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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
26K ratings25.8K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,116)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

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Showing 5,101-5,110 of 25,815 reviews
Oct 21, 2019
Reviewer name: skoog
5 out of 5 stars
5 out of 5 stars review

Easy to place in service

Bought this generator for emergency power at our rural house. It's transfer-switch ready, which could save us some money later. Easy to put in service with clear setup and usage instructions. Only suggestion I have is to flag in the instructions or with an "Attention" label that the battery has a disconnect connection that in my case was disconnected for shipment and the ends were all wadded up in the middle of some zip-tied cables. Took about an hour of investigation before I found out why the battery wasn't charging. Otherwise, the generator started with the push of a button. Seems like a well-made and useful product.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jul 9, 2023
Reviewer name: andreww00
3 out of 5 stars
3 out of 5 stars review

Great Price, Difficult to Start

I have been able to run the unit each month while it sits in standby, but only on propane. I can not get the unit to run while using gasoline. I want the unit to work properly since we do have spotty outages in our area with spring and fall storms that leave the power out for 1-2 days at a time.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eCommerce

Hi Andrew, thank you for your purchase, we are truly sorry that you are not able to get the most out of the generator. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will happily help you get your generator working fully.

Aug 7, 2024
Reviewer name: RJB*
3 out of 5 stars
3 out of 5 stars review

Fast Service

Received the generator today. Super fast service. Set up the generator which was very simple. I chose to try it on propane which was also very simple. Once I had everything hooked up I pressed the remote button and it might have turned over three times and it was running. Showed to be putting out 242 volts. I bought this as a back up for my home. Time will tell on durability but I am very happy so far.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eComm

Hello, thank you for your initial review! We look forward to hearing your thoughts once you have had a chance to fully utilize the WGen9500DF! If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse

Nov 9, 2024
Reviewer name: EJO3
5 out of 5 stars
5 out of 5 stars review

Well designed with all the features.

Used my new Generator for the first time last weekend after a major thunderstorm left us without power. Powered the refrigerator, and the necessary lights for us until the Electric company restored the power. This is the reason I purchased the unit. Well Done!

Review from westinghouse.com
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Jul 10, 2023
Reviewer name: Goldengirl
4 out of 5 stars
4 out of 5 stars review

Great genetator with remote , could not be happier

I bought this generator in June 2023, because of the frequent power outages in my area, I could not be more pleased because this generator is just what I need to power my home, and it even has a remote control to prevent trips outside to start. Awesome!

Review from westinghouse.com
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Mar 10, 2023
Reviewer name: Kevie
5 out of 5 stars
5 out of 5 stars review

Great Generator

Amazing ...installed wheels, two feet and added oil. Then connected and opened my propane bottle valve. Switched on the battery and pressed and held the remote button for a second and after 3 start attempts to start VAROOM off she went ( propane needs to displace the air in the line). Ran it for maybe 5 minutes and shut it down and closed the propane valve.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Feb 8, 2025
Reviewer name: Easymoney123
5 out of 5 stars
5 out of 5 stars review

Very versatile

I bought this a few weeks ago to replace an old portable generator. It was a breeze to put together (about 5 minutes without reading the instructions). It has enough power to run my whole house including my heat pump. It is light enough to move around to different areas.

Review from westinghouse.com
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Oct 23, 2021
Reviewer name: TN Loader
5 out of 5 stars
5 out of 5 stars review

Best Bang for the Buck

I’ve been wanting to get a generator for backup power in case of a severe winter storm. I settled on this Westinghouse generator and so far it is running very good. Everything is working on the generator as it should. The engine runs very smooth and not as loud as I thought it would be. It has plenty of power to run the things I need in my home in case we lose power. I plan on ordering spare parts for the most common parts that go bad. This is not a bad thing because any machine can malfunction at any given time. This generator has many great features and Westinghouse did a great job in the design of this generator. The first time I started it up I forgot to turn the gas on, but once it started it ran great. Make sure you read and follow the instructions to the letter. This is a generator not a toy and the operating procedures must be followed.

Review from westinghouse.com
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Nov 8, 2021
Reviewer name: HowieA
4 out of 5 stars
4 out of 5 stars review

Easy Startup

I bought this a few days ago and followed directions and start was very easy. Hooked up a portable fan and ran for 30 minutes. I plan on running this generator every month for 30 minutes as it will be used for home backup if and when the power goes out.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Sep 16, 2021
Reviewer name: logan1776
5 out of 5 stars
5 out of 5 stars review

Arrived undamaged, but oil bottom of gas tank

The system appears to be unharmed, but I suspect it was tilted or upside down at one time in shipping as oil was present on the underside of the gasoline tank. I started it using a standard BBQ grill propane tank. It started without issue and ran very smoothly.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100