Brother International Corporation offers genuine Brother Products at full manufacturer’s suggested retail price. It is our intention to provide service and a full line of consumables to our customers so that if you cannot find a particular consumable at your local retailer or dealer, you can conveniently purchase them through us. Our dealers and distributors could run, independently, special promotions that sometimes would allow customers to purchase machines and/or accessories at a lower price. We are not in competition with our dealers or distributors. Due to unforeseen circumstances with our shipping partner, the option for printing a prepaid shipping label is currently unavailable on our website https://www.brother-usa.com/supplies/toner-ink-recycling Brother is dedicated to promoting a sustainable future, and we’re focused on getting the program back up and running as soon as possible. We recommend r to use local recycling options while the Brother program is unavailable. Like Staples, Best Buy, Office Depot, Office Max and many others. I sincerely apologize for any inconvenience this issue may have caused you.

We are sorry that you are experiencing no toner issues with your Brother machine and we understand your frustration. We'll be happy to help you. Since no model number is included, please contact us directly in order to help you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support