Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos
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DO NOT BUY FROM Sam's Club!
DO NOT BUY FROM Sam's Club! Bought from Sam's Club, and 3rd party came to install. They did not install properly. I cannot get 3rd party to come back to fix installation. I cannot get Sam's Club to help do anything any this point. I cannot get Samsung to do a return (they direct me to Sam's Club). This convenient purchase with Sam's Club is quickly going to turn to a small claims case, because of the atrocious 3rd party installer they choose to use, and choose not to (or can't) hold accountable.
Dear Valued Sam's Club Client,We understand what you went through with your dishwasher's installation experience. To better assist you, don't hesitate to contact our Sam's Club Customer Service department at (800) 749-5367. Call Monday through Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your question or transfer you to your local store to give feedback on your overall experience with your recent purchase. At the same time, discuss available options.Have a great day.-John
Excellent dishwasher BUT poor delivery and install
The dishwasher works very well. Dishes wash AND dry very well. And you just cant hear it even when you try to. However, RXO, botched the delivery AND installation. They forgot to bring the installation kit the first time. So we could not use the kitchen sink AND without a dishwasher for a day. When the delivery was done the second day, they botched the installation. They did not put in a "high loop" not did they use the preinstalled air gap. So we had to have the installation redone!!!
Dear Valued Sam's Club Client,To better assist you with this concern, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Available from Mon-Fri 8:00 am-11:00 pm EST / Sat 9:00 am-9:00 pm EST / Sun 12:00 pm-7:00 pm EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Thank you, and stay safe!^Chrystel
great looking - function and support sucks!
We bought this dishwasher 9 months ago from Sam’s club . It does not wash the vessels after applying the detergent. We called Samsung multiple times and their reps from Outside US keeps saying - somebody will call and nobody has for last 2 months! Please don’t waste your money This is second time this has happened to me With Samsung
ManD, we realize your experience has been less than ideal and we would love to have the opportunity to change that. If you are still having issues with your dishwasher, we would love to speak to you about this matter. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142686419. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513We thank you for being a part of the Samsung family. ^Lena
Hope it doesn't need service
Had two issues with this dishwasher, one fairly minor, one pretty major. Dealing with Samsung and the local servicing company was the worst experience. Made repair appointments, and the appointments were changed by the local service provider almost every time, they didn't show up twice, totally unresponsive to calls, e mails, or texts. One tech that showed up didn't had to call tech support to find out how to put the dishwasher in service mode. After 2 months of attempted repairs, and having to file a BBB complaint, Samsung refunded the cost of the unit rather than try to find a qualified service company to fix it. Horrible experience.
Hi Al,Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.Please visit www.samsung.com or one of our partners to explore products that better fit your needs.Have a great day!-Kimberly
I would not recommend this dishwasher.
This machine does not clean. Even pre-rinsed dishes come out not clean. Totally not worth the money
Hello,We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.Dishes are not clean after the dishwasher cycle:https://www.samsung.com/us/support/troubleshooting/TSG01000962/You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdfLastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.Improve your dishwasher's cleaning performance:https://www.youtube.com/watch?v=bajCw_H-njgSamsung dishwasher cycles, options, and settings:https://www.samsung.com/us/support/answer/ANS00084182/If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147205430) to help our team pull up your information when you message us. Thank you.-Angelica
Very quiet! Pretty! Value - Meh...
[This review was collected as part of a promotion.] Very quiet dishwasher if that what is critical for you. The washing quality is mostly good. Couple of issues. This is a newer more energy efficient dishwasher and it does not have a heating element in the tub, so the drying is not as good as with the older machines. Especially problematic are all the plasticware. Also it would not wash the plastic as well. You need to chose extra hot and/or sanitize cycle for these. and then it will take 3 hours to wash. Another issue are the buttons, they are not sensitive enough and usually you need to push them 2-3 times.
Hey, there. Thank you for voicing your concern with the dishwasher. You bring up some important concerns. We will use this information to better our products and services. Thank you for being a Samsung customer. ^Pat
So quiet, you will double check
[This review was collected as part of a promotion.] When properly installed, this dishwasher is essentially silent. We only know it is running with the digital display of time remaining. I love that it automatically vents the moist air by opening a few inches ten minutes before drying is complete. It also serves as a signal to my kids that the dishwasher is clean. Many other great features including adjustable racks, excellent cleaning power. My only complaint is the lack of a pre-wash soap tray, so we sprinkle a bit on the door per instructions, but that took some getting used to. Integrates well with SmartThings for checking status and reminders, but not great for remote control in most cases since you have to touch the dishwasher to use it.
Love Samsung Products
[This review was collected as part of a promotion.] I am very happy with our purchase. This is the second Samsung that we purchase of this type of dishwasher. I just can not say enough good things about it. Easy to load and it it cleans very well. and I love the fact of how quiet it is and how quick it is. I have never had a dishwasher that was so quiet. I love it.
Cleaning cycles
[This review was collected as part of a promotion.] Got it a couple months ago, doesn’t clean the best on normal cycle, I have it set on heavy, sometimes that doesn’t work well either. My old on worked better and it was 25 years old! Very disappointed with this one!
Thank you for telling us how you are experiencing your dishwasher. Always a joy to hear from our customers. We here Samsung can sympathize with your concern. If you would like some troubleshooting steps to try, in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01000962/
So quiet you don't even know it's running!
I bought this dishwasher for the decibel level. My kitchen is open to the family room where we watch tv and never again will I need to turn up the tv when running the dishwasher! It truly is whisper quiet, cleans superbly and I love the three racks. It is so funny to see my wife jump if she is grabbing something out of the kitchen and the dishwasher drains! The sound of water rushing down the drain is the loudest part.