Hi there, It's good to hear about your experience with the dishwasher not drying the utensils. Here is a link to help guide you in maximizing the drying potential of the unit. Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148581616) to help our team gather your information. Have a great day. ^Charles

Hi KWolfe,Thank you for being with Samsung. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.To further assist you, please contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144969558) to help our team pull up your information.Thank you for choosing Samsung. Have a great day.^^Ross