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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box
4.7 out of 5 stars
stars
13.2K ratings5,116 reviews
  1. 5 stars82% (10.9K)
  2. 4 stars10% (1,305)
  3. 3 stars4% (471)
  4. 2 stars1% (198)
  5. 1 star3% (366)

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Showing 1-10 of 5,116 reviews
Jun 24, 2026
Reviewer name: Tara
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Kleenex for the WIN!

I will buy again. Made the switch to Kleenex after years of Members Mark brand. What a difference! MM changed the ply on tissue and it was awful. If they didn’t change the ply something definitely change. Thin and rough tissue. Kleenex customer moving forward

Helpful?2DZOLPW0UJ5413593313344
May 6, 2026
Reviewer name: Jett
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Improved

I stopped using Kleenex brand years ago because it was always so harsh and shredded if I forgot some in a pocket when washing. This was on sale and thought I'd give it a try. I was very surprised at how much it has improved, and will definitely buy it again.

Helpful?2DZOLPW0UJ5413593313344
Nov 27, 2025
Reviewer name: Coffee Guy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It's Regular Kleenex - Perfect!

Kleenex is hard to mess up. This version is great, and trusted, as advertised. Colorful boxes, smaller tissue count in these boxes, still a great product.

Helpful?2DZOLPW0UJ5413593313344
Jul 17, 2026
Reviewer name: Janey
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Excellent Tissues / Ugly Boxes

I buy these because the tissues are great. However, it's time for Kleenex to start producing nice looking boxes.

Helpful?2DZOLPW0UJ5413593313344
Apr 14, 2026
Reviewer name: Happy With Sams
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not Puffs with Lotion - but a decent value

Bought these because they in a sale flyer. Some in our family are perfectly fine with these. I'm used to Puffs Plus, which are thicker and only need to use one. So now I buy at Walmart. Sam's used to carry Puffs Plus in the large rectangular box but haven't for quite some time (hint...hint). But other members of the family will buy these.

Helpful?2DZOLPW0UJ5413593313344
Apr 12, 2026
Reviewer name: SeaDog
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Fragile Tissues

Some of the tissues come out of the box as torn and sheets that are too thin. They are very fragile and will come apart. Just rubbing your face or another spot. Poor quality.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Jul 23, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Lacks quality control

Used to buy all the time when there was instant savings. Two of the last few purchases defective. One shipment nearly all of the individual boxes were coming apart and had to tape or glue back together. Last shipment all of the boxes plastic tissue guide pulled loose and you had to dig for the tissues and made the box very messy looking. Plus ugly design on boxes. Probably will not buy in bulk again.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thank you for taking the time to leave your feedback. We strive to provide you with a quality tissue, you can rely on. We'd like to hear more about your experience and see how we can help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Apr 22, 2026
Reviewer name: Steelhead
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Lots of Extra/Unwanted “Fluff”

Each box has lots of unwanted fluff between tissues. Can’t believe this made it through their quality control! While it’s nice to have soft tissues, I don’t appreciate the flying fluff when I pull a tissue out.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Apr 10, 2026
Reviewer name: bradyb
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cut the Scrap

Kleenex hasn't been the same since before the COVID epidemic. The quality has gone downhill. I get tired of all the tiny scrap pieces fo tissue in the boxes.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

May 1, 2026
Reviewer name: Khai Tu
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Monitor your purchase regularly

I have been a resident of Texas for more than twenty years, but this morning I was alarmed to discover that a curbside pickup order consisting of 45 items had been placed under my name at a Sam's Club location in Tulsa, Oklahoma. This order was made using my Sam's Club account, which I had no knowledge of. In response to this troubling situation, I have already initiated a case with Sam's Club to investigate how this breach of my account occurred, considering that the store typically requires an identification check to collect orders. I would appreciate any insights into how this unauthorized order was able to be processed and what specific measures are currently in place to prevent similar incidents in the future. It’s important for me to understand how my account was compromised and how Sam's Club secures their transactions to protect customers like myself.

Helpful?2DZOLPW0UJ5413593313344