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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,101)
  3. 3 stars1% (283)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 4,841-4,850 of 25,688 reviews
Jun 30, 2025
Mjar
5 out of 5 stars
5 out of 5 stars review

Works like a charm!

We bought this generator in March 2025, spurred on by my son and after being hit by Hurricane Helene. We’re in our late 70s and we’re able to get it assembled (mostly just the feet/wheels ourselves. With just a few more steps, it was ready to go. It started up so easily and runs like a charm. With a couple of power cords, we are now able to keep tv, lights, appliances, refrigerator running when the power is out. We now feel much more prepared to handle the next big storm and power outage.

Review from westinghouse.com
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Sep 21, 2024
Sadros Generator
5 out of 5 stars
5 out of 5 stars review

Installation and startup procedure

I just finished installing my new Westinghouse Generator during which I connected to operate my entire weekend house during an outage. When the power goes out it is as simple as starting your car using the key FOB. Everything else was configured and setup during installation to make transferring to generation power very simple. Just hold down the start button until you hear it start then your power is on its way. Only Westinghouse product I have ever owned was generators. This is my second one and I couldn’t imaging buying a different brand. Westinghouse put Generac in their place!!!!LOL

Review from westinghouse.com
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Sep 2, 2023
AmyC
5 out of 5 stars
5 out of 5 stars review

Good features & components

We literally just unboxed the generator so this review will not include usage information. Upon delivery the box was very sturdy and not easily punctured. All extra components were easily identified though not all items are located in the component box. The fob was attached to the instrument panel and the natural gas hose was in a bag within the frame. Both were easily found. Installing feet and wheels was easy but you need someone with strength to lift onto props (of course). My recommendation is to use same the letters in the content list as the instructions. So if the hitch pin is "D" on the list, use "D" in the instructions. The rest of the instructions look easy to follow even for those unfamiliar with small engines. We are purchasing this generator for use as a backup when power is out long term. We will be installing a transfer switch and a connection for our gas line for flexible use.

Review from westinghouse.com
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Mar 30, 2021
RoyN
5 out of 5 stars
5 out of 5 stars review

Residential Emergency Power Unit

Just took delivery. All parts we included, nothing missing. Legs and wheels easy to install. Instruction manual user friendly. Small enough to easily move and store. Delivered unit had an upgrade for connecting the battery, using a 2 pole plug, so it only took seconds. Con is having it in the way when adding oil. Started right up, no issues at all. Like the ease of switching from gasoline to propane without having to stop the generator. Look forward to many years of trouble free emergency power for my home.

Review from westinghouse.com
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Jun 30, 2025
Qznate
1 out of 5 stars
1 out of 5 stars review

Worked great at unboxing 6 months later no good!

I bought a WGen11500Tfc and a WGen10500Tfc i December for back up generators for my house and my Mother in laws house on my property. I un boxed them,set them in place and tested them, I wad happy with the purchase. I followed the instructions for long term storage in the manual. We recently had a power outage and my generator the 11500 would not start but the 10500 started right up. I have put in a warranty request and I was told to remove the carburetor disassemble it and clean it.I am not a me mechanical person but I did my best. This did not fix the issue. Now I am being told that I need to have the carburetor replaced at my expense even after following the Westinghouse instructions. Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product. WISH ME LUCK DURING HURRICANE SEASON!!!

Review from westinghouse.com
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reply from eComm

Hi, Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution. Thanks, Sydney, Westinghouse

Jun 14, 2021
OldHarleyGuy55
5 out of 5 stars
5 out of 5 stars review

We are prepared!!

Easy to get set up, and started right up, I purchased this generator because of the great reviews it was receiving and I know we made the right choice. Big enough to run all the needed appliances, A/C, refrigerator, lights and tv in an emergency when power goes off again.

Review from westinghouse.com
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Nov 24, 2021
EODRAM
4 out of 5 stars
4 out of 5 stars review

Initial Set up and 5-hour Run Review

I looked at other reviews before I purchased and will all the positive reviews I jumped; I couldn't be happier. The set-up was a breeze, the quality was excellent right down to the hardened plastic no flat tires with the ball-bearing hubs with the quick-disconnect pins. I filled with oil and gas, hit the start button and after three cycles the system fired right up. I tested the stop and then hit the start again and if fired on the first try. I ran it for 5-hour to get it past the break-in time and very happy with it so far; I hope I don't have to use it but what I can see so far it will be sure to work when I do. I got this for my father-in law and now I will be buying a bigger one for me but it will be a Westinghouse.

Review from westinghouse.com
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Nov 9, 2021
Cappy1966
5 out of 5 stars
5 out of 5 stars review

Best bang for your buck!!

I had only tested it so far. I shut main breaker off plugged generator in and had turned off all the breakers. I let it warm up, about 5min. Started to turn on breakers one at a time and all the lights came on my furnace kicked on and my fridge. The only thing I didn't turn on was my hot tub, although I'm sure it could handle it, it's not a necessity so I was not concerned

Review from westinghouse.com
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Oct 30, 2020
Anonymous
4 out of 5 stars
4 out of 5 stars review

Well appointed generator

The generator arrived 1 week early in good condition and easy to set up. All parts needed for assembly of the wheels were included and easily installed. The battery was fully charged and the terminals snapped together quickly. To my surprise the generator was easy to move around in spite of its weight. Very impressed with most of the design features and what is included. Such as the fuel gauge, hours counter dual fuel switch and battery charger. The only design feature that needs improvement is the location of the 50amp receptacle which is placed directly over the wheel. Since a 50 amp cord is as thick as a large anaconda, a male plug on the end of the power cord which is offset by 90 degrees cannot be plugged in to the 50amp outlet on the generator without either removing the wheel or by adding an extension plug which provides the necessary clearance.

Review from westinghouse.com
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Sep 24, 2022
K. Hueston
5 out of 5 stars
5 out of 5 stars review

Great features for a novice like me

I bought this to supplement my home electricity for my wife. She has a medical condition that requires her to have A/C at all times. This model is perfect for someone who has never done this before. It has many features that make it simple. I am so happy to have this electricity backup.

Review from westinghouse.com
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