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Customer reviews for Braun OptiBrew 14 Cup Quick Drip Coffee Maker for
Braun OptiBrew 14 Cup Quick Drip Coffee Maker
4.1 out of 5 stars
stars138 ratings77 reviews
  1. 5 stars62% (86)
  2. 4 stars15% (21)
  3. 3 stars7% (10)
  4. 2 stars5% (7)
  5. 1 star10% (14)

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Showing 1-10 of 77 reviews
Jul 23, 2023
MK
5 out of 5 stars review

Verified Purchase

This Braun Makes great coffee

I really appreciate all that controls being up top and on front in the many choices there are for different brewing. It makes great coffee in a short amount of time. This Braun is compact and looks great on the counter!

Helpful?2SHW6JG56N9L13594559473
Feb 24, 2024
Braden
5 out of 5 stars review

Verified Purchase

Great machine with plenty of options.

I've owned this coffee maker for about five weeks now, makes about ten to twelve cups a day. I dig how this machine has coffee strength adjustments. It also has a setting for hard or soft water and comes with a charcoal water filter. I haven't used the iced coffee feature yet but you can bet I will this summer. All and all it makes great coffee and seems to be built pretty tough. I like it.

Helpful?2SHW6JG56N9L13594559473
Dec 4, 2023
AV
5 out of 5 stars review

Verified Purchase

Love this!

This coffee maker is fantastic! It even has a feature where you can set it up to automatically brew at a certain time. It also has a feature about strength and iced coffee feature.

Helpful?2SHW6JG56N9L13594559473
Oct 2, 2023
The ErnMan
4 out of 5 stars review

Verified Purchase

Great Coffee maker but a little confusing at first

Coffee maker works well but is somewhat difficult to figure out how to use it without downloading the instructions guide... after that works very well... still a little confusing ,,,,not intuitive as most...

Helpful?2SHW6JG56N9L13594559473
Jan 24, 2024
Squiggy
4 out of 5 stars review

Verified Purchase

Decent coffee pot.

Decent coffee pot. The space that this design has to put water in is kind of small. Also somewhat difficult to read the water level gage on the side. I have to use a flashlight shining down into the reservoir while I'm filling with water to see the water level. It's got a lot of options to taylor to a persons needs. You'll need the manual if you want to modify settings as they're not super intuitive without it.

Helpful?2SHW6JG56N9L13594559473
Oct 5, 2023
Gary
4 out of 5 stars review

Verified Purchase

A little complicated

Dials and programs are difficult to use for me (elderly) however brews a nice cup of coffee when finally figured out most of it. Also when warming coffee after brewing is done it makes a “clicking” sound until turned off.

Helpful?2SHW6JG56N9L13594559473
Jan 26, 2024
Laura
3 out of 5 stars review

Verified Purchase

Horrible directions, but brews ok.

The basic problem with this coffee maker is the directions. They are horrible. No words, only pictures. Took me 6 tries to set the clock and I'm not sure what I did different that worked. The other thing I don't like is that it is hard to see the water when you put it in the maker, so I have to measure carefully before putting it in. That being said, once you can figure out how it works, it brews well and the coffee tastes good. It's nice looking. We'll see how long it lasts.

Helpful?2SHW6JG56N9L13594559473
reply from Braun Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Dec 18, 2023
MZ
3 out of 5 stars review

Verified Purchase

So so coffee maker …

Just bought this and can’t give it a high rating yet. The heating element seems inconsistent . Its default is medium heat and within a week or so the coffee wasn’t hot anymore . So bumped it up to high heat. Some days its hot, some days its lukewarm.. Within two weeks the light for the cleaning came on. Had to descale it this week and already the coffee isn’t brewing hot . Other than this it has good features but I may have to return it for another one because descaling every few weeks and lukewarm coffee aren’t going to fly!

Helpful?2SHW6JG56N9L13594559473
reply from Braun Customer Care

Hello,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.

Jul 11, 2024
SWMO Customer
2 out of 5 stars review

Verified Purchase

Braun OptiBrew KF5350BK Disappointment

PROS: - Good tasting hot coffee. CONS: - Poor design of usability. Each time you turn on "Auto ON" it takes you back into time setting, even though you don't want to change it. - Some buttons you hold for 3 seconds, some for 5 seconds. Very confusing. - Having a difficult time getting it set up initially, I downloaded the manual for this model off the Braun website. Some of the functionality in this manual, "Auto On quick activation" didn't work as documented. After no answer on the phone, I contacted customer support via email. After back and forth for a week I was told not to use that manual and they sent me another. - This machine design is not ready for release. Buy this only if you have patience to work through the operation details, make notes, and keep them near the machine to refer to. I came very close to returning it.

Helpful?2SHW6JG56N9L13594559473
reply from Braun Customer Care

Hello,Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.

Feb 28, 2023
pbo
1 out of 5 stars review

Verified Purchase

stopped working

had all the futures we wanted except to work. After three days it just stopped coming on

Helpful?2SHW6JG56N9L13594559473
reply from Braun Customer Care

Hello, We are sorry to hear that your OptiBrew Coffee Maker stopped working after such short usage. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (888)977-3578 and a coffee specialist will be happy to assist you.Thank you.