Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos









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Awful delivery installation service
Long story short: after almost one month of wait and repeated phone calls, our dishwasher was still not installed. Finally, I ran out of my patience and ended up returning the order!! Lessons learned: never order appliances from Sam’s Club or Samsung.
Hi John,Thank you for choosing Samsung for your washing machine needs. We're saddened that you no longer have the product and would love to work with you in the future. You can get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.Have a great day.^Charles
Nice and Quiet
[This review was collected as part of a promotion.] Bought this dishwasher months ago and it's still in optimum condition. Lots of space inside and quiet to leave overnight running. Big fan of black stainless steal also and I have the whole matching set for the kitchen!
Whisper Quiet
we had this dishwasher for about 1 month and it is so quiet when running compared to my old maytag dishwasher. our dishes come out clean, we enjoy the door opening to assist in drying. i would highly recommend this dishwasher. it looks very clean in our cabinet, we are very pleased with our purchase.
Beautiful unworthy piece
some goods first: very silent looks pretty now bad: stops every now and then between cycles and need to re run the whole cycle again heats up a lot. got a crack on door opening handle due to heat. very tricky to balance on 3 legs, single leg in back is impossible to adjust with front screw. with uneven balance the trays keeps on sliding in while placing utensils, provided i used samsung installers to install the dishwasher. stopped draining water after 2 years, i guess these things should survive for 10 years with good care. help yourself and stay away from this Dishwasher.
Hi Vick, Thank you for raising your concern about our Samsung products. We apologize for the inconvenience of the dishwasher not turning on and not draining. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. I recommend clicking these links for a basic troubleshooting guide: The dishwasher doesn't turn on: https://www.samsung.com/us/support/troubleshooting/TSG01001914/ A dishwasher isn't draining: https://www.samsung.com/us/support/troubleshooting/TSG01001363/ The best way to load the dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ If assistance is needed on the link above, you may reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144892953) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-
Terrible product
[This review was collected as part of a promotion.] Perhaps the single worst product I have ever purchased. Needed service three times in the first year. Still doesn’t function well, entire top drawer does not clean. Runs very loudly. Avoid at all costs.
Daniel, we are pleased to offer our assistance with your Samsung dishwasher. We have a link to help you troubleshoot your dishwasher that does not clean the dishes properly. Click on the bullet point that best describes your experience with the unit. Dishes are not clean after the dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/ Below is a link to troubleshoot a noisy dishwasher. Browse the guide and select the noise your unit creates. It also includes a video to watch from start to finish. Samsung dishwasher is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01002056/ You may also refer to pages 47-48 of the user manual for other recommended actions when food particles remain on the dishes and page 50 when the dishwasher is too noisy. https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf Lastly, the links below will guide you about enhancing the dishwasher's cleaning performance and its cycles, setting, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking too. Improve your dishwasher's cleaning performance: https://www.youtube.com/watch?v=bajCw_H-njg Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146017220) to help our team pull up your information when you message us. Thank you. -Angelica
Phenomenal Dishwasher - Would Highly Recommend
[This review was collected as part of a promotion.] We couldn't be more thrilled with our new Samsung dishwasher! First off, it looks great. The sleek stainless steel exterior is definitely a step up in terms of aesthetics comapred to our old dishwasher. My only gripe here is that the guys who installed it probably could have pulled it out a half inch further, as when the front door closes the lip of our kitchen counter covers up all of the buttons which reside on the top of the dishwasher door. Definitely not the end of the world, and not a problem with the dishwasher, per se. Other than that, the installation went very quickly and smoothly. The dishwasher is the same size as our old one, but this one definitely feels like it has more room inside it, likely due to the more efficient layout. The slim top rack is great for throwing lids, utensils, etc on. Probably my favorite aspect of the dishwasher is how quiet it is! You can barely tell when it's running. This is a major upgrade for us compared to the last dishwasher. In terms of actual washing performance, this thing has been great so far. Everything comes out completely clean, even dishes that hadn't been fully rinsed off beforehand or had some food stuck to them. Overall, we really love our new dishwasher. It looks great, it's easy to use, it works well, and it has a ton of different features and modes. I'm so glad we decided to go with this Samsung dishwasher!
A thing of beauty is a joy forever! Samsung is excited to know that we have exceeded your expectations with our dishwasher's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat
Incredibly Quiet
[This review was collected as part of a promotion.] This dishwasher is a huge improvement over our last. If it were not for the indicator countdown we wouldn’t even know it was running. The third rack is perfect and being able to adjust the height on the middle deck has been used many more times than expected. Worth the price.
Avoid this Model
I got this as a replacement to my previous dishwasher and I have to say this dishwasher sucks. The first month the spray arm on the second rack continuously fell off everytime I pulled the rack out to unload the dishes. After having a tech come out to fix it several times, they finally replaced the whole second rack. Then the auto release wouldn’t release the door fully so all the steam went under my countertops. They “fixed” that and the dishwasher worked for a few months and is now no longer connecting to WiFi, not a big deal, but a nice feature, the auto release is not working again and the full rinse aid light is constantly on even though the rinse aid compartment is full. Of course it’s just outside the warranty date and the extended warranty company is refusing to fix it since it’s a replacement unit, even though they confirmed they would prior to replacement.
Greetings! It sounds incredibly frustrating to deal with all these recurring experiences after your replacement dishwasher was supposed to offer a fresh start. Let us assist you. I have shared a Samsung link below to help with your experience with the AutoRelease door feature of your dishwasher. The link has hyperlinks that can be visited for additional help. AutoRelease door does not open automatically: https://www.samsung.com/us/support/troubleshoot/TSG10002332/ Another link shared below is to help with internet connectivity. Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/#verify-the-network-requirements If your dishwasher displays a rinse aid icon even after you've refilled it, there are a few potential reasons for this. Here’s a step-by-step guide to help you 1. Check the Rinse Aid Dispenser: Ensure the dispenser is properly filled with liquid rinse aid: Sometimes, the rinse aid might spill or not fill properly. Double-check that the rinse aid container is filled. 2. Check for Blockages or Leaks: Ensure there’s no debris blocking the rinse aid dispenser. Any obstruction could prevent the dispenser from working properly. Check for any potential leaks or cracks in the dispenser that might cause it not to dispense the rinse aid correctly. Should you need more assistance with your dishwasher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148016533 to help our team pull up your information. Leo
Great product!
[This review was collected as part of a promotion.] When me and my husband received this dishwasher, our expectations were high. After using it regularly for a few weeks now, I can truly admit that all of our needs and expectations were met and we are fully satisfied with the Samsung product. It has different setting that are easy to use and navigate, sleek and modern look with touch sensors that will go well with different interior designs. However, what we like most about this particular dishwasher is the fact that our dishes are sparkly clean after we use it. The advanced cleaning power is why we would recommend this dishwasher to anyone! Moreover, there is little to no noise when the dishwasher is on. The dishwasher has different compartments for plates, utensils, glasses and other kitchen tools with a total of 3 levels to use. In my personal option, the best and favorite feature of this product is sanitize setting. In summary, this Samsung dishwasher is a great product that we will highly recommend to anyone looking for a dishwasher that can satisfy different needs and expectations.
Samsung is excited to know that we have exceeded your expectations with our dishwasher's powerful performance, sleek design, and innovative features that make life easier. We appreciate your recommendations and welcome you to the Samsung family. ^Cat
Excellent Dishwasher
[This review was collected as part of a promotion.] We hadn’t planned on replacing our existing dishwasher as it worked well and was very quietly. However when we got our new Samsung Slide in Induction stove and new Samsung over the range Microwave the salesman also asked us if we wanted to replace our dishwasher? He showed us the new Samsung dishwasher and that it was top of the line for a very good price we decided to get the dishwasher as well. I’m so glad we did as it has better features (including a top third rack for silverware) and it’s even quieter and much more efficient than the old one. The “Auto Cycle” determines how much washing is required and adjusts the cycle times automatically. I love the fact that it’s Wi-Fi connected and lets me not only see when it’s completed but also opens the door of the dishwasher and helps save energy and money by letting it continue to air dry. We would highly recommend this dishwasher to anyone who needs to replace or buy new appliances. It’s stainless steel inside and out which makes it so quiet you hardly hear it running.




