Customer reviews for Samsung Bespoke 5.3 cu. ft. All-in-One AI Laundry Combo forMember photos









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No rerunning loads of laundry
[This review was collected as part of a promotion.] This is the best purchase ever! Set and forget the laundry, leave for the day. It's done and dry when I get home! The automatic dispensing of detergent and softener make it even easier! Huge capacity for multiple days worth of laundry
Terrible product, terrible service
This machine promises the future but delivers a headache. For a "premium" appliance, the performance is shockingly poor. Dryer is Useless: Because it's ventless, it takes forever. A single load of towels takes nearly five hours, and even then, they come out feeling "steamy" and damp rather than dry. The "AI" is Not Smart: The AI OptiWash feature constantly miscalculates the load weight. It either uses too little water or adds hours to the cycle for no reason. Maintenance Nightmare: The lint filter system is poorly designed. Wet lint gets trapped in crevices that are impossible to reach, which will definitely lead to mold or drainage issues down the road. Vibration & Noise: During the spin cycle, the whole house shakes. It sounds like a jet engine taking off in the laundry room. Bottom Line: It's a beautiful-looking machine that fails at its two basic jobs: washing and drying. It's way too expensive for something that makes laundry day take twice as long. Don't buy Samsung product
Hi Thao, That’s quite a bit to run into on something designed to simplify your routine, especially with the expectations that come with it. Anyone would find that hard to overlook. Drying performance and cycle duration can vary depending on the load size, fabric type, and selected settings. The guide below provides helpful steps to improve drying results and better understand how the system adjusts based on these factors: https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Keeping the washer clean is an important part of maintaining its performance. The guide below outlines how to care for your unit and prevent buildup over time: https://www.samsung.com/us/support/answer/ANS10003197/ If you have additional concerns, you may reach out through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you reach out, sharing the reference number (1152494821) will help us assist you more efficiently. You can rely on us to be here when you need help. Glaiza Samsung Care
Laundry Day Just Got an Upgrade ✨
[This review was collected as part of a promotion.] So far, this Samsung Bespoke AI washer/dryer combo is seriously impressive. The ventless all in one design is sleek, modern, and perfect for saving space without sacrificing style. The brushed dark finish gives it that luxury appliance look that instantly upgrades the laundry room. What really stands out is how smart and user friendly it feels. The AI features, large capacity, and all in one convenience make laundry way less of a headache. No moving clothes between machines, no clutter, just simple and efficient. Definitely feels like one of those “adult purchase unlocked” moments 😭. Excited to put it to work.
Washer/dryer combo - FANTASTIC! I recommend it!!
[This review was collected as part of a promotion.] This has been one of the best Washer/dryer combos I've ever had. Well, that's the only one I've ever had. It's got great capacity for those large duvets, but it also has a small footprint compared to the need to buy two separate washer and dryer units. It fits in without having to be vented so you don't have to worry about that opening to the outside. I think it's clogged for your dryer vent and it has been easy to maintain. I mean, you just follow the topics on the screen and it's done. I mean does take a while to wash and dry anything, but it has been fantastic. I mean, it does have a feature where you can set it up to be done at a certain time like I guess an automation type feature, but it takes and starts the washing process right when you enter that time, even though that time may be eight hours away. So it's kind of unusual, but maybe I haven't use it right. But this has been by far the best washer/dryer machines I've ever had! I suggested to everybody who asks. I would suggest that if you buy it, you can get the pedestal. Can you order it with the washer dryer unit itself because The load door is really low so anybody who is taller, it is a pain.
Ready for this hot steamy t*rd to wash clothes?
Samsung, I guess, believes 5½ hours for "rapid wash" mode is acceptable. Perhaps "rapid" is relative to geological time scales or the heat death of the universe. My favorite part is needing to dry almost every load twice! Nothing says "cutting-edge AI technology" like clothes that come out damp after a full dry cycle. The "AI" must stand for "Absolutely Inadequate" because it certainly hasn't learned how to actually dry fabric. But hey, at least it's "Bespoke" - which apparently means you can choose what color you'd like your disappointment to come in.
Greetings! It's clear that your expectations for performance and efficiency haven't been met, especially considering the advanced features and promises of the unit. Let us help by shedding some light on how heat pump technology works. If you're transitioning from a conventional washer and vented dryer setup, it's important to know that all-in-one units like the Samsung Bespoke AI Laundry Combo™ use a ventless heat pump drying system, which operates very differently from traditional dryers. Unlike vented dryers that blast hot air and exhaust it outside—often drying clothes quickly but inefficiently—heat pump technology recycles warm air in a closed loop. This method is much more energy-efficient and gentler on fabrics, but it also means drying takes more time. Because this is a combined washer and dryer unit, the wash and dry cycles run sequentially rather than simultaneously, which can also extend total cycle time. A full wash-and-dry cycle can take up to 5.5 hours, especially for larger or heavier loads like towels or bedding. While this may seem longer than you're used to, it reflects the trade-off for lower energy use, improved fabric care, and the convenience of not needing to transfer clothes between machines. The Super Speed cycle, which advertises the ability to complete both wash and dry in around 98 minutes, is based on a relatively lightweight 10 lb (4.5 kg) test load made up of a cotton/polyester mix. Heavier or bulkier items—like towels, bedding, or mixed loads—can take significantly longer, especially in an all-in-one unit using ventless heat pump drying, which prioritizes energy efficiency and fabric care over speed. For more guidance on cycle times and drying performance with the Bespoke AI Combo, please refer to the Samsung support link below: Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Should you need more assistance with your Bespoke AI Combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150437870 to help our team pull up your information. Leo
Game changer!
[This review was collected as part of a promotion.] This washer/dryer combo is a game changer! Incredible features, super quiet and sleek looking. It also does an amazing job getting out stains. Connectivity is super cool with the app. It fits so much and is very easy to use. Love the simplistic and sleep interface as well. Super sleep looking too!
Great machine
[This review was collected as part of a promotion.] Great product Pretty easy to use I am using it in an apartment hooking it up to the sink for now until we get the regular hook up but still working fine The only drawback is it does take A little longer for your clothes to dry But otherwise It's a great space saver if you don't have any room And even though it's very large it does work in apartments
Love this washer dryer combo
[This review was collected as part of a promotion.] I love our washer dryer combo. We've had it for a few years now and occasionally have some routine maintenance to do but haven't had any big issues. I love that it takes up a loss less space and I've saved hundreds on laundry detergent due to the smart dispenser.
So convenient!
[This review was collected as part of a promotion.] Love this smart washer/ dryer combo, it has so many washer settings compared my old standard washer and dryer. It's so nice to start a load of laundry at night and wake up to fresh clean laundry in morning. I enjoy the app and how you can connect all Samsung devices; it sends you a notification when laundry is done. I also love that the combo takes up half the space of a traditional washer and dryer.
love this washer and dryer combo!
[This review was collected as part of a promotion.] First of all, love this washer and dryer combo. Love the huge drum, it was so easy to connect and hook up. It's so efficient with the drying and washing. I was worried it wouldn't dry as good as a regular dryer but it does a great job. Love this washer and dryer combo 10/10 recommend!
