Customer reviews for Samsung Bespoke 5.3 cu. ft. All-in-One AI Laundry Combo forMember photos









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Great tech features
[This review was collected as part of a promotion.] This item has been a game changer for our family because it saves us time and energy, but also how efficient it is leaving clothes very clean not to mention all the features it has, we definitely love this all in one washer dryer
Terrible product, terrible service
This machine promises the future but delivers a headache. For a "premium" appliance, the performance is shockingly poor. Dryer is Useless: Because it's ventless, it takes forever. A single load of towels takes nearly five hours, and even then, they come out feeling "steamy" and damp rather than dry. The "AI" is Not Smart: The AI OptiWash feature constantly miscalculates the load weight. It either uses too little water or adds hours to the cycle for no reason. Maintenance Nightmare: The lint filter system is poorly designed. Wet lint gets trapped in crevices that are impossible to reach, which will definitely lead to mold or drainage issues down the road. Vibration & Noise: During the spin cycle, the whole house shakes. It sounds like a jet engine taking off in the laundry room. Bottom Line: It's a beautiful-looking machine that fails at its two basic jobs: washing and drying. It's way too expensive for something that makes laundry day take twice as long. Don't buy Samsung product
Hi Thao, That’s quite a bit to run into on something designed to simplify your routine, especially with the expectations that come with it. Anyone would find that hard to overlook. Drying performance and cycle duration can vary depending on the load size, fabric type, and selected settings. The guide below provides helpful steps to improve drying results and better understand how the system adjusts based on these factors: https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Keeping the washer clean is an important part of maintaining its performance. The guide below outlines how to care for your unit and prevent buildup over time: https://www.samsung.com/us/support/answer/ANS10003197/ If you have additional concerns, you may reach out through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you reach out, sharing the reference number (1152494821) will help us assist you more efficiently. You can rely on us to be here when you need help. Glaiza Samsung Care
Dryer
[This review was collected as part of a promotion.] Dryer had an issues when we initially bought. Good thing it was under warranty. I expected more from this combo, but most of the time the dryer does not dry completely. Even after the heating element was replaced, every so often you'll have to unplug the equipment to reset it for it to dry. Then, you'll have to clean the hose filter which is too short to catch the water. So floor is always flooded with water. I would not purchase again.
Hi Mimi, It’s clear the unit has gone through regular use and service, and we know it’s important for main parts to keep working properly over time. To help maintain optimal performance, you may refer to the guide below, which provides helpful tips and best practices for your AI Bespoke Combo. This includes recommendations on proper filter care, load balancing, and drainage management to further enhance drying efficiency: Full guide: https://www.samsung.com/us/support/troubleshoot/TSG10006774/ Should you need additional assistance, you may reach us through any of the contact options below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When contacting us, kindly provide the reference number (1152519921) so we can assist you more efficiently. Samsung values your business and remains committed to your experience. Glaiza Samsung Care
Washer/dryer combo
[This review was collected as part of a promotion.] This machine saves me tons of time and money. No longer do I need to switch the clothes over to the dryer. That might not seem like a big deal but it is when ur busy. Plus my electric bill is not sky high due to this energy efficient machine.
Swindled
I feel cheated! I read reviews and did research. I have had the machine in my home for less than 30 days and it has already been a nightmare. it has given two error codes about the heat exchanger and then last night it flooded my entire laundry room. I have never experienced such a poor result from a supposed premium machine. I requested a refund and/or exchange to a normal non all in one. Samsung told me no and that there was nothing that they can do. Of course I scheduled the repair but this is very alarming already!! I feel cheated.
Hello Kevans22, We hear what you shared about your Samsung washer dryer combo and the updates around service coordination and how things have been going so far. Having something new at home should feel smooth from day one, so it really matters that yours gets the attention it deserves and it’s a good step that a repair is already scheduled, as this allows our team to take a closer, more careful look and help bring everything back on track. Please keep this reference number for your records: 1152603017, as it helps our team quickly pick up where things are left off and provide you with timely updates. You can reach us here: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800 726-7864 (1-800-SAMSUNG) Your time in sharing this with us and staying connected truly matters. Rachel Samsung Care
The best choice
[This review was collected as part of a promotion.] I've been very happy with my Samsung all-in-one front load washer. Honestly, it saves a lot of time because I don't have to move clothes from the washer to the dryer. I simply load the clothes, and when the cycle is done, everything comes out clean and dry, ready to put away. I've also noticed that it optimizes detergent really well, so I end up using much less soap. As far as energy usage, my electric bill hasn't really been affected like I expected, especially compared to having a traditional 220V dryer. This all-in-one washer runs on 110V, and overall it has been an excellent purchase for me. I haven't had any issues with it so far.
Perfect machine for the forgetful
[This review was collected as part of a promotion.] Love this machine, I hated how often I'd start a load of wash and forget about it for days. This solves that problem for me! All I need to do is remember to remove the clean laundry and refill the automatic detergent dispenser. Dont have to worry about the rubber lining molding like the old school type as this one opens automatically.
Very convenient
[This review was collected as part of a promotion.] Once you get an all in one, you can't go back to separate machines. So stylish, convenient, and effortless with the app. Only issue is that it's very heavy, so find a place that it will stay until you buy a new one.
Great machine
[This review was collected as part of a promotion.] Great product Pretty easy to use I am using it in an apartment hooking it up to the sink for now until we get the regular hook up but still working fine The only drawback is it does take A little longer for your clothes to dry But otherwise It's a great space saver if you don't have any room And even though it's very large it does work in apartments
Last washer dryer you will ever need to buy
[This review was collected as part of a promotion.] The Samsung all in one ventless bespoke washer-dryer is a great product. The capacity is more than enough for large loads for when you put off doing laundry for a week or more and great for compact spaces that don’t allow access for a 2 piece washer dryer unit. The interface is easy to use and responsive same when using the “SmartThings” app as well. Its automation is great for ensuring your load of laundry comes out dry and wrinkle free. Only complaint I do have is that there are times when the washer-dryer says it will only take “two and a half hours” but instead it takes four hours. However this is due to multiple factors such as ambient temperature of the room your machine is in as well as the wetness sensor in the product but I’d rather my laundry take longer than it says if it means that when it is done I can be guaranteed that it meets my expectations of cleanliness and dryness and this is due to its ergonomic design.


