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Customer reviews for Member's Mark Lochlan 66" Media Fireplace, Gray Finish for
Member's Mark Lochlan 66" Media Fireplace, Gray Finish
4.2 out of 5 stars
stars
149 ratings84 reviews
  1. 5 stars67% (100)
  2. 4 stars10% (15)
  3. 3 stars11% (16)
  4. 2 stars3% (5)
  5. 1 star9% (13)

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Showing 1-10 of 84 reviews
May 5, 2023
Reviewer name: RicVic
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love, love, love this electric fireplace!

I am over the top happy with this purchase! It is a great piece of furniture, very well made. I love the fireplace and it puts out a good amount of heat. I use it to take the chill out when we haven’t turned our heat on yet. It was delivered and so well packed, 99% put together, and the delivery was the best ever! I definitely picked the right one to buy!

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Feb 7, 2023
Reviewer name: Lady Di
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Extra large fireplace, soft close doors/drawers

Great product. Sturdy, looks great, drawers& cabinet doors are soft close. An excellent feature. The fireplace is very large. It's the only one i have found with a fireplace that big. And i've been looking for a year or so. Great price too. Cost half as much as others with tiny fireplace in them. Worth the money!!

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Dec 18, 2023
Reviewer name: SmoknCraig
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth every penny

Nice piece, was a little hesitant about the price but after seeing the cheaper ones I'm glad I spent the money. I use the heater all the time. It keeps my living room and house at 68 with no problems.

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Nov 26, 2022
Reviewer name: Greg
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Value

Great piece for the price, heavy and fairly well made. Finish is good, lights up nicely with a range of colors to suit your mood, I expect years of good use.

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Mar 22, 2023
Reviewer name: Vickie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Beautiful TV/fireplace stand

Love this TV stand with fireplace. Very good quality and beautiful. It came fully assembled. It is very very heavy. So, it was nice that the trucking company was willing to bring it up 3 steps and into my house.

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Apr 25, 2023
Reviewer name: Bonita
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quality and Affordability

A beautiful solid quality piece of furniture. Very well made. Couldn’t have asked for more. Soft close drawers n doors. The color was exactly as the picture shows. It came all together nothing to do. Larger than I thought it would be, and a great buy for the money.

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Dec 18, 2022
Reviewer name: army12monkey
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice unit

Love the details on this. I looked at so many and they just had that cheap feel/look to them. Not this one. This one felt/looked solid. Love the color. The drawers and doors are soft close. The fireplace came with a remote. The item came fully assembled! That was a nice surprise when we picked it up. It did make it a bit more complicated getting it in the front door because of that. But man did it save us hours of time not having to assemble it. The only issue we found was behind one of the doors the trim piece that stops the door when close was loose. My husband just fixed the screw and added wood glue. Super easy fix. I love on the fireplace that it has that brick look. Very nice. Also, there's no glass front for the fireplace like most I've seen. It's just a metal screen. Which looks nice. But we shall see how much dust collects in there. The heater is nice. Not loud. Sounds like any electric heater when on. I do wish it had crackling sounds. I use the fireplace for the ambiance more than the heater. Over all, I think the unit was worth the $599 price. I love it!

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May 27, 2023
Reviewer name: Flo Dekkers
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Product I give a 5, service 2

Beautiful piece of furniture but very unhappy with delivery. Was not delivered on day arrangements were made and just dropped off in driveway the next day. In the past Sams had “white glove delivery” not so any longer. Last 4 furniture items were just dropped off. The reason I ordered instead of pick up was so I wouldn’t have to deal with it. My fault for not reading all. Will have to purchase local in the future.

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Dec 5, 2022
Reviewer name: DonnaC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad Item! Bad Sam’s Customer Service!

Experience with the item and Sam’s has been a nightmare! Item delivered with obvious damage on the front, and Sam’s has been awful to deal with on the remedy. Still waiting for them to pick up the damaged item after numerous texts, “chats” and phone calls.

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reply from Member's Mark

Hello, DonnaC, are sorry to learn about your experience with the media fireplace. Please contact Member Support at (888) 301-0332, and we'll do our best to make this right for you.

Jan 6, 2023
Reviewer name: Amy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not purchase

The console is beautiful- however the heating unit isn’t very strong. The fake flame is not bright and is cheap looking. Keep in mind sams uses a 3rd party co to deliver the product so my initial fireplace was chipped up on all corners and the heating unit did not work. The delivery co sent only person to deliver and the box is huge. Sams customer service was wonderful in sending a replacement in a timely manner. When I received replacement console fireplace I couldn’t justify paying $499 for a fireplace that doesn’t heat room and flames look cheap and cheesy.

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reply from Member's Mark

We regret to read about your experience with our unit and thank you for taking the time to bring this to our attention, Amy. We urge you to contact Member Support at (888) 301-0332 to obtain more information and assist you further with your fireplace insert. We hope to hear from you soon!