"Hi Mscott, we acknowledge the time you took to share your review of your Samsung refrigerator. When ice production is functioning as expected but dispensing varies, a brief check of the dispenser area may be helpful. Making sure the dispenser opening is free of ice, the dispenser lock is turned off, and the dispenser door moves smoothly can help support consistent operation. You can explore the full guide here: Samsung refrigerator ice dispenser https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf (Page 47) Please keep this reference number for your records: 1152300313. Feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Rachel Samsung Care "

Hello, We appreciate the review of the refrigerator. If you require further assistance, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica

Hi BigAl,<br /><br />Thank you for your honest feedback and we hope you are in good health. We are saddened to know that over time, and wear and tear, your refrigerator isn&#39;t working to your standards. We understand that refrigerators are important in our day-to day lives as they preserve our food.<br /><br />Please click on the links below to resolve your concern with the bottom compartment freezing.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001030/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator<br /><br />Please click on the links below to resolve your concern with the ice maker.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001012/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01207806/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01209062/<br /><br />Please click on the link for our authorized distributor&#39;s website for parts and accessories so you can compare prices and check availability of parts.<br /><br />https://www.samsungparts.com/Default.aspx<br /><br />Please feel free to communicate with us through the channels below if you have additional questions.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Your reference number is: 1144214155<br /><br />Leo

Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id&#61;18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena