Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos
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Verified Purchase
Great purchase!
Fantastic dishwasher! Extremely quiet. To the point the dirt couple times used, I had to put my ear next to it to hear it running. Does a great job cleaning the dishes and will even notify you (via app) when the cycle has ended. Order process with Sam’s Club was great from start to finish! I was kept well informed of the delivery date and times.
Used to exclusively purchase Samsung Products
It was the greatest most quiet dish washing machine I've ever owned. Then it was silent. The bottom rack sprayer failed, then the water intake failed. But since it was fairly new, I checked the warranty. Yep, Samsung, who was once an amazing company who stood by their products, now builds garbage with built in obsolescence & stickers a 365 day warranty. Samsung used to have half a decade to a full decade warranty because they used to build good solid machines. Samsung now builds garbage.
Hi there, We understand how you feel about your overall experience with the dishwasher. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151377781) when you message us so our team can retrieve your information. Thank you. -Kimberly
Perfect fit for large families
[This review was collected as part of a promotion.] I have purchased this dishwasher 2x. The first model lasted 8 years. One day it just wouldn't turn on. No warning, the electronic system just died. I love this model so much I purchased again 6 months ago and have had issues from the get go with the auto release mechanism and have needed tech help 2 x to finally replace the door release parts. Overall when working properly, its AMAZINGLY quiet, gets dishes clean and can fit a family of 6 daily dish use in 1 load.
Poor Installation - Dent in Front
Just had our new dishwasher delivered and installed yesterday. The delivery/installation service which Sam’s Club outsources to said they would notify us a half hour before arrival, but there was no warning - they just showed up during the middle of the delivery window. They did quick work with the haul away and installation but left us with a brand new dishwasher that now has a dent in the very front of the stainless steel, and, as we discovered not long after, they failed to tighten a pipe so it leaked when emptying water the first time we ran it. Thankfully one of us discovered the leak or it could have Ben much worse. I’m going to contact Sam’s Club about the dent, but I don’t have very high hopes for resolution with that. Just disappointing overall. Will think twice before making an appliance purchase through Sam’s Club. On a side note, why are most of the reviews for this dishwasher “collected via promotion”? As one who bases their purchase off of reviews, those 5 star promotion purchase reviews definitely do skew the star rating for this product.
Dear Valued Sam's Club Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Have a great day.^Camille
Amazing at being silent
[This review was collected as part of a promotion.] Great dishwasher, very silent and you can barely hear it. Washes dishes very well.
the worst
worst dishwasher ever broke 3 times before warranty ended (warranty was actually good) once warranty ended, everything slowly fell apart. Do not buy
Hi anonymous,<br /><br />We value the time you spent sharing your thoughts about your Samsung Dishwasher.<br /><br />Your comment helps guide improvements to our support process and overall customer experience by giving us clearer insight into what customers encounter and where we should focus our efforts to deliver more reliable and responsive support.<br /><br />Please keep this reference number for your records 1152293486.<br /><br />Thank you for your feedback.<br /><br />Meneleo<br />Samsung Care
Verified Purchase
Nice but.....not awesome
Seriously quiet dishwasher. I'm trying to get used to the amount of tines on the bottom shelf -- but I'm struggling with it because some of my glass bowls just don't fit like I want them to for maximum use of the dishwasher before I run a load.
Hello, Happy pillow. We appreciate you taking the time to leave our review. I understand that your unit meeting your expectations here you would like to get max. Use ou of the unit. . PLease see the link I have provided that will assist with loading the unit to get the best results. (https://www.samsung.com/us/support/answer/ANS00062443/)If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513Please use the following ticket number for your reference: 1144072939Thank you for choosing Samsung. ^Nic
Garbage, don't buy
Tub warped after 3 months usage breaking seal and causing a leak. Samsung refused to honor warranty because they don't warranty "physical defects". Bad product, horrible company.
We understand how disappointing it can be to be denied a warranty, petecele. We would like to have a direct conversation with you to hear about your overall impressions of this experience, discuss alternative options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150723595, to help our team locate your information when you message us. Have a great day. -John
Verified Purchase
Aqua blast is king!
Very quiet. Love the aqua blast for pans and versatility of racks. Third rack is great for utensils and knives and lids. Also like the fact it opens door to complete drying.
Any retailer but Sam’s
Delivery and installation is a complete joke!! Customer service also a joke would never recommend appliances through Sam’s. Delivery was scheduled never made it here. Had to reschedule delivery a week after the first failed delivery. Finally got the appliance and to my surprise we didn’t even get a power cord. No parts were included and installation could not be done. I now have a non functioning dishwasher and no sink in my kitchen since installation couldn’t be done. Won’t know how the dishwasher functions until I can get a functioning appliance. Ordered 11/25 and can’t get help from Sam’s
Hello,Having all parts on hand during installation is a must, or at least knowing which parts will be needed is already good enough. Here are some links to help you checklist the part of the dishwasher and a guide to help with the installation. Checking parts on page 12https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdfHow to install your dishwasher https://www.youtube.com/watch?v=-uPbp-zAM-kIf after checking the parts and there are parts missing, we would suggest you reach out to Sam's Club customer service line at 800-749-536, available at the following hours' Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your questions regarding the missing parts of the dishwasher. Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145268370) to help our team pull up your information.Have a great day.^Charles