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Customer reviews for Member's Mark Lochlan 66" Media Fireplace, Gray Finish for
Member's Mark Lochlan 66" Media Fireplace, Gray Finish
4.2 out of 5 stars
stars
149 ratings84 reviews
  1. 5 stars67% (100)
  2. 4 stars10% (15)
  3. 3 stars11% (16)
  4. 2 stars3% (5)
  5. 1 star9% (13)

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Showing 61-70 of 84 reviews
Jan 5, 2023
Reviewer name: Satty
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful!

This is an absolutely beautiful piece of furniture. Love everything about it. The look, the function. Everything

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Nov 21, 2025
Reviewer name: Kim
2 out of 5 stars
2 out of 5 stars review

Nice but didn't last.

It started out fairly nice. Within a few weeks I noticed how easily it scratched and was marked up with very light touches. After about 2 years the heater quit completely.

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reply from Member's Mark Team

Thank you for choosing our unit. We are sorry to learn about the issues with your unit and thank you for bringing it to our attention, Kim. Please contact Member Support at 888-301-0332 and let us assist you with troubleshooting of your fireplace and/or review your options.

Feb 13, 2024
Reviewer name: Keweeltp
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love!

Love!

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Dec 1, 2022
Reviewer name: Marilynn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Faux. Fireplace

Love this heater

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Dec 30, 2022
Reviewer name: KatC
5 out of 5 stars
5 out of 5 stars review

You are going to love this

Bought online at 699 and was looking at the listing again when I got the shipment email. I noticed it was on sale for $100 cheaper. I contacted Sams and they adjusted the price. I couldn’t be more thrilled about this purchase. It came completely assembled except for the cabinet shelves. Just unbox and plug in. It arrived fairly quickly with no damage. The delivery guys brought it in upside down but thankfully I noticed before they left and had them flip it. Now I’m going to need a bigger TV!!!

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Feb 4, 2023
Reviewer name: Kristen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful Electric Fireplace

Love, Love, Love!! Buy it! You won’t regret this purchase!! And love that it came pre-assembled!

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Jan 4, 2026
Reviewer name: VIRGINIA
3 out of 5 stars
3 out of 5 stars review

Attractive, but heating feature stopped working about about 1 1/2 years.

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Nov 6, 2022
Reviewer name: Sams Shopper
1 out of 5 stars
1 out of 5 stars review

Top cracked

I bought this today and I pulled off the cardboard and styrofoam and the top of the mantle is cracked all the way down

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reply from Member's Mark

We are sorry to learn the top was shipped to you damaged. Please contact Member Support at (888) 301-0332 and they will assist you with obtaining a replacement.

Mar 15, 2023
Reviewer name: PC
3 out of 5 stars
3 out of 5 stars review

Delivery 5 hours early

I haven't opened the box yet, hoping there are no issues as the box is torn at the base. This delivery was 5 hours early. It's not a white glove delivery so they basically leave it outside. After receiving numerous updates on the delivery time the freight company just comes as they please. What if no one was home? Would they just leave it in the rain? Just so happened I was just on my way to work and caught the delivery. I'd suggest calling the freight company a day before to make sure they aren't just going to drop it outside at the incorrect time and run.

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Mar 6, 2024
Reviewer name: Ted43
2 out of 5 stars
2 out of 5 stars review

Nice Fireplace gets randomly delivered without any

Fireplace is good Delivery sucks. Was told in an email bel delivered on Wednesday between 11:00 AM-3:PM on wednesday. Monday get a test saying same time range on Thursday. So had to make arrangements to be home to receive. Then 11:50am on Tuesday get a text saying out for delivery will be delivered 11:00 AM-3:PM that day. Gee thanks for the late notice so rush home for the delivery shows up at 4:30pm. They have an app to schedule the delivery but errors out when you try t use it.

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reply from Member's Mark Team

We appreciate your feedback and regret any inconvenience with the delivery app; we will share this with our team for review and improvement. Should you need any assistance with the product itself, do not hesitate to contact us Member Support at (888) 301-0332.