Greetings! You expected it to last, and it’s completely understandable to feel let down after such a short time. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your All-in-One Combo machine. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149170692 to help our team pull up your information. Leo

Hello there, Sharing your experience with the washer and dryer combo matters. Allow us to help. We recommend checking the load of your laundry before using the washer and dryer combo, as this can affect the unit's efficiency. Please refer to your user manual for more details. Turn to page 33, "STEP 4: Determine the load capacity." Also, the duration of the wash and dry time depends on the cycle you will be using. Turn to pages 44 to 46, "Cycle overview." User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150918549) to help our team pull up your information. Have a great day. ^Camille