Hi there, We all want a properly working fridge. Let us assist you with the refrigerator. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147543046 to help our team pull up your information. Have a great day. ^Aloe

Hi Karen B., It's disappointing when a product falls short of its advertised features, especially when you're expecting specific benefits like fingerprint resistance and a functioning ice maker. We wish to help you out. While fingerprint-resistant stainless steel can help reduce the visibility of smudges, it's essential to manage expectations and understand that no finish is entirely impervious to fingerprints. Regular cleaning and maintenance can help keep your refrigerator looking its best. I have shared a Samsung video to help with the exterior maintenance. You may skip to 2:04 of the video. How to clean your Samsung refrigerator: https://www.youtube.com/watch?v=Gw_NOk1rLAY In addition, I have shared a Samsung link to help with your ice maker experience. The link has four radio buttons. Please select the closest experience you have. The first two selections have an embedded video that we recommend watching in full. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147215115 to help our team pull up your information. Leo

Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. I was able to find some troubleshooting steps regarding your dilemma. Hopefully, this information is beneficial to you. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough

Hi Tre84, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149440295) to help our team pull up your information when you message us. Have a great day, -Ernest-

Hey, Cindel. It sounds like you have tried everything to fix this issue with your ice maker. Doing all this and the ice maker still not working would give me a headache too. Since have already tried all the troubleshooting steps, we can look into other options for you. Please contact us by using the links below to chat. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143468649