Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos
+294 images
Excellent dishwasher BUT poor delivery and install
The dishwasher works very well. Dishes wash AND dry very well. And you just cant hear it even when you try to. However, RXO, botched the delivery AND installation. They forgot to bring the installation kit the first time. So we could not use the kitchen sink AND without a dishwasher for a day. When the delivery was done the second day, they botched the installation. They did not put in a "high loop" not did they use the preinstalled air gap. So we had to have the installation redone!!!
Dear Valued Sam's Club Client,To better assist you with this concern, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Available from Mon-Fri 8:00 am-11:00 pm EST / Sat 9:00 am-9:00 pm EST / Sun 12:00 pm-7:00 pm EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Thank you, and stay safe!^Chrystel
Any retailer but Sam’s
Delivery and installation is a complete joke!! Customer service also a joke would never recommend appliances through Sam’s. Delivery was scheduled never made it here. Had to reschedule delivery a week after the first failed delivery. Finally got the appliance and to my surprise we didn’t even get a power cord. No parts were included and installation could not be done. I now have a non functioning dishwasher and no sink in my kitchen since installation couldn’t be done. Won’t know how the dishwasher functions until I can get a functioning appliance. Ordered 11/25 and can’t get help from Sam’s
Hello,Having all parts on hand during installation is a must, or at least knowing which parts will be needed is already good enough. Here are some links to help you checklist the part of the dishwasher and a guide to help with the installation. Checking parts on page 12https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdfHow to install your dishwasher https://www.youtube.com/watch?v=-uPbp-zAM-kIf after checking the parts and there are parts missing, we would suggest you reach out to Sam's Club customer service line at 800-749-536, available at the following hours' Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your questions regarding the missing parts of the dishwasher. Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145268370) to help our team pull up your information.Have a great day.^Charles
DO NOT BUY FROM Sam's Club!
DO NOT BUY FROM Sam's Club! Bought from Sam's Club, and 3rd party came to install. They did not install properly. I cannot get 3rd party to come back to fix installation. I cannot get Sam's Club to help do anything any this point. I cannot get Samsung to do a return (they direct me to Sam's Club). This convenient purchase with Sam's Club is quickly going to turn to a small claims case, because of the atrocious 3rd party installer they choose to use, and choose not to (or can't) hold accountable.
Dear Valued Sam's Club Client,We understand what you went through with your dishwasher's installation experience. To better assist you, don't hesitate to contact our Sam's Club Customer Service department at (800) 749-5367. Call Monday through Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your question or transfer you to your local store to give feedback on your overall experience with your recent purchase. At the same time, discuss available options.Have a great day.-John
I would not recommend this dishwasher.
This machine does not clean. Even pre-rinsed dishes come out not clean. Totally not worth the money
Hello,We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.Dishes are not clean after the dishwasher cycle:https://www.samsung.com/us/support/troubleshooting/TSG01000962/You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdfLastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.Improve your dishwasher's cleaning performance:https://www.youtube.com/watch?v=bajCw_H-njgSamsung dishwasher cycles, options, and settings:https://www.samsung.com/us/support/answer/ANS00084182/If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147205430) to help our team pull up your information when you message us. Thank you.-Angelica
Amazing at being silent
[This review was collected as part of a promotion.] Great dishwasher, very silent and you can barely hear it. Washes dishes very well.
Working well
[This review was collected as part of a promotion.] We haven't had it very long but it seems to be working well. My only complaint is that the front seems to be slightly higher than the back so the two top drawers slowly close themselves. That is annoying when you are trying to load them. We had the company that installed it return and they said it was the way it was built.It cleans well and it is much quieter than our old one.
Thank you for taking the time to share your review with us. ^Pat
Whisper quiet!
[This review was collected as part of a promotion.] Only time I can even hear it running is when it’s draining. Love it. Only thing I would change, is I wish the the third rack had a little bit more head room. Other than that, it been a great purchase.
Do Not Buy this machine
I bought this Model 2 years ago and had to replace the “electric board” $450 dollars, then the board did not “communicate” with the machine and a tech supposedly fixed that $200 now the soap is not dispensing. I have paid for this machine twice. And the repair techs are stumped. I wish I can NOT recommend this machine to anyone. I think Samsung should replace the machine as a lemon but reading the reviews; others have had seminar experiences
Hello there, We want to help you with the dishwasher soap dispenser not dispensing. Let us help you with this. Here is a link to help you with the dishwasher soap not dispensing. Please click on the embedded word. Detergent does not dispense or dissolve in Samsung dishwasher https://www.samsung.com/us/support/troubleshooting/TSG01000970/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146553669) to help our team pull up your information. Have a great day. ^Camille
This is incredible!
I placed an order on this dishwahser, which Sam's ships directly from Samsung. After a month of waiting, no one knows where my order is, including the shipping company RXO. The incompetence level of this appliance department is ming blowing. Just get it somehwere else. This advice is coming from a Sam's loyal customer of more than 25 years...
Dear Valued Sam's Club Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Have a great day.^Camille
Dishwasher broke within a month of purchase
[This review was collected as part of a promotion.] Our dishwasher gad a PC error code one month after purchase. Samsung service came out and said they couldn’t fix it and it needed a part. Then they decided to just give us a new dishwasher. We elected for a refund instead. It’s a bummer because we really liked the dishwasher at first.
Hi CAmom, Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. Melardo