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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars1,067 ratings1,031 reviews
  1. 5 stars73% (776)
  2. 4 stars15% (165)
  3. 3 stars7% (74)
  4. 2 stars2% (26)
  5. 1 star2% (26)

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Showing 1-10 of 1,031 reviews
Sep 22, 2025
Erica
5 out of 5 stars review

Verified Purchase

Please make extra trays and lids!

My kids love the original bentgo chill box but their growing appetites made us really excited to try this larger version. The chill max is as great as the original with a moveable divider bonus. The built in ice pack in the max chill can nest under the ice pack of the chill for efficient freezer space. Hoping you will sell lids and extra trays for the chill max so we can pack our lunch the night before and store in the fridge.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 19, 2025
Michele
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 22, 2025
Eugenia
5 out of 5 stars review

Verified Purchase

Best lunch box with ice pack ever

This is the best lunch box ever, previously we used the same but bigger for 2 school years. The quality is top! My son loves it. We live in California and it's too hot sometimes for carrying sandwiches without ice pack. With this box my son has a healthy and fresh lunch every day. I also paid it with the snacks box. They both perfectly fit a bentgo lunch bag!

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Sep 14, 2025
Ashley P.
4 out of 5 stars review

Verified Purchase

Nice built in ice pack

This was my kids first time using this Bentgo box with chill pack. I’ve always used the standard one. I really like the built in ice pack. It’s a little difficult opening and closing the lunch container the reason for 3 stars. But overall we like it. And I like the compartments it has in this one. I will probably purchase more for my other two kids in the future.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 16, 2025
Erin
4 out of 5 stars review

Verified Purchase

Too small, but nice if you don't need a binder.

Super cute, seems sturdy and well-made. But the size. It won't fit a binder without serious wrestling. Kids in the age bracket listed for this bag often have folders and binders and a bag needs to hold them easily. The colors are vibrant and zippers worked easily. The organization pockets were nice - not too many to where things get jumbled, but enough to keep things tidy.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 10, 2025
Maggie
3 out of 5 stars review

Verified Purchase

Small

Love the print and the idea of the lunchbox on the bottom. I do wish the box part was removable, but knew that it wasn’t before hand so no big deal. The backpack, however, is very small inside and needs to be a couple of inches taller. Right now we have to bend my kiddos take home folder to fit inside and if she wanted to put a sweatshirt or jacket in there it would be full.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Maggie, Thank you for taking the time to share your feedback about your Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We sincerely apologize that your experience hasn't been what you expected. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or support@bentgo.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Bentgo Support

Aug 16, 2025
Jordana R
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Dec 3, 2025
Sara
1 out of 5 stars review

Verified Purchase

Idk!!

I’m not sure if the issue is with the item I received or if it’s just how this product is made, but the inner compartments don’t fit properly. The pieces feel loose and keep shifting, which makes the lunchbox a bit inconvenient to use. I expected the compartments to lock in place, but they don’t sit securely at all.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Sara, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Chill Mini Lunch Box not locking properly. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at 1-657-275-3738 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Aug 28, 2025
Soccermom13
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support

Sep 13, 2025
User
1 out of 5 stars review

Verified Purchase

Too small

This backpack is way too small for a kindergartener or first grader—I couldn’t even fit a standard binder inside. The design idea is good, but it’s just not practical. What’s really frustrating is that returns aren’t free and are such a hassle, so I’m stuck keeping it even though it doesn’t work for us.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi User, Thank you for sharing your feedback about the Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We’re so sorry it didn’t meet your expectations in terms of size and practicality for your child’s needs. We understand how important it is for a backpack to fit everyday school essentials like binders, and we regret that this one wasn’t the right fit. All Bentgo products are covered by our 2-year warranty, so please feel free to reach out to us at support@bentgo.com or 714-668-0300. We’d be happy to assist you with options to better fit your child’s school day needs. Thank you again for your feedback—it truly helps us improve. Thank you, Jessica Bentgo Customer Support