The product is great- I chose shipping and they decided to have someone drive it to me instead. That would have been fine if they actually delivered it to my house. They left 2 large white poly bags with my orders in them out at the road by my mailbox (1/4 mile from my house) and the bags were not even addressed. Totally unacceptable!! Anyone could have come along and taken them. I have a long driveway, but that is no excuse!

My feedback is on delivery. Half the boxes were crushed upon delivery. Two of them to the point of being open. Kleenex is one of our favorite brands, no issues with the brand. Shipping in cheap, collapsbile boxes led to me having to toss two of the boxes and four other ones being mangled.

Kleenex arrived with a smell of diesel fuel. Because I had a cold, I wasn't sure. Then the 2nd box smelled also. I mentioned it to my wife - she had thought it was just her. But no, the Kleenex stink. Boxes are intact, look good, but obviously sat directly in someone's exhaust. I contacted Sams Club, and after a long wait (chat - I started out 80th in line) the representative finally did a refund. It required me finding my order number and telling him multiple times that it was the Kleenex - he kept asking if it was (pick another item from the order). My impression is that he was handling multiple customers and problems and so I did a screenshot of his promised refund.

This is my goto brand since forever. I dare not buy another brand like members mark even though it’s cheaper since I don’t know how soft it is compared to Kleenex. If I don’t like the product then I still have to finish the whole bulk of tissues unless Sams allow me to return the rest. The reason I’ll always buy Kleenex is because it’s soft and fluffy.

The kleenex is great. However how they were package for shipment was not. Kleenex wrapped the 12 boxes together in clear plastic, great. Sams Club just shipped them like that, they did not put them in a shipping box. When received i had to tape 4 of the kleenex boxes back together....a kleenex box is NOT strong enough to handle being shipped without a shipping box to protect them.

This is the second time we have bought these tissues. Both times the boxes are not put together correctly. The plastic strip at the top of the boxes comes loose, and comes off, and the tissues fall to the bottom of the box, and it's very difficult to get the tissues out. I will not buy this brand again. I will go back to buying the Sam's club brand.

I have have always used kleenex for the last 50 or 60 years. I am so disappointed with the rectangular trusted care products. I used to be able to use 1 kleenex to blow my nose, now I have to pull 2 or 3 out of the box to even adequately cover my nose. The tissues are smaller, thinner, less durable and definitely not as soft as they used to be. I am so disappointed. Please don't tell me I should consider purchasing the ones that are three times softer. The ones I have always used used to be 10 times softer. The boxes used to be pretty; different colors ie: blue, green, pink, gold silver foil boxes. This packaging is terrible. Not only is it ugly but if you do get the perforated piece off without ripping the entire box, it is a miracle.

These tissues are cheaply made. If I could give 0 stars I would have. Waste of money! Definitely not 2 ply, more like 1 ply. We stopped buying this brand and moved to another leading brand that is a true 2 ply tissue. Kleenex should be ashamed of themselves for selling this low quality product.

Good price on this pack of12 boxes.My husband uses a lot of them each month.

I like Kleenex better than any other brands. I gave it a 4 because the box designs are horrific.