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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box
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4.7 out of 5 stars
stars
13.1K ratings5,092 reviews
  1. 5 stars82% (10.8K)
  2. 4 stars10% (1,289)
  3. 3 stars4% (466)
  4. 2 stars2% (197)
  5. 1 star3% (358)

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Showing 31-40 of 5,092 reviews
Aug 24, 2023
Reviewer name: Sams Shopper
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Factory defective! Boxes not sealed at both ends!

Received case of Kleenex brand tissues, flat box style. Fast shipping. Almost all of the Kleenex boxes weren’t sealed at both ends. Boxes not crushed, just factory defect.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thanks for giving our facial tissues a try. We're sad to hear this though, because we always want you to be happy with them. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

Jan 30, 2024
Reviewer name: Dan
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

The Ugliest Boxes Ever!!!

The tissues are great, but who is the idiot who decided those boxes with the ugly colors and designs would look good in my living room? Perhaps it would be wise to read the room before making mass changes.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi Dan. We appreciate your thoughts on the new designs. We'll take it into consideration for future updates. Thank you for reaching out!

Aug 8, 2025
Reviewer name: Carl
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Thin Tissue Switch

I use Kleenex all the time and it is my go to. However, this last order was different. The tissue in these boxes were too thin. Totally different than all previous orders. It is like the boxes were loaded with budget brand tissue.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi Carl. Thank you for taking the time to leave your feedback. We strive to provide you with a quality tissue, you can rely on. We'd like to hear more about your experience and see how we can help. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Jul 29, 2025
Reviewer name: Ronsgirl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Less tissue lint than Sam's brand

I switched from Member's Mark tissues to Kleenex brand at Sam's because they put off an incredible amount of lint. I haven't had this problem with Kleenex. Don't mind paying a bit more

Helpful?2DZOLPW0UJ5413593313344
Jan 17, 2024
Reviewer name: Plateau gal
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good buy and product, unattractive boxes

Great price when on Instant Savings. Great product. 12 boxes last a long time. Very much dislike the tacky, overly colorful boxes that don't match my decor.

Helpful?2DZOLPW0UJ5413593313344
Feb 5, 2026
Reviewer name: GUY
1 out of 5 stars
1 out of 5 stars review

No more quality control.

I used to like Kleenex, the soft and gentle tissues but quality control is no longer existent. The tissues are not cut in any of the boxes and come out as one long tissue which is frustrating because you have to tear them.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Dec 9, 2025
Reviewer name: Chelsea
1 out of 5 stars
1 out of 5 stars review

what is happening?!

Every single one of these boxes has plastic that isn't attached, resulting in each tissue getting stuck when you're trying to pull it out. I've resorted to taping the corners to prevent this from happening. won't be buying these again!

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi there, thanks for leaving your review. Your experience with our tissues is important to us, and we'd like to learn more and see how we can help. When you have a moment, please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Jan 20, 2026
Reviewer name: Shelby
2 out of 5 stars
2 out of 5 stars review

Quality Decreasing

This item used to be great quality. The past 2 cases we have ordered the clear plastic breaks off almost everybox resulting in pulling multiple tissues out at a time. Tissues also feel to be rougher closer to a 1 Ply.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We’re glad you reached out! Quality is very important to us, so please know this isn't something we'd expect to hear. We want you to have a great experience with our tissues, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can gather more details and try to help!

May 5, 2024
Reviewer name: D Roll
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Kleenex, what DID you do?

In my opinion Kleenex is now riding on their name, NOT their quality! In the past Kleenex was always a trusted brand for me. Now however they have reduced the thickness by half! I certainly won’t be purchasing them again.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

It’s important to us that you always have a great experience with our tissues, so this isn’t something we’d expect. We’d like the chance to gather some more details in order to help further, please don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us!

Nov 5, 2023
Reviewer name: CLE58
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Strange Boxes and Unwelcome Scent

I would like the return of more neutral boxes. A box with barbecue tools is not what I want to see on a Kleenex box but I can live with that. My main reason for three stars is the funny smell to the tissues.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because quality is very important to us. This isn't what we'd expect, and we want to learn more and try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute. Thank you.