Hi, David! loving the passion in your review. It’s clear your LG washer has completely won you over, especially with the cleaner clothes, gentler wash, and the efficiency boost you didn’t expect coming from an older agitator model. That’s exactly the kind of upgrade we love hearing about. If you ever need anything in the future, feel free to reach out to @LGUSSupport. ^James

Hello there, Ashley! Thanks for the glowing review. It’s great to hear your washer is knocking it out of the park for you. We’ll make sure your note about the interior light gets shared with our product team. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ ‑LG Digital Care Team ^Rich

Hello there, Warden! It sounds like your new laundry duo is outperforming the competition and treating your clothes to a five-star spa treatment, though we completely understand why getting stuck on network setup can feel like a roadblock! We will definitely share your feedback regarding internet pairing with our product team. If you ever need a hand getting connected or assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich

Hello Warden! We are thrilled to hear that your new ThinQ laundry duo is handling massive loads with ease, keeping you updated through the app, and delighting you with those pleasant cycle-finish chimes! If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ —Rich

Hey there, Dr. James! Thanks for the fantastic rating. Always great hearing your washer is turning laundry day into something you actually enjoy and delivering that efficient, reliable performance you expect from us. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

We hate to hear you had this issue and thank you for providing your feedback.^Sandy

Hello, Sarah. We appreciate you sharing your experience regarding your LG Front Load Washer WM4000HBA. We recognize your experience with the operation and service handling of your unit. To help clear temporary operational errors, perform a master reset by unplugging the washer from the outlet for 5 minutes, holding down the START/PAUSE button for 5 seconds while unplugged, and then plugging the unit back in. We want to help ensure your laundry setup operates smoothly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James

Hello there. We recognize that managing appliance requirements can consume your time, and we are grateful for your patience during this process. Thank you for sharing your experience with your LG Front Load Washer (Model WM4000HBA). We are pleased to hear that your store representative and warranty team provided outstanding support throughout. To ensure your washer operates efficiently, here are some quick troubleshooting steps for leaks: 1: Clean the door gasket – Foreign objects like hair may cause water to leak under the door. 2: Inspect the rubber gasket – If torn or deformed, please request a repair for assistance. 3: Check the drain filter – After cleaning, ensure the residual water hose cap and pump stopper are tightly closed. You can explore the full feature list and support details for your LG product here: https://www.samsclub.com/ip/lg-4-5-cf-front-load-washer/13610864707 LG Product Manual Guide: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-leaks-on-a-front-load-washer--20153105608863?srsltid=AfmBOooTaVj726IFp0r4yUoZMTU05reuB8bbbbRIjsXAzgGkdwhykkYh You may contact Sam's Club Customer service 1 (888) 746-7726. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Yna

Hello. Thank you for sharing your experience with your LG WM4000HWA Washing Machine. We appreciate you taking the time to write a review and we hear your concerns regarding the installation and haul-away service. We want to ensure your new washer is set up correctly for smooth operation. We are committed to helping you resolve this delivery coordination issue. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit installation. ^James

Hi, Matthew. Thank you for sharing your experience with your LG Washer (WM4000HBA). We understand your need for a seamless delivery process and are fully committed to helping resolve scheduling challenges so you can receive your appliances smoothly. If you haven't done so yet, we recommend contacting Sam's Club customer service at 888-746-7726 for potential solutions. Here are quick troubleshooting and pre-installation tips to prepare your unit for operation upon arrival: (1) Ensure your laundry area has a 3-prong grounded 120V outlet, hot and cold water lines, and a dedicated drain. (2) Measure doorways and the installation area beforehand for easy entry (leave about an inch behind the unit for hoses). (3) When the carrier arrives, check the packaging and appliance panels for any damage before signing. For more guidance, visit https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS?. If you need further support, please email us at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be happy to help. ^Juvy