Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos









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Dishwasher
[This review was collected as part of a promotion.] This machine is so quite, almost all of the time you don't even think it is running. I love this dishwasher, and I would recommend Samsung to anybody. I bought all at same time . Refrigerator, Gas Stove, Washer and Gas dryer, Microwave. Microwave noiser then I would like when it first starts. But I love all of my Samsung appliances.
Ultra quiet spotless clean dishwasher
[This review was collected as part of a promotion.] I love how quiet my new dishwasher is! We usually run it after dinner and people are always commenting on how quiet it is while we watch TV in our great room. The linear wash system does a great job of cleaning the dishes and the best part Is, no spots. I like that I can get notifications on my phone from the Samsung SmartThings app like what part of the cycle it is in and when it completes the wash. The 3rd rack is fantastic for large utensils. Overall, I am overjoyed with my new Samsung dishwasher.
So glad that you have teamed up with SmartThings to find the perfect fit for your family. Thank you for selecting Samsung. ^ Cat
Look at another brand
WE brought our dishwasher exactly one year ago today. It was added to our products owned list at that time. It was installed about 2 weeks later. The linear arm does not track well and dishes come out dirty. Warranty expired in September for a machine purchased in November...not even a year of warranty. Have tried several times to do the on-line request for service and the site will not let me go past the first screen.
DixZ, we want you to find pleasure in washing dishes. We would love to help you with your dishwasher. Below is a link to help you with tips and tricks for having clean dishes. Please click on the embedded word. Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes Should you need more assistance in arranging a service tech visit, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146547972) to help our team pull up your information. Have a great day. ^Camille
Dennis Does Dishes!
[This review was collected as part of a promotion.] This machine (we named him Dennis) replaced an antique dishwasher that came with the property when we bought it. The upgrade is like night and day. It’s the quietest machine I’ve ever experienced. Other than the display counting down and hearing water in the drain when it’s pumping out you’d never know it’s even on. It’s an incredible performer - we’ve thrown everything at it and it always comes out clean as a whistle. I honestly have never pulled a still dirty or streaky, spotty dish out of it. The upper silverware rack is genius and helps make emptying the machine super fast. Overall it’s the best dishwasher we’ve ever had and we couldn’t be happier.
Thank you for the fantastic review, ranger. Samsung provides both quality and technology. Welcome to the family. ^Pat
Quiet and efficient
[This review was collected as part of a promotion.] We love our new dishwasher. It is so quiet you have to put your ear right next to it to hear it. It cleans well and has a third rack. It is everything we ever wanted. It also has wifi which is just cool.
Efficient and Easy to Use
[This review was collected as part of a promotion.] Love this model. Far better than the more expensive Viking dishwasher it replaced. Great cleaning even on the fastest cycle. It also lets me know on my smart phone when the cycle is complete. Will be slowly replacing all our other appliances with Samsung models.
Disappointed
[This review was collected as part of a promotion.] I am dissatisfied with this dishwasher. It does not clean well and requires a complete pre-washing of all dishes. Although very quiet it does not clean well. The automatic die open feature at the end of the wash cycle is Internittant, so it is leaving the door closed and dishes wet.
Hi Robin, We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean. The links below will help ensure your dishes are dry and get the best results after every cycle. Select the scenario that best fits your situation and learn more by checking the hyperlinks. Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Use the AutoRelease Dry feature on your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076790/ Should you need more assistance with the dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147374521) to help our team pull up your information when you message us. Have a great day. -Ernest-
Not Samsung Quality
[This review was collected as part of a promotion.] Had this installed 2 months ago. The 1st thing to happen was the upper dish/glass rack would fall down - literally off the arms that hold it up! So we had Samsung repair out. They replaced one of the arms that holds the upper rack. However, it is still an issue and we need to be VERY sure when we pull out the upper rack that the side rails are attached to the arm. ALL THE TIME. Secondly, I am really unhappy with the drying of the dishes on a normal wash. After a normal wash, the door pops open (supposedly for maximum drying), but dishes/silverware are still wet. I have many Samsung products (TV, laptops, phones, etc), but I can say I am not happy with this purchase.
Hi SantaFean, We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not drying dishes properly. We understand the importance of having a working dishwasher, especially when doing our dishes during busy schedules. We will surely notate this feedback for better products in the future. For future reference, I highly recommend clicking these links for a basic troubleshooting guide: https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/ The best way to load the dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ Dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/ Use the AutoRelease Dry feature on your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076790/ The dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/ You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime. https://www.samsung.com/us/support/answer/ANS00076793/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144714640 Thank you for choosing Samsung. Have a great day. -Trisha-
Dishwasher broke within a month of purchase
[This review was collected as part of a promotion.] Our dishwasher gad a PC error code one month after purchase. Samsung service came out and said they couldn’t fix it and it needed a part. Then they decided to just give us a new dishwasher. We elected for a refund instead. It’s a bummer because we really liked the dishwasher at first.
Hi CAmom, Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. Melardo
Unreliable, bad at cleaning, and bad at drying
The dw80r9950ug has not worked well. We purchased it in November 2021. We decided on this model, due to the 3rd rack, very quiet operations, and ratings for drying. At the price point (upper tier), we expected a great machine. When we first got it, it cleaned OK. Not great. We definitely had to keep scraping and rinsing. Not what I wanted for $1100. A top criterion for us was drying. It has never dried well. Working with Samsung support, they stressed Jet Dry, which we use, and they said that plastic dishes tend not to dry well. They are correct. What annoys me is that when we go to VRBOs, the low end dishwashers in those places far outperform our dw80r9950ug in cleaning and drying. I will give it this. This thing is very quiet. I can stand next to it while it runs and not realize it's on. The (lack of) noise is exactly as advertised and very impressive. Less than a year after we got it, we had to have the linear wash (waterwall) device replaced. This was under warranty. After that, it returned to cleaning just OK. We are now at 3.5 years, and it has stopped cleaning well for the last 2-3 months. We normally have to hand wash many of the dishes after a cycle. We had a reputable and experience repair person here today who showed us that the waterwall arm was again not working. It doesn't move. Then he said that Samsung has discontinued this part, and I have since verified that with other parts sellers. I guess I have to buy a new dishwasher. Based on this and the Samsung refrigerator I purchased 10 years ago, I will strongly recommend against purchasing this dishwasher and Samsung appliances in general.
Hi there, We care about your dishwasher's betterment. Let us get this taken care of. Should you decide to have your dishwasher repaired, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories to check for the availability and compatibility of the parts you need. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149535442, to help our team pull up your information when you message us. Have a great day. -John
