after 9 months. I still had my warranty. After Braun trying to give me a smaller, less expensive replacement, I received the same machine. 10 months later and E1 again. I have always done timely maintenance, kept clean and dry. This makes good coffee-while it lasts.

Helpful?

reply from Braun Customer Care

Hello,Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-977-3578.

Apr 15, 2023

Pam

5 out of 5 stars review

Verified Purchase

Good coffee

Love the coffee pot

Helpful?

Jan 25, 2024

1 out of 5 stars review

Handle Broke

The handle snapped off the carafe spilling hot coffee everywhere! Very dangerous! The buttons do not always respond to being pushed.

Helpful?

reply from Braun Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.

Apr 30, 2023

Pamela

3 out of 5 stars review

Clock setting impossible

I have set clocks on numerous home devices and clocks themselves. I follow instructions carefully but nothing makes the clock adjust time settings.

Helpful?

reply from Braun Customer Care

Hi,I'm sorry you are having issues with setting your clock this is not the norm. We will be more than happy to help. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please call us at 888-977-3578 M-F between 9am and 6pm and a coffee specialist will be happy to assist you.Thank you.

Dec 19, 2023

Mitch

3 out of 5 stars review

Control panel kaput!

Less than 3 months and the panel is useless.

Helpful?

reply from Braun Customer Care

Hello Mitch,We are very sad to hear that the control panel on your OptiBrew Coffee Maker gave out. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.Thank you.

Feb 24, 2024

margie

1 out of 5 stars review

very disappointing purchase.

Helpful?

reply from Braun Customer Care

Hello,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.