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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 6,411-6,420 of 25,583 reviews
Jun 5, 2022
matero75
5 out of 5 stars review

Easy assembly, easy operation

After opening the box and seeing the paperwork that was inside, I was a little intimidated about assembling and using my generator. As I began reading the manual, I realized that the step-by-step instructions were easy to follow. In no time I had my generator assembled and running.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jan 9, 2022
Anonymous
1 out of 5 stars review

Unable to Order Generator Parts

Impossible to order parts for Wgen9500DF. While the generator works, maintenance and upkeep will be impossible if Westinghouse doesn’t set up a way to order parts. When their answering service finally does answer the phone and you request parts and give them part numbers, they send you a generic “Thank you” email response and another case number each time you call or email and no acknowledgement of the order or bill to pay.

Review from westinghouse.com
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Jun 26, 2023
Brianx56
5 out of 5 stars review

Easy set-up

Generator was very well packaged and instructions for assembly were well done. Nice that everything, including oil and tools, was included. Ran it briefly using propane and it started quickly and ran well. Much less nervous now about possible power outages.

Review from westinghouse.com
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Mar 19, 2021
Jon6946
5 out of 5 stars review

WGEN9500DF

This product was purchased to power my entire home. I installed a separate breaker and 50amp box. We powered the unit up yesterday and it supplied power to everything without issue. The unit only bogged down when I turned on the dryer along with everything else. For reference, my home is 2400 square feet.

Review from westinghouse.com
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Mar 18, 2025
Eric03
5 out of 5 stars review

Perfect for our backup power needs.

In the aftermath of Hurricane Helene, we were without power for 5 days. I expect this generator will make life so much better for us in the event of another extended power outage. One of my neighbors also bought the exact same generator. We are both very glad that we did!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Apr 19, 2022
rakesh
5 out of 5 stars review

Great Dual Fuel Portable Generator

This is a big and powerful generator. Given its size, it is still relatively easy to move around. The 50Amp outlet was easy to connect to an electrician installed plug on the outside of my house. Now, during a loss of power, I can run the whole house without a worry or a bunch of extension cords. The dual option is also a great option

Review from westinghouse.com
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Jan 22, 2020
Brett in NJ
5 out of 5 stars review

Great Value

After looking at several other brands, Westinghouse offers a great product for the money. It is well built and the warrantee is even longer than another brand that I was looking at. I bought it for power failures and this should run my whole house, (electric hot water heater and well pump). It's better to have it and not need it than need it and not have it.

Review from westinghouse.com
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Jan 29, 2023
ZJCP
2 out of 5 stars review

Convenient with Duel Fuel option, when it works

Bought in early 2021. Very easy to set up and used a few times with propane tanks without trouble. However, the first time with gas, it failed to power up after 10 tries. All steps strictly followed to the dot and only premium gas was used. Frustrating indeed!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from Customer Care

We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.

Feb 16, 2025
MaryBo
5 out of 5 stars review

Easy to set up and use

I used this for the first time last week with a 15lb propane tank and it worked well, (thought the tank froze to the ground). I just had a 100lb propane tank delivered and am hoping that I can use the same hose that came with the generator to hook the 100lb tank to my generator. We are due to have snow this next week and I hope my Westinghouse 9500 will keep my gas furnace running!

Review from westinghouse.com
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May 14, 2021
JB468
5 out of 5 stars review

GREAT PRODUCT

BOUGHT THIS GENERATOR IN FEBUARY AND ABSOLUTELY LOVE IT.RUNS QUIET,REMOTE START VERY HANDY,LOVE THE DUAL FUEL,WILL RUN ALL I NEED IT TO IN MY WHOLE HOUSE WHEN ELECTRIC GOES OUT EVEN OUR PELLET STOVE FOR HEAT WHEN THE CENTRAL HEAT AND AIR DOESNT WORK.I JUST WALK OUT FLIP A SWITCH AND EVERYTHING IS BACK ON.TOLD MY NEIGHBOR ABOUT IT AND SHOWED HIM HOW IT WORKS AND HE BOUGHT ONE ALSO.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100