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Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars
258 ratings109 reviews
  1. 5 stars75% (193)
  2. 4 stars10% (27)
  3. 3 stars6% (16)
  4. 2 stars3% (7)
  5. 1 star6% (15)

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Showing 21-30 of 109 reviews
Aug 23, 2023
Reviewer name: Jesse
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Loved them

We had our first trip with them & they worked great. Only thing I’m wondering is why the Zippers inside are facing the wrong way were we can’t unzip them

Helpful?3KH64W13Q67L13591373010
Sep 19, 2024
Reviewer name: Kao
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Members Mark suitcase

Bought this last minute for a trip.. it worked great. It rolled very easily and I especially like the TSA locks. The suitcase was easy to pack with the netting on the one side. Very happy with this purchase

Helpful?3KH64W13Q67L13591373010
Oct 20, 2023
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Great Luggage Set!

Just returned from an 2-week international trip and the luggage worked so well during my trip. I packed lots of things for the trip and the luggage still had extra room for laundry bags. The size is perfect and they are easy to grab off the baggage claim carousel. It's fantastic:)

Helpful?3KH64W13Q67L13591373010
Apr 11, 2025
Reviewer name: Border Gal
3 out of 5 stars
3 out of 5 stars review

Flaws on case don't stand up

I bought this set in April of 2023 and liked it very much. I've used it for a dozen overnight trips a few hours away in our vehicle, and three weeklong cross country trips by air. It has not done well on the longer trips, not having a chance against when in checked baggage. I lost the two legs on one side, leaving sharp screws sticking out. It was too late to get new luggage, so I used the wonder repair Duct Tape. The last trip was the last straw. The scratch at the top corner was broken wide open and I can't trust it for another trip. There was a lot I liked about the case, the size, the wheels, the pockets inside, the inside zippers and the material lining. Sorry it didn't last longer.

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Helpful?3KH64W13Q67L13591373010
reply from Member's Mark Team

We are sorry for your experience with lost two legs on one side and broke open of luggage's top corner, Border Gal. Please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.

May 29, 2024
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Would not buy again

I bought this set Aug of 2023, it seemed durable, lots of decent reviews but when I first used it May of 2024, a dent in the corner followed by a crack in the large, checked suitcase. The exterior shell is no longer intact. I have tried to get a refund or even a new one but the two times I have called today; 5/29, I was placed on hold and hung up on both times. Definitely not satisfied. I am no longer a member due to no available gas station in my area but with this kind of customer service, I may never be one again.

Helpful?3KH64W13Q67L13591373010
Apr 7, 2023
Reviewer name: Pam
4 out of 5 stars
4 out of 5 stars review

Members Mark Luggage

My husband and I both bought the 2 piece Sam’s Club Luggage. It is very comparable to Samsonite. We used it on three European trips. I had to return one set due to a chunk taken out of the wheel during the last trip. It is life time guarantee so there was no trouble with the return. I am reordering.

Helpful?3KH64W13Q67L13591373010
reply from Member's Mark

We are sorry to learn about your experience with the wheel, Pam, but we're glad you had a hassle-free return! Thank you for the great feedback and please know we are working on improvements.

Feb 15, 2024
Reviewer name: MS
5 out of 5 stars
5 out of 5 stars review

Worth the money

I recently took this luggage on an international trip with 2 transit points- meaning it was handled at 4 airports each way. The luggage made it through with a minor scratch and a slight dent. I have had 4 broken suitcases on the same route in the past one year. I read the details of the luggage and found it was made from 100% polycarbonate and was most likely manufactured by Samsonite. The luggage has smooth wheels that glide on multiple surfaces without much effort. The luggage is hard enough to withstand the rough handling by airport staff and is very impacted resistant. I'm very happy with the purchase and will buy again if needed.

Helpful?3KH64W13Q67L13591373010
reply from Member's Mark Team

Thank you so much for this outstanding review and recommendation, MS!

Jul 9, 2024
Reviewer name: Frequent Traveler
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY!!! WORST PRODUCT EVER!!!

If there was an option of Zero Star, that's what I would've picked. We had used so many suitcases in the past but never this bad. We bought this in May of 2023. Immediately out of first flight journey, one of the side black stand broke. The next day into the cruise ship, the top right side broke. coming out of the cruise ship, side next to the wheel broke. we had to wrap the suitcase to bring it back home. it's very flimsy and worst material used. I never expected this poor quality and built from SAMS CLUB. I lodged a complaint last year over the chat and the lady confirmed, she will refund the money immediately. but it's been more than a year, they have taken no action against it. Again, never expected such poor customer service from SAMS CLUB either. DO NOT BUY ANY OF THE MEMBERMARK LUGGAGE PRODUCTS. THEY ARE ALL MADE OF SAME CHEAP MATERIALS.

Helpful?3KH64W13Q67L13591373010
Jun 10, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Restock please!

Bought a set a long time ago and it's been holding up really well! We travel often and it hasn't been damaged whatsoever. I came back to buy more for each of my family members, but noticed it was out of stock — and it has been out of stock FOREVER….PLEASE bring these back!

Helpful?3KH64W13Q67L13591373010
Jun 3, 2023
Reviewer name: Saigonmylove
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The set you will love.

Just came back from an Europe trip. The luggage set worked perfect as expected. Love the quality.

Helpful?3KH64W13Q67L13591373010