Hello Love it! We appreciate your feedback, continued support and choosing Samsung! ^Nic

Raiders24! We appreciate your feedback, continued support and choosing Samsung! ^Nic

RodM, sharing your experience with your ice maker matters. We are here to help. To ensure your ice maker performs optimally, consider that your water pressure should be between 30 and 120 psi (206 to 827 kPa). If your water pressure is low, you can install a booster pump to compensate for the low pressure. Your ice maker first dispenses 4 to 6 ice cubes, then you need to wait another 8 hours to dispense another 4 to 6 ice cubes. Then, wait another 16 hours and dispense the first glassful of ice. I have also shared this link for further assistance. Please click on the embedded word. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150951845) to help our team pull up your information. Have a great day. ^Camille

Hello nikki64 ! I understand that your refrigerator&#39;s freezer is defrosting and the ice maker is not working. I know it must be frustrating therefore I would like to provide you with some troubleshooting steps to help rectify the concerns.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />THis last link will address the refrigerators cooling /defrsosting<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001027/) <br /><br />If you happen to need further assistance or have questions please contact us via Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />using the following ticket number: 1143279921<br />Thank you for choosing Samsung. ^Nic

We are pleased to hear that you had a great experience with the delivery and installation team, Mrs Gutierrez. Thank you for choosing Samsung for your home! ^Lena