Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos
+294 images
Amazing!
[This review was collected as part of a promotion.] One of the best features is how quiet it is while running. The door opens a little at the end of the cycle to allow steak to escape and dry thoroughly. I haven’t had the chance to use every feature, but it also connects to the SmartThings app so you know when it is done washing. Because the buttons are placed at the top you have to select the cycle and start it then shut the door.
Thank you for your review and for being a Samsung customer. ^Pat
Very pleased!
[This review was collected as part of a promotion.] It was time for a new dishwasher, so I read up on some of the features I wanted, and this dishwasher won out. It looks good, works very well (sparkling dishes) so quiet! You don’t hear a thing! I also like the feature of the door opening when the dishes are done. Great dishwasher and I’m pleased with my purchase.
Very Quiet
[This review was collected as part of a promotion.] This model is worth the money. It replaced our GE dishwasher and is proving to be superior in sound and cleaning. There is more room to load dishes. The filter is easier to access and clean out. Our family is very pleased with our new Samsung dishwasher.
Do Not Buy this machine
I bought this Model 2 years ago and had to replace the “electric board” $450 dollars, then the board did not “communicate” with the machine and a tech supposedly fixed that $200 now the soap is not dispensing. I have paid for this machine twice. And the repair techs are stumped. I wish I can NOT recommend this machine to anyone. I think Samsung should replace the machine as a lemon but reading the reviews; others have had seminar experiences
Hello there, We want to help you with the dishwasher soap dispenser not dispensing. Let us help you with this. Here is a link to help you with the dishwasher soap not dispensing. Please click on the embedded word. Detergent does not dispense or dissolve in Samsung dishwasher https://www.samsung.com/us/support/troubleshooting/TSG01000970/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146553669) to help our team pull up your information. Have a great day. ^Camille
Not Samsung Quality
[This review was collected as part of a promotion.] Had this installed 2 months ago. The 1st thing to happen was the upper dish/glass rack would fall down - literally off the arms that hold it up! So we had Samsung repair out. They replaced one of the arms that holds the upper rack. However, it is still an issue and we need to be VERY sure when we pull out the upper rack that the side rails are attached to the arm. ALL THE TIME. Secondly, I am really unhappy with the drying of the dishes on a normal wash. After a normal wash, the door pops open (supposedly for maximum drying), but dishes/silverware are still wet. I have many Samsung products (TV, laptops, phones, etc), but I can say I am not happy with this purchase.
Hi SantaFean, We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not drying dishes properly. We understand the importance of having a working dishwasher, especially when doing our dishes during busy schedules. We will surely notate this feedback for better products in the future. For future reference, I highly recommend clicking these links for a basic troubleshooting guide: https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/ The best way to load the dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ Dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/ Use the AutoRelease Dry feature on your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076790/ The dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/ You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime. https://www.samsung.com/us/support/answer/ANS00076793/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144714640 Thank you for choosing Samsung. Have a great day. -Trisha-
Issue with quality control and customer service
i ordered a linear dishwasher of samsung on 11/24 and it was delivered to my place on 12/18. i find a corner of door of dishwasher is beaten up and the package is intact, which makes me wonder how samsung does the quality control to ship a clear defective product to their customer.
Oh no! This concern needs to handled at your earliest convenience. Please reach out to us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142761633
Buyer beware
We purchased this dishwasher at the end of December. In the middle of April it gave mean error “PC” and it won’t run through a cycle. The repair man says he had to order a part and I have to wait another week before I can even schedule it to be fixed. Maybe it is just me, but should t it last longer than 4 months before I have to call service?
We know how important to have a fully functioning appliance in your home, Brihan. We are here to help with your washer. Error codes are essential in ensuring our appliance is in good condition. For PC Error code this is typically related to sensors or the electronic components in the washer reporting that they are not working correctly. If this error occurs, you can do these steps: 1. Power off the washer for 2-3 minutes. 2. Power it back on. 3. Restart the cycle. 4. If the error continues, visit our Support Center to request service. You can also check this link below for reference (See all other errors): https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code For fast resolution, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145730588, to help our team pull up your information when you message us. Have a great day. -John
Love Samsung Products
[This review was collected as part of a promotion.] I am very happy with our purchase. This is the second Samsung that we purchase of this type of dishwasher. I just can not say enough good things about it. Easy to load and it it cleans very well. and I love the fact of how quiet it is and how quick it is. I have never had a dishwasher that was so quiet. I love it.
Beautiful unworthy piece
some goods first: very silent looks pretty now bad: stops every now and then between cycles and need to re run the whole cycle again heats up a lot. got a crack on door opening handle due to heat. very tricky to balance on 3 legs, single leg in back is impossible to adjust with front screw. with uneven balance the trays keeps on sliding in while placing utensils, provided i used samsung installers to install the dishwasher. stopped draining water after 2 years, i guess these things should survive for 10 years with good care. help yourself and stay away from this Dishwasher.
Hi Vick, Thank you for raising your concern about our Samsung products. We apologize for the inconvenience of the dishwasher not turning on and not draining. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. I recommend clicking these links for a basic troubleshooting guide: The dishwasher doesn't turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001914/ A dishwasher isn't draining: https://www.samsung.com/us/support/troubleshooting/TSG01001363/ The best way to load the dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ If assistance is needed on the link above, you may reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144892953) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
If I could give no stars that would be my choice
got this dishwasher for 4 months and it is already giving problem, trying to request service, and not being able to do it online, keeps saying that is a service request already open for it, and ask to call 1 800 samsung, dates for service available is only 6 days available in a whole month and none of these days is good for us... this has been a very very frustration. machine when turned on gives 3 beeps for 5 or 6 times, before starting to work, once the cycle is finished dishes are not clean and not dried.
I can only imagine how difficult this must be for you to go through. We appreciate your review and for providing your feedback. We shoot for 100% on customer satisfaction. Looks like we fell short this time. Thank you for giving Samsung a Chance. ^Pat