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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars1,064 ratings1,028 reviews
  1. 5 stars73% (775)
  2. 4 stars16% (165)
  3. 3 stars7% (73)
  4. 2 stars2% (26)
  5. 1 star2% (25)

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Showing 11-20 of 1,028 reviews
Sep 13, 2025
User
1 out of 5 stars review

Verified Purchase

Too small

This backpack is way too small for a kindergartener or first grader—I couldn’t even fit a standard binder inside. The design idea is good, but it’s just not practical. What’s really frustrating is that returns aren’t free and are such a hassle, so I’m stuck keeping it even though it doesn’t work for us.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi User, Thank you for sharing your feedback about the Bentgo Kids Prints 2-in-1 Backpack & Lunch Bag. We’re so sorry it didn’t meet your expectations in terms of size and practicality for your child’s needs. We understand how important it is for a backpack to fit everyday school essentials like binders, and we regret that this one wasn’t the right fit. All Bentgo products are covered by our 2-year warranty, so please feel free to reach out to us at support@bentgo.com or 714-668-0300. We’d be happy to assist you with options to better fit your child’s school day needs. Thank you again for your feedback—it truly helps us improve. Thank you, Jessica Bentgo Customer Support

Aug 22, 2025
Eugenia
5 out of 5 stars review

Verified Purchase

Best lunch box with ice pack ever

This is the best lunch box ever, previously we used the same but bigger for 2 school years. The quality is top! My son loves it. We live in California and it's too hot sometimes for carrying sandwiches without ice pack. With this box my son has a healthy and fresh lunch every day. I also paid it with the snacks box. They both perfectly fit a bentgo lunch bag!

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 16, 2025
Jordana R
3 out of 5 stars review

Verified Purchase

Cold but hard to open

My son has had this box for a week now and I will say when I pick him up from school inside of his insulated lunch box and not his book bag, it does stay cold. But I downside is that it is much larger and heavier than expected and when the container is closed without the ice pack it is VERY HARD to open and I have to use a fork or knife to pry it open, but with the ice tray opens with no issue. It is also hard to pull the ice tray out at the end of the day.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Jordana R, Thank you for sharing your experience with the Bentgo Chill Mini Lunch Box. We’re glad to hear it’s keeping meals cold for your son, though we’re sorry to hear it feels heavier than expected and that opening and removing the ice tray has been challenging. Here’s a quick tip that may help: when using the lunch box without the ice tray, pressing down gently on the lid before unlatching can make it easier to open. If you’d like, we’d be happy to walk you through more troubleshooting steps or explore a better fit from our collection. Please reach out anytime at support@bentgo.com or 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Aug 28, 2025
Soccermom13
1 out of 5 stars review

Verified Purchase

Not for us

I wanted to love this but it just doesn’t work for my daughter. I bought the chill mini and the xl chill but both have the same issues. The tray and ice pack seem to create some sort of suction and it’s almost impossible to get them open. She has commented that if she lets it warm up it seems easier to open but she really doesn’t have the time to wait.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Soccermom13, Thank you for sharing your experience with the Bentgo Chill Mini and XL. We understand how frustrating it can be when the tray and ice pack create suction, making the lunch box difficult to open. That’s definitely not the experience we want for you or your daughter. We’d love the opportunity to help troubleshoot this with you and see if we can find a solution that works better. Please reach out to us at support@bentgo.com or call 714-668-0300, and we’ll be happy to assist. We’ll also be following up with you directly. Thank you, Jessica Bentgo Customer Support

Aug 10, 2025
Erika F
5 out of 5 stars review

Verified Purchase

Great lunch box with a huge capacity

My son has had a smaller bentgo box for the past 3-4 years, but he's going to Jr high so I knew he was going to need a bigger lunch box! I was looking at the other larger capacity options, but went with the Go Max specifically because of the ice tray that it has. I would like the option to buy an extra ice tray for those days my son forgets to take care of it the night before, but the only extras available are for the smaller boxes. SN: this box is quite heavy when just the ice tray is in it, but it still fits in my sons lunch bag so it'll be fine.

Review from Bentgo
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Sep 9, 2025
Sara A
4 out of 5 stars review

Verified Purchase

I love this model but be careful with mold

This is the third one that I but, it is excellent size and beautiful model but one day my daughter left it in her backpack for only 2 days and it was so moldy, I tried to wash it several time and I couldn’t removed it so I ended up getting rid of that. It is kind of expensive so be careful with that

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
May 29, 2025
Brea
5 out of 5 stars review

Verified Purchase

Perfect for on the go healthy snacks

A perfect, durable “lunch box” for my toddler. It makes it so easy to pack a healthy snack while we are out all morning or afternoon. Food stays cold for hours. I especially love the removable compartments to change the sizes of the boxes depending on what snacks we pack that day. I love the hard shell to throw in the car, bottom of the stroller, or even a backpack. It’s thin enough to fit easily anywhere along all the other stuff that comes with kids. Highly recommend purchasing a few of these!

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 19, 2025
Michele
5 out of 5 stars review

Verified Purchase

Game-Changer

Game-changer! This backpack is lightweight with good back and shoulder support. The zippers are made well, work well, and have gripes (helpful for small hands). The insulated bottom works with both types of Bentgo lunch boxes (with or without the ice trays). Adjustable cup holder for lots of sizes. Lots of compartment space. Brilliant for our kindergartener.

Review from Bentgo
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Mar 14, 2026
Jana
5 out of 5 stars review

Verified Purchase

So swanky!

I love how sleek this is! The adjustable divider is great, and the ice pack keeps it nice and chilly.

Review from Bentgo
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Jul 31, 2024
Mama of 4 Kealii
5 out of 5 stars review

Verified Purchase

My son Loves it

My so. Isvery little for a5 year old nits a perfect fit nottoo big n notto small n he loves sharks n the color blue

Helpful?6RF9XOPJYJQF13590452542