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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,105 ratings1,069 reviews
  1. 5 stars72% (792)
  2. 4 stars16% (172)
  3. 3 stars7% (80)
  4. 2 stars2% (27)
  5. 1 star3% (34)

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Showing 581-590 of 1,069 reviews
Nov 7, 2023
Reviewer name: Angela
5 out of 5 stars
5 out of 5 stars review

Perfect size for kids lunches

Our kids love these lunch boxes. It’s the perfect size for packing lunch or snacks for school and also to take in the car on road trips. I love the size of the different compartments. Originally I received a lunchbox that didn’t latch very securely, but customer support was highly responsive and quickly worked with me to replace it. Highly recommend both the lunch box and the company.

Review from Bentgo
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Aug 25, 2022
Reviewer name: Britt126
3 out of 5 stars
3 out of 5 stars review

Britt

I really loved the idea of this lunch box to keep my kids food cold at school. Unfortunately it’s too heavy for a kindergartner to put in his backpack. So it will be back to using ice packs for us. For family trips it will be great but not for walking bravely into the classroom.

Review from Bentgo
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Mar 18, 2022
Reviewer name: Vmgutknecht
5 out of 5 stars
5 out of 5 stars review

Easy to use

Bought for my kindergartener at the start of school year. Perfect size for portions and very easy for my child to open and close. Had an issue requiring warranty replacement and was amazed by the quick and seamless process of replacement….excellent customer service!

Review from Bentgo
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May 9, 2023
Reviewer name: Dafff
2 out of 5 stars
2 out of 5 stars review

Doesn’t close

We bought a few of these a year ago and after a little while, it became impossible to get all four sides of top to snap shut. I can usually get 3 sides snapped if I spend a minute to do so, but the last side never fully shuts. We have taken care of it the way instructions note (too rack dishwasher safe). The issue is that, food items/liquid spill out since it can’t be completely shut. When my kid returns from daycare, the backpack is completely covered in food and has to be washed because the box couldnt be closed shut. So, not worth it-especially at the high price tag.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from CS

Hi Dafff, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Sep 4, 2024
Reviewer name: elikai15
3 out of 5 stars
3 out of 5 stars review

it’s okay.

I like the concept of this lunch box. However, you do have to leave the bottom ice pack in the freezer for overnight in order for food to stay cool but doesn’t stay cool long enough. It is a bit heavy for my child to carry. I do wish they had this concept for a snack box size, it would be easier for little ones.

Review from Bentgo
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reply from Customer Service

Hi Elikai, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

May 25, 2023
Reviewer name: AmandaM
5 out of 5 stars
5 out of 5 stars review

Perfect for Young Children!

We love how easy this lunchbox is for young children who have difficulty opening food wrappers. Its also great for including smaller amounts of food that can leak. The rubber features in the lid do a fantastic job of preventing any leaking between compartments.

Review from Bentgo
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Aug 29, 2022
Reviewer name: rb1473
5 out of 5 stars
5 out of 5 stars review

Great Size & Customer Service

As a new dad I didn't know where to go for a lunch box. You always want the best for your child, right? Well, lunch boxes have changed since I was a kid and I was recommended Bentgo. The box is a great size, the chill feature works well, and I'm glad we went with this box. Plus, with kids - it can fall and you don't have to worry about it breaking or everything going everywhere. I'm happy with the purchase. Not to mention, there's a great 2 year warranty. We had a small issue, called them up, and in less than a few minute phone call - we were taken care of it.

Review from Bentgo
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Feb 15, 2023
Reviewer name: jaylew22
5 out of 5 stars
5 out of 5 stars review

Great product!

We got this for my toddler that was starting school and it has been a Godsend for us. She is able to have her lunch as well as snacks in one sitting without multiple bowls. We opted for the one with the cooler at the bottom to keep her fruit chilled! Highly recommend!

Review from Bentgo
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Sep 10, 2025
Reviewer name: Juliette 1227
3 out of 5 stars
3 out of 5 stars review

Less than

I bought several of the Bentgo with the chill and without. They leak but it claims that it doesn’t leak. The food does not stay in the individual compartments. If the bentgo is in your lunch box and stands vertical the food will get mixed. Most lunch bag have the be tho vertical. I have not tried the snap and go but it does not have a chill.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Juliette 1227, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box and thank you for being a loyal customer! We’re sorry to hear about the leaking and food mixing when stored vertically—that’s certainly not the experience we want for you. While the box is designed to be leak-resistant with thicker foods (like yogurt or dips), it performs best when kept flat in a lunch bag. For vertical carry, we’d recommend exploring our Bentgo Kids Snap & Go or the Bentgo Chill Max XL, which may be a better fit for your needs. We’d love to help troubleshoot with you further and make sure you have a lunch box that works the way you need it to. Please reach out to us directly at support@bentgo.com or call us at 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Sep 14, 2021
Reviewer name: Jodi
2 out of 5 stars
2 out of 5 stars review

Great idea but in the long run..not worth it.

I bought this for my 1st grade son this school year. Thinking how awesome it was to not have to carry your lunch box/bag back and forth to the cafeteria. But with this bag giving you room for your lunch on the bottom, takes up space alloted for folders, binders, lap tops, etc! My son has a folder that comes and goes each day with him. That barely fits in this back, it does come home bent but that is not his fault that normal size binders dont fit into this backpack. Another thing I do not like is the fact that it only fits the bentgo lunch box and that is it on the bottom. Nt other room for a drink or silveware. We all know no kid brings their whole backpack to lunch, so now my 6 year old has to carry his bentgo box, a drink and whatever snack that did not fit in the bottom to lunch. Luckily I love this brand, so I will just deal with it and purchase the kids bentgo lunch box and he can just clip to his new back pack. But like I said the thought was a great idea...just not practical for me unless they make them bigger!

Review from Bentgo
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