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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,077 ratings1,041 reviews
  1. 5 stars72% (780)
  2. 4 stars16% (168)
  3. 3 stars7% (76)
  4. 2 stars3% (27)
  5. 1 star2% (26)

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Showing 1-10 of 1,041 reviews
Jul 31, 2024
Mama of 4 Kealii
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My son Loves it

My so. Isvery little for a5 year old nits a perfect fit nottoo big n notto small n he loves sharks n the color blue

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Jul 23, 2026
Lindsey W.
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect for when you have no fridge access!

We just started attending a daycare that requires us to pack a lunch, and they do not have cold storage for the lunches. These have been perfect! We can send it and feel confident that his food will stay at an appropriate temperature until lunch time. The compartments are a great size and keep everything separated. Bonus that he also likes to pretend the outer piece is his laptop when it’s not being used for his lunch. I wish they would make it in the snake pattern too! The pic is one my husband packed; he thinks our 4 year old eats as much as a grown man.

Review from Bentgo
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Jul 20, 2026
Karen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product for the Pool, Zoo, and Activities

We have used this at the pool several times. My 3-yr old grand child loves it! She would take it to the lawn chair, spread out her blanket, open her box, and stretch out eating and watching the people in the pool. Sadly, she looks to grown up doing this (LOL). Freeze tray is great for short, hot outings.

Review from Bentgo
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Aug 19, 2025
Michele
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
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Aug 3, 2026
CarrieN
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great and sometimes catches on insert

Ordered two of these. They’re a great size for big snacks. I bought them for the chill insert. One of the containers keeps catching on the insert and it makes it difficult to open. The other works perfectly.

Review from Bentgo
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Jul 7, 2026
Sarah
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great compartments, but food gets stale

Love this lunch box for my 14 month old, especially with the ice pack! So smart. The compartments are great. I have just noticed that puffs and freeze dried fruits get stale within a day, so does that mean it’s not airtight?

Review from Bentgo
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Sep 14, 2025
Ashley P.
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice built in ice pack

This was my kids first time using this Bentgo box with chill pack. I’ve always used the standard one. I really like the built in ice pack. It’s a little difficult opening and closing the lunch container the reason for 3 stars. But overall we like it. And I like the compartments it has in this one. I will probably purchase more for my other two kids in the future.

Review from Bentgo
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Sep 9, 2025
Sara A
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I love this model but be careful with mold

This is the third one that I but, it is excellent size and beautiful model but one day my daughter left it in her backpack for only 2 days and it was so moldy, I tried to wash it several time and I couldn’t removed it so I ended up getting rid of that. It is kind of expensive so be careful with that

Review from Bentgo
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Aug 16, 2025
Jordana R
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
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reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Aug 28, 2025
Soccermom13
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
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reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support