Hi there, We all want a properly working fridge. Let us assist you with the refrigerator. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147543046 to help our team pull up your information. Have a great day. ^Aloe

Hi, Ghost23! Your feedback helps us to understand where we can take steps to improve our product(s). Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive or indifferent. This type of input from our consumers is instrumental in shaping Samsung, and we appreciate hearing it! Thank you for providing information on your Samsung experience! ^Liz

Greetings! We hear your frustration and understand the inconvenience of having a lengthy time to dump ice and missing parts. We are here to help you out. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "fridge is level" for additional help. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough In addition, please feel free to get back to us via the following options so we can get more details (which retailer the refrigerator was purchased, serial number, etc.) about the missing parts of your refrigerator: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147275747 to help our team pull up your information. Leo