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Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars255 ratings105 reviews
  1. 5 stars76% (193)
  2. 4 stars11% (27)
  3. 3 stars5% (14)
  4. 2 stars2% (6)
  5. 1 star6% (15)

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Showing 11-20 of 105 reviews
Mar 19, 2024
tcap
5 out of 5 stars review

Verified Purchase

Nice set and a great price and warranty

I initially purchased these because of the lifetime warranty. After two trips I had a large crack in the big suitcase. I contacted Sam’s Club, and within three days I had a brand new set at my door. I would highly recommend these due to the life time warranty, and incredible customer service regarding their warranty.

Helpful?3KH64W13Q67L13591373010
reply from Member's Mark Team

We're so glad you had a postive experience with the exchange, tcap, and appreciate your 5-star recommendation!

Apr 7, 2024
Leah S
5 out of 5 stars review

Verified Purchase

Sturdy and affordable

I needed a new checked bag for a work trip and honestly thought this one was going to get pretty banged up because of the price. I was happily surprised to find that not only were the bags spacious and easy to pack, they also survived several days of changing hotels, rental cars, and whatever happens to them at the airport without getting a single scratch!

Helpful?3KH64W13Q67L13591373010
reply from Member's Mark Team

Thank you so much for this fantastic review, Leah! We're thrilled you were surprised by the durability and spaciousness of this set!

May 20, 2023
Hockey Fan
3 out of 5 stars review

Verified Purchase

Leaky Luggage

Nice luggage but they both leaked around the zippers during rain at Denver's airport. Clothing not in packing cubes got wet. Part of it was the Denver baggage handlers' fault for not covering the luggage trucks. Drying lots of clothes was not a fun way to begin a long-awaited vacation.

Helpful?3KH64W13Q67L13591373010
Jul 3, 2024
Bill
1 out of 5 stars review

Verified Purchase

Bought and Returned

Bought this set. The zipper was basic / lower quality and would not hold up long with airport travel if you pack heavy. Better quality on the market for the price.

Helpful?3KH64W13Q67L13591373010
reply from Member's Mark Team

We're sorry to learn of your experience with the zipper, Bill, and hope you had a hassle-free return as part of the Member's Mark 100% Satisfaction Guarantee. If you would, please check your email inbox for correspondence from the manufacturer regarding your set.

Aug 28, 2024
KN
1 out of 5 stars review

Verified Purchase

Cheap cheap cheap

Cheap cheap cheap. Don’t waste money. Didn’t have for a month and cracked. Tried to see what Sams “members mark guarantee” for it is and customer service told me would not take it back.

Helpful?3KH64W13Q67L13591373010
Jul 24, 2024
Daniel Z
4 out of 5 stars review

Verified Purchase

Nice set for price

This inexpensive luggage set has been convenient so far. I have only used it on one trip, but the structure has held up. The smaller one even got dropped and took a trip down the escalator with no obvious damage!

Helpful?3KH64W13Q67L13591373010
Nov 11, 2023
Rosie
5 out of 5 stars review

Verified Purchase

Love it

Can’t go wrong with this suitcase. We have away luggage and paid so much money for it and my friend thought I just brought another away luggage. Quality and style is excellent.

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Dec 13, 2023
Rested Ron
5 out of 5 stars review

Verified Purchase

Happy Customers

I researched the materials and all are top grade. We’ve taken our first trip and it performed beautifully. We also like the Sam’s Club lifetime guarantee on the Members Mark products.

Helpful?3KH64W13Q67L13591373010
Oct 22, 2024
Rodrigo
5 out of 5 stars review

Love the look!

The look is good. Will report back after use.

Helpful?3KH64W13Q67L13591373010
Sep 7, 2023
henny
2 out of 5 stars review

members mark suit case

suite case cracked on first use

Helpful?3KH64W13Q67L13591373010