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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box
4.7 out of 5 stars
stars
12.9K ratings5,069 reviews
  1. 5 stars82% (10.6K)
  2. 4 stars10% (1,276)
  3. 3 stars4% (464)
  4. 2 stars2% (195)
  5. 1 star3% (357)

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Showing 1-10 of 5,069 reviews
Aug 11, 2026
Reviewer name: WittyKitty
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Prepare for Sniffle Season

From allergies to head colds, soft and strong Kleenex tissues offer convenient care with the 12-box case containing 1,920 tissues total. The outside wrapper displays a “Clean Shield” emblem and notes the tissues “contain mess 3X better,” which is nothing to sneeze at. Individual boxes display a variety of appealing colorful designs making them suitable for home, office, or classroom.

Helpful?2DZOLPW0UJ5413593313344
Jun 24, 2026
Reviewer name: Tara
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kleenex for the WIN!

I will buy again. Made the switch to Kleenex after years of Members Mark brand. What a difference! MM changed the ply on tissue and it was awful. If they didn't change the ply something definitely change. Thin and rough tissue. Kleenex customer moving forward

Helpful?2DZOLPW0UJ5413593313344
May 6, 2026
Reviewer name: Jett
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Improved

I stopped using Kleenex brand years ago because it was always so harsh and shredded if I forgot some in a pocket when washing. This was on sale and thought I'd give it a try. I was very surprised at how much it has improved, and will definitely buy it again.

Helpful?2DZOLPW0UJ5413593313344
Apr 12, 2026
Reviewer name: SeaDog
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Fragile Tissues

Some of the tissues come out of the box as torn and sheets that are too thin. They are very fragile and will come apart. Just rubbing your face or another spot. Poor quality.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Jul 23, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Lacks quality control

Used to buy all the time when there was instant savings. Two of the last few purchases defective. One shipment nearly all of the individual boxes were coming apart and had to tape or glue back together. Last shipment all of the boxes plastic tissue guide pulled loose and you had to dig for the tissues and made the box very messy looking. Plus ugly design on boxes. Probably will not buy in bulk again.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thank you for taking the time to leave your feedback. We strive to provide you with a quality tissue, you can rely on. We'd like to hear more about your experience and see how we can help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

May 17, 2024
Reviewer name: Fed Up
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Our products keep shrinking!

Shrinkflation is a greed grab! Products sizes, cheaper products used in manufacturing, lowering the number of ounces, sheets of tissues, EVERY SINGLE ITEM IS BEING JACKED UP to line the pockets of greedy Americans forcing others into poverty! Shameless!!

Helpful?2DZOLPW0UJ5413593313344
Jan 20, 2026
Reviewer name: Shelby
2 out of 5 stars
2 out of 5 stars review

Quality Decreasing

This item used to be great quality. The past 2 cases we have ordered the clear plastic breaks off almost everybox resulting in pulling multiple tissues out at a time. Tissues also feel to be rougher closer to a 1 Ply.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We’re glad you reached out! Quality is very important to us, so please know this isn't something we'd expect to hear. We want you to have a great experience with our tissues, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can gather more details and try to help!

Feb 22, 2026
Reviewer name: ADRIANNE
1 out of 5 stars
1 out of 5 stars review

I’ve used and loved Kleenex tissues for many years, but this current batch has been very disappointing. Since around the COVID timeframe, something seems to have changed. The tissues now feel rough on my skin—definitely not what I would expect from a brand known for softness. Additionally, it’s difficult to pull out a single tissue without it tearing or separating into a single ply instead of two. I’ve even had to remove them from the box and place them in a separate holder just to use them properly. Unfortunately, based on this experience, I’ll be trying a different brand moving forward.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

May 1, 2026
Reviewer name: Khai Tu
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Monitor your purchase regularly

I have been a resident of Texas for more than twenty years, but this morning I was alarmed to discover that a curbside pickup order consisting of 45 items had been placed under my name at a Sam's Club location in Tulsa, Oklahoma. This order was made using my Sam's Club account, which I had no knowledge of. In response to this troubling situation, I have already initiated a case with Sam's Club to investigate how this breach of my account occurred, considering that the store typically requires an identification check to collect orders. I would appreciate any insights into how this unauthorized order was able to be processed and what specific measures are currently in place to prevent similar incidents in the future. It's important for me to understand how my account was compromised and how Sam's Club secures their transactions to protect customers like myself.

Helpful?2DZOLPW0UJ5413593313344
Mar 31, 2026
Reviewer name: Laura
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

The design on the trusted care Kleenex boxes is not a good design with gaudy florals and fruits and bright colors The boxes should blend into the area they are in and should be simple neutral colors I have been purchasing Kleenex brand for many years and am trying out other brands with better looking boxes to see if the tissue itself is acceptable

Review from walmart.com
Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi Laura. We appreciate your thoughts on our designs. We hear you, and we'll be sure to share your comment with our team. Thanks!