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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,104 ratings1,068 reviews
  1. 5 stars72% (792)
  2. 4 stars16% (172)
  3. 3 stars7% (80)
  4. 2 stars2% (27)
  5. 1 star3% (33)

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Showing 31-40 of 1,068 reviews
Mar 27, 2026
Reviewer name: Marjie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the chill

Love the chill lunchbox. Much easier than a regular lunchbox plus ice pack. My kid is a huge fan of the streamlined option!

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Aug 4, 2026
Reviewer name: Laura E.
3 out of 5 stars
3 out of 5 stars review

Not perfect, but serviceable

My kid picked this out for his kindergarten year. It took some work to figure out opening and closing it on his own, and at first, he'd sometimes not get it closed back all the way, which created a mess if he had leftovers. More importantly, the ice pack doesn't stay cold nearly long enough to keep everything cool for very long, which could be an issue if you have a later lunch or aren't storing it in a very cool place in the meantime. It would also be nice if there was a carrying bag available for this; it's kind of slippery and difficult for little hands to carry to the lunch room, especially along with a water bottle. We found a small tote bag that worked fine, but having bags made to fit (and maybe to coordinate with the colors or collabs) would be helpful. All that said, the basic usability of being able to separate out his lunch items was great, and being able to toss the insert in the dishwasher was super helpful. We got a 2 pack, but ended up putting the 2nd box away, as we usually run the dishwasher every other day, and the spare ice pack came in handy when we forgot to unpack his lunch box the night before. At the price it was, he'll be using them again this year, but if I had it to do over again, I'd just get the regular bento box and use separate ice packs.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Laura E., Thank you for taking the time to share your detailed feedback! We are glad to hear that you love the dishwasher-safe tray, compartment layout, and convenience of the spare ice pack. At the same time, we appreciate your candid thoughts on the lid latching, cooling duration, and portability for little hands. To get the longest cooling performance out of the removable ice pack, we recommend laying it flat in the freezer overnight prior to use. For extra-long school days or warmer environments, using an insulated lunch bag with an additional slim ice pack can also help maintain optimum chill. If you ever need recommendations on lunch bags that fit our boxes best or want help finding options that might better suit your child's needs in the future, please don't hesitate to reach out to us directly. Jessica Bentgo Support 657-275-3738 support@bentgo.com

Aug 4, 2026
Reviewer name: Katie
5 out of 5 stars
5 out of 5 stars review

Amazing... make a stainless steel version!

We love our Chill box... Bentgo, could you please PLEASE make a Chill in stainless steel???? That would be perfect. I don't want to choose between the food safety aspect of keeping my child's lunch cold, and the plastic-free safety aspect of stainless steel. In the meantime, I would recommend this lunchbox to anyone. Thank you :)

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Jun 17, 2026
Reviewer name: Wildb0yzmom
5 out of 5 stars
5 out of 5 stars review

Works great for my little guy, reusing next year.

We have had the fossil backpack for 2 years now. My son has used it for pre-k and kindergarten. It has held up through all of his adventures. He is a tiny guy, so the backpack looks huge on him but with the buckle in the front, he manages it just fine. The extra padded straps give him comfort for carrying heavy loads. Which is usually just extra clothes. His folder does get bent a little, so when he gets into higher grades and has to carry more books, it may not fit well. But for now, it works great for us. It has been reliable and functional for the last 2 years. We will be reusing it next year as well. The lunch box compartment on the bottom really helps him have less to carry, which is important. It is also big enough to throw in extra snacks that will not fit in the lunchbox. They do occasionally get squished as there is no support on the bottom but they are just extra snacks and he doesn't mind. We really love this booking.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Jul 29, 2026
Reviewer name: GirlmomX3
4 out of 5 stars
4 out of 5 stars review

Great features

I got 2 of these last year for my girls for school, and we absolutely loved them. Only issue was about halfway through the school year they stopped sealing correctly and the fruit juice from one compartment started to make their sandwiches/chips soggy. We love the freezable trays though!

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Jul 5, 2026
Reviewer name: Vonz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect

I love it, it’s the perfect size for his chilled snacks

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Sep 9, 2026
Reviewer name: jv718
4 out of 5 stars
4 out of 5 stars review

Ice pack not replaceable; otherwise good product

Works well. A little hard to close. The ice pack is NOT dishwasher safe. My husband put it in the dishwasher and it warped. It's been impossible to find a replacement in the right size, compatible with Chill Max.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Jun 4, 2026
Reviewer name: missyk5
1 out of 5 stars
1 out of 5 stars review

Do not buy!

Tray lifts with the lid! I bought two of these for my boys to use on our vacation. Well guess what? I could’t open the dang thing because the trays got stuck with the lid and won’t open. I packed fruits and snacks to the beach never got to eat them. My husband had to force it to open when we got back to the hotel.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
reply from Customer Service

Hi Missyk5, We appreciate you taking the time to leave a review. We’re sorry to hear about the difficulties you're experiencing with your new Bentgo Chill Mini ice trays and opening/closing the containers. We want to make sure your son’s lunch boxes are working as intended, and we’d love the chance to troubleshoot this with you. Your feedback helps us understand where we can improve, and we want to help ensure your product works the way it should. Please note because the Chill Mini is leakproof, closing the lid while food is still hot can create pressure that makes it harder to open, letting food cool slightly before sealing helps prevent this. All Bentgo products are covered by our warranty, and we’re happy to assist with replacements or guidance on care and usage to help resolve the issue. Please reach out to us at support@bentgo.com or 657-275-3738. Having your order information ready will help us get things resolved quickly. Thank you for bringing this to our attention. Thank you, Jessica Bentgo Customer Support

May 22, 2026
Reviewer name: Lauren
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

Keeps food cold all day! A little bigger than the snack box

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542
Feb 15, 2026
Reviewer name: katherinemv
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great!

It’s really nice and functional. I absolutely love the color.

Review from Bentgo
Helpful?6RF9XOPJYJQF13590452542