Customer reviews for LG 4.5 cu. ft. Front Load Washer forMember photos
+5 images
LG Frontend Washing Machine - BEST INVESTMENT
My LG Washing Machine - although I was skeptical at first - was the BEST investment of my life. Low water usage - Low Power Consumption - I thought the OLD Auger driven machines (May Tag washer) was better - but after using for nearly 2 months - it's MUCH better. Clothes are CLEANER than the AUGER machine / not damaged too - it takes longer with the time to clean with new technology and approach - but I would NEVER part with this LG product washing machine.
Hi, David! loving the passion in your review. It’s clear your LG washer has completely won you over, especially with the cleaner clothes, gentler wash, and the efficiency boost you didn’t expect coming from an older agitator model. That’s exactly the kind of upgrade we love hearing about. If you ever need anything in the future, feel free to reach out to @LGUSSupport. ^James
More then happy
I'm more then happy withy washer its by far the best washer I have had . It cleans clothes extremely well and only thing I don't like is it don't have lights on the inside so you can see your laundry and check on it but still if I could give more then 5 stars I would
Hello there, Ashley! Thanks for the glowing review. It’s great to hear your washer is knocking it out of the park for you. We’ll make sure your note about the interior light gets shared with our product team. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ ‑LG Digital Care Team ^Rich
Great product!
[This review was collected as part of a promotion.] Love our new LG ThinQ washer and dryer! We got rid of a brand new Speed Queen W and D that we were told was the best, but we feel they are not half as good as our new LG products. So far they are great in every way. Only one issue, we can not get them to connect to the internet, hoping to get some help from LG with that this week.
4 Year Ownership Experience
Like most LG appliances I have owned, at first I love them. Unfortunately, as they age, they reveal their subpar quality. I purchased this washer in 2022 from BestBuy. It is an attractive design and easy to use. However, you buy a washer for cleaning performance, and this is where this machine falls short. The normal cycle tries way too hard to be water efficient. Nothing on this cycle ever gets very clean due to lack of water. Sure you can increase the soil, but it just adds time. I have found using heavy duty or permanent press help mitigate the problem somewhat as they use more water. Next is the spin cycle, and this is where this machine is just a hunk of junk. Sorry LG, but you need to quit relying on sensors to determine if the load can spin and build a machine that can actually spin. If you are going to make a large capacity washer, make sure it can spin the said large capacity. I never mix loads improperly and do not overfill it with clothes. However, any load that is more than 50% of the capacity just stalls out in the spin cycle. Either it takes it 20 minutes to finally spin,or I get a UE code. I have had the unit checked, and it is working to standard. It is just a poor standard. Thus, if you are looking at this machine due to it's capacity, forget it. It will never spin that large capacity well. I have since talked two family members into a Speed Queen top loader as it just cleans and spins so much better. That will be my go to brand next time. In summary, if you are not doing lots of laundry or only do small loads, this unit will probably meet your needs. If you are buying to handle your whole family's constant loads of clothes, look elsewhere. The spin cycle is abysmal, and the cleaning is just not mediocre.
Hi. We appreciate you sharing your thoughts and review regarding your LG WM4000HWA Washing Machine. We recognize your experience with the wash cycle performance, water levels, and the spin cycle balance on larger loads. To help ensure smooth spinning and reduce UE code occurrences, distributing items evenly inside the drum and placing similar fabric weights together can assist the unit in balancing the load. For further guidance on resolving load imbalance issues, you can watch our support video at https://www.youtube.com/watch?v=BeqwTpkgqsc. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
DO NOT RECCOMEND LG OR THEIR PRODUCTS
Washer broke after 3 months of use. Have been trying to work with LG for over 5 weeks to get it repaired or replaced
Hello, Sarah. We appreciate you sharing your experience regarding your LG Front Load Washer WM4000HBA. We recognize your experience with the operation and service handling of your unit. To help clear temporary operational errors, perform a master reset by unplugging the washer from the outlet for 5 minutes, holding down the START/PAUSE button for 5 seconds while unplugged, and then plugging the unit back in. We want to help ensure your laundry setup operates smoothly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Verified Purchase
Washer Breakdown after 1year & 4months
[This review was collected as part of a promotion.] THe hot water inlet valve inside the washer stopped working and remained in the open position even when the washer was turned off and unplugged. The part # is LG 5220FR2006Z to replace it. It must happen often since there is a Youtube LG video to help with the job. I have attached the link. LG should increase the 1 warranty period.
We hate to hear you had this issue and thank you for providing your feedback.^Sandy
Not a good idea
Lasted a year and a half before it started leaking. Fortunately I purchased a warranty and the warranty representative walked me through getting a replacement. This is after 12 service appointments. Such a waste of my time. The Sam’s Club rep was truly great. If he didn’t answer the phone and manage my account I would’ve been out of luck.
Hello there. We recognize that managing appliance requirements can consume your time, and we are grateful for your patience during this process. Thank you for sharing your experience with your LG Front Load Washer (Model WM4000HBA). We are pleased to hear that your store representative and warranty team provided outstanding support throughout. To ensure your washer operates efficiently, here are some quick troubleshooting steps for leaks: 1: Clean the door gasket – Foreign objects like hair may cause water to leak under the door. 2: Inspect the rubber gasket – If torn or deformed, please request a repair for assistance. 3: Check the drain filter – After cleaning, ensure the residual water hose cap and pump stopper are tightly closed. You can explore the full feature list and support details for your LG product here: https://www.samsclub.com/ip/lg-4-5-cf-front-load-washer/13610864707 LG Product Manual Guide: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-leaks-on-a-front-load-washer--20153105608863?srsltid=AfmBOooTaVj726IFp0r4yUoZMTU05reuB8bbbbRIjsXAzgGkdwhykkYh You may contact Sam's Club Customer service 1 (888) 746-7726. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Yna
I paid for haul-away of my old unit and installation of this new unit but they will not either. They just dropped off the washing machine in a box. I have probably spent at least 40 minutes talking to LG over 3 phone calls trying to get them to complete the paid for installation and haul-away and they will not help me, just keep transferring my call around.
Hello. Thank you for sharing your experience with your LG WM4000HWA Washing Machine. We appreciate you taking the time to write a review and we hear your concerns regarding the installation and haul-away service. We want to ensure your new washer is set up correctly for smooth operation. We are committed to helping you resolve this delivery coordination issue. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit installation. ^James
Poor washing performance, not DIY maintainable
High maintenance laundry days and poor cleaning overall. When the machine was brand new the only issue was figuring out which cycles could get enough water in the machine to actually clean. We are fastidious about care for the machine - gasket wiped down every single time, door left wide open, running tub clean on a regular routine, cleaning the filter, using HE detergent carefully measured and borax in with the clothes. I am constantly rewashing things and have gone back to handwashing because the delicate cycle is simply trash - leaves clothes smelling worse and is hard on delicates anyway. What in earth is happening in there?! Not even three years into owning it that sour smell in laundry is persistent - it recedes a little after a tub clean but comes back quickly. And it makes anything with a nap (flannel, corduroy) flat and pilled (plus smelling bad). I guess we will pay for a technician to pull this thing apart and clean it. Making this not at all a good bargain. Will eventually replace with a SQ or find a rebuilt older top loader from a higher quality brand.
Hi. We appreciate you sharing your rating and feedback regarding your LG Front Load Washing Machine, model WM4000HWA. We recognize your experience with the overall cleaning results, water levels, and the persistent odors in your laundry. Since high-efficiency front loaders naturally use less water to optimize chemical action and tumble action, we recommend utilizing the "Water Plus" option to increase the volume inside the drum for cycles where you prefer extra water. If fabric odor persists despite regular tub cleaning, we also suggest checking the drain pump filter at the bottom front of the unit for trapped debris and switching to the "Heavy Duty" or "Sanitary" cycle with warm or hot water to help break down any remaining residue or soap buildup in the fibers. For deeper insights on optimizing your washing performance and adjusting your setup, you can access our helpful guides at https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOooWsHCEd39qLqGIQhA7pkZexjNRVo7AgxppZVf7ANbeuNCdBreW and https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643?srsltid=AfmBOopXF7TqVIAWBLdNVgfExAUm5G2tVNhVegxxSId5lBG1rohbWC0L. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Leakage
At first, we absolutely love the machine and then it began to leak from the bottom. Had someone come out to service it and suggested that we do a tub clean which we do weekly it did not fix the problem nor can we get somebody to come out to fix the problem.
Hi. We appreciate you sharing your thoughts and review regarding your LG WM4000HBA Front Load Washer. We recognize your experience with the leak from the bottom and the difficulty in arranging service support for your unit. To help prevent and address bottom leaks, check that the drain pump filter at the bottom front of the unit is securely tightened and clean the door gasket seal to remove any trapped lint or soap residue. For step-by-step guidance on addressing washer leaks, you can review our support guide at https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448?srsltid=AfmBOooDXUVlzzdjZk9su3kTu5SeUCGCnVD46EWQoNOe8ae_2_X_REfL. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James